How far have you gone into a copier? Most awkward position you assumed?

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  • kingpd@businessprints.net
    Senior Tech

    500+ Posts
    • Feb 2008
    • 921

    #1

    How far have you gone into a copier? Most awkward position you assumed?

    I just had the pleasure of crawling into a Toshiba POS and wondered...How far have you ever gone into a copier? Also, what's the most awkward position you ever assumed while servicing? [the copier that is]

    I had my hands, arms, head and was up to my waste in a Toshiba 310c.

    I also worked on the bottom of a duplex drawer once while on my back and my one leg kept going into the air while trying to get some tight screws out.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23009

    #2
    Originally posted by kingpd@businessprints.net
    I just had the pleasure of crawling into a Toshiba POS and wondered...How far have you ever gone into a copier? Also, what's the most awkward position you ever assumed while servicing? [the copier that is]

    ... I also worked on the bottom of a duplex drawer once while on my back and my one leg kept going into the air while trying to get some tight screws out.
    The Canon NP-6060 duplexer was like that. You could slide out the duplex drawer, then replace the duplex rollers from below, laying on your back. And yes, when I have a had time reaching something my legs are flailing around in the air, seeking purchase.

    More recently, its the ozone filters on the back cover of the CS-6030/8030. The machine weights a ton, especially with the finisher and LCT, so I avoid moving it if possible. Instead I take my little stubby #2 and worm my way in behind the machine to change the (5) ozone filters. Again, arms and legs flailing, and a face-full of gray dust. Just another day in Paradise. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865

      #3
      All three trays out of a Martini-C2 trying to get a piece of paper out of the back of feed station one. Right at the back. The customer came in and thought the machine had gone all Decepticon and tried to eat me.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

      Comment

      • Dark Helmet
        Senior Tech

        Site Contributor
        VIP Subscriber
        500+ Posts
        • May 2009
        • 854

        #4
        Can't wait to service this puppy.... About half a inch on all sides!

        10-22-10_1014.jpg
        Evil will always triumph because good is dumb.

        Comment

        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3375

          #5
          I wouldn't service that unless the cabinet below has wheels and the machine could roll out. And let the customer know they will have heat issues from the fuser without proper ventilation.
          "You can't trust your eyes, if your mind is out of focus" --

          Comment

          • OMD-227

            #6
            Who's the knob that said it will fit there??

            That customer wil quickly learn this is not a good idea, especially jam removal.

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3375

              #7
              Originally posted by wazza
              Who's the knob that said it will fit there??

              That customer wil quickly learn this is not a good idea, especially jam removal.
              I would like to see them use the manual feed on the right side.
              "You can't trust your eyes, if your mind is out of focus" --

              Comment

              • OMD-227

                #8
                They wouldn't even know its there Zootech.

                Comment

                • vincent64
                  Trusted Tech

                  250+ Posts
                  • Feb 2008
                  • 382

                  #9
                  And when you tell them they need a better location, they tell you "it's the only place we have for it"
                  Even after you tell them all about air flow, over heating, no easy acess for service..ect
                  Reminds me of one we used to have, it was a SD 2260 that was in a closet in a nursing home, with the sorter, it just about went wall to wall with just a few inches to spare, had to take it out into the hall way to do any work.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 23009

                    #10
                    Originally posted by wazza
                    Who's the knob that said it will fit there??

                    That customer wil quickly learn this is not a good idea, especially jam removal.
                    How would you remove a jam? Levitation? " Hey, Houdini, help me with this jam ... " =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944

                      #11
                      Originally posted by blackcat4866
                      The Canon NP-6060 duplexer was like that. You could slide out the duplex drawer, then replace the duplex rollers from below, laying on your back.
                      Oh, the horrific memories of that beast!

                      I had some smart@ss customer try drawing a yellow chalk line around me while in said unflattering position. She thought it was just hilarious. Me? Not so much.
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                      Comment

                      • OMD-227

                        #12
                        Anytime you are behind a Sharp C-Dragon/Venus series trying to check bias voltages on operation panel and HV board pins with your meter at the same time. You need to be 8 foot tall to manage that one by yourself.

                        Comment

                        • kingpd@businessprints.net
                          Senior Tech

                          500+ Posts
                          • Feb 2008
                          • 921

                          #13
                          Originally posted by vincent64
                          And when you tell them they need a better location, they tell you "it's the only place we have for it"
                          Even after you tell them all about air flow, over heating, no easy acess for service..ect
                          Reminds me of one we used to have, it was a SD 2260 that was in a closet in a nursing home, with the sorter, it just about went wall to wall with just a few inches to spare, had to take it out into the hall way to do any work.
                          Wow. I remember those, she's a big girl!

                          Comment

                          • nmfaxman
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Feb 2008
                            • 1702

                            #14
                            Old Canon that had the duplex unit that was the whole base.

                            Pulled the unit out to fix a rear connector and a customer closed the door on me to make a copy.

                            She almost wet herself when I yelled.
                            Why do they call it common sense?

                            If it were common, wouldn't everyone have it?

                            Comment

                            • kingpd@businessprints.net
                              Senior Tech

                              500+ Posts
                              • Feb 2008
                              • 921

                              #15
                              Originally posted by KenB
                              Oh, the horrific memories of that beast!

                              I had some smart@ss customer try drawing a yellow chalk line around me while in said unflattering position. She thought it was just hilarious. Me? Not so much.
                              Haha...sorry KenB, but it sounds kind of funny to me.

                              Comment

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