I work on shredders. About 3 weeks ago I was collecting meters on my contract machines, and when I showed up at one site, one of the men ask if I was there to work on the shredder. "No " I said , but I can. My escort then said it was new and under warrenty, and the company had been called. I still ask to see it, because if it was one of mine, I would get the call anyway. When I saw it, it was a brand I had not seen before so I knew I would not get the call. I ask what they paid for it, then made fun of them for paying too much. I also cracked on them for the poor warrenty service, as the machine had been down for weeks.
Well , Karma got me back. My shop calls me yesterday and said I was getting a third party service call on a shredder. When they told me the building number I knew instantly it was this machine I had only seen that one day. The shop said the company had shipped the parts to the customer. So I call the customer to find out if the parts have arrived yet for me to put them on. Thats when the customer tells me that the company shipped him the electrical boards, and had him put them on. Let me state that again, the manufacturer of the shredder sent the customer electrical circuit boards and told him to install them. ???? They paid $12,000 for this thing.
I gave thumbs up to the customer for doing it without blowing up the machine, or any further damage. It still was not working because he got just one plug in on the wrong pins, which I was able to find and correct. When you consider the amount of wires in a very tight space, he did a great job.
Could you see a tech dropping off a pwb or power supply for a copier and telling the customer to give you a call back if it still does not work????
Well , Karma got me back. My shop calls me yesterday and said I was getting a third party service call on a shredder. When they told me the building number I knew instantly it was this machine I had only seen that one day. The shop said the company had shipped the parts to the customer. So I call the customer to find out if the parts have arrived yet for me to put them on. Thats when the customer tells me that the company shipped him the electrical boards, and had him put them on. Let me state that again, the manufacturer of the shredder sent the customer electrical circuit boards and told him to install them. ???? They paid $12,000 for this thing.
I gave thumbs up to the customer for doing it without blowing up the machine, or any further damage. It still was not working because he got just one plug in on the wrong pins, which I was able to find and correct. When you consider the amount of wires in a very tight space, he did a great job.
Could you see a tech dropping off a pwb or power supply for a copier and telling the customer to give you a call back if it still does not work????
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