Ricoh Business Solutions morphs into IKON 2.0 - GOSSIP HERE!

[jwcheek]

Well have same issues you do. Am 60 miles away from office. Have no email on edge device. I have to say was very skeptical of the edge capabilities when it first was interduces. After using it for two plus years I really like the device. I am able to look up service history's on any of my machines. Also can look up whats in my inventory, and also what is in the inventory's of team mates, people in area, and also the inventory levels of the the warehouse. The edge also gives us the ability to transfer parts, look up calls of other techintians, and do reconciles on the device. Very pricey, but all and all it is a very valuable tool if used right.

[Ricoh-ono]

....but all and all it is a very valuable tool if used right.

Says you!

[KenB]

...but all and all it is a very valuable tool if used right.

Tell me, is it crowded on your planet?

[zulufan1]

I have been using the edge since IKON first introduced it over 5 years ago. It has had it's ups and downs for sure. It loses signal alot, and the servers go down pretty regularly, but it does come in handy at times, like the Barcode reader. I am bummed that it is such a Micro-manager tool. They want to have the GPS enabled soon so your Service manager can see dots on a map, and know where all Techs are. They also want you to capture a customer signature on every call, and soon you will have to type in the Signers Full name in another box as well.

Most tech's right now just write MA, or x or something in the box on MA calls.

[b003ace]

I'm so glad now that I turned down an offer from Ricon two years ago. I couldn't get a straight answer to questions about mileage rates and health insurance contributions. No ONE would give me numbers, just glittering generalities.

The more they micro-manage, the more will slip through their fingers. These devices sound like a living hell. How do you work around them when they are down?

[pitstop]

edge device works good when it works. any software update will put the unit into a tail spin for about a week. I agree with an earlier post that I think this device was designed for the micro manager that is trying to justify their exsistance and not get the boot. To many perople rely on whats on their computer screen and forget that it the people that pay their salary

[Shadow1]

When you start treating your people like they need a babysitter, eventually you are left with people who need a babysitter. The only reason Ricoh hasn't seriously started losing good techs is because the economy is still in the pits... that's changing.
Part of that is the Edge device, part of that is your local management. If your manager tells you to go make happy customers all is well and good - if your directive is to get out of an account without using any parts and just make the numbers look good... we don't think this guy will last long. Not like that anyway.