Typical conversation to place a service call.

[SPBE]

Re: Typical conversation to place a service call.

I have a customer who has a di450 and she refers to everything as "the drum". The black drum(hot roller) is bad, red drum(press roller), grey drum in doc feeder....but never calls the drum the drum.

[Hemlock]

Re: Typical conversation to place a service call.

I would count myself fortunate if my customers had ever known those 2 words. All mine ever said was "drum" and "roller". But they reacted violently to me saying their problem was due to: "paper quality issue" or "remanufactured toner"

In their defense, damn near every tech that can't fix a copier feed issue blames paper. After a while, it gets ridiculous.

[prntrfxr]

Re: Typical conversation to place a service call.

In their defense, damn near every tech that can't fix a copier feed issue blames paper. After a while, it gets ridiculous.

I agree, but I hated to say that. The particular client that comes to mind used to unwrap 5 reams of paper and leave it out so it would be "ready" for the tray when they were empty.

[blackcat4866]

Re: Typical conversation to place a service call.

My wife is probably not the typical enduser. She's been listening me rant on & on for nearly 20 years about copiers. To my surprise she's been listening! (I can't imagine why ...)

She called out the Canon tech to her office a while back. There was a repeating defect, and she asked him to please bring the drum unit. The one in it has 100k prints. The tech blew her off, of course. What kind of and enduser can identify a bad drum?

The wife of a copier tech, that's who. He did have to return with a drum, and suffer her icy stares while installing it. That will teach him to underestimate my sweetie. =^..^=

[Akitu]

Re: Typical conversation to place a service call.

My wife is probably not the typical enduser. She's been listening me rant on & on for nearly 20 years about copiers. To my surprise she's been listening! (I can't imagine why ...)

She called out the Canon tech to her office a while back. There was a repeating defect, and she asked him to please bring the drum unit. The one in it has 100k prints. The tech blew her off, of course. What kind of and enduser can identify a bad drum?

The wife of a copier tech, that's who. He did have to return with a drum, and suffer her icy stares while installing it. That will teach him to underestimate my sweetie. =^..^=

Your wife sounds like quite the smart cookie. That poor canon tech must have gone home with frostbite on the back of his neck. Haha

[Hemlock]

Re: Typical conversation to place a service call.

There was a repeating defect, and she asked him to please bring the drum unit.

As opposed to a repeating effect brought about by a fuser roller or a transfer unit (if a machine uses a transfer belt)? Nothing more annoying than the person who proclaims they knows x because their spouse is in that particular industry.

[nmfaxman]

Re: Typical conversation to place a service call.

Customer: My copier won't scan.

Me: What brand & model do you have?

Customer: I don't know.

Me: Did it scan before?

Customer: I don't know.

Me: Can you print to it?

Customer: I don't know.

So basically I have to show up with a magic wand to make (I don't know) scan.

It was an old analog copier they pulled from their storeroom because they were told all copiers scan now.

[excanonguy]

Re: Typical conversation to place a service call.

Because that's one of the only 2 technical words they know. The other one is "roller".

I think that this applies world wide regardless of language lol!

[ragajungle]

" the toner missile thingy exploded... It's all over the wall, the carpet, it ruined my new blouse... We need a tech out ASAP"
Dispatch: it just exploded? Was it the right toner?
"yes, I put it in myself... It just went POOF!"


When I arrived the toner hopper on the ir4570 was installed correctly. No toner anywhere near the hopper. On the right hand door there were tonery paw prints, so much toner on the wall behind the machine that it looked like a fire broke out. There were high heals covered in toner in the drinking fountain, toner smears on the wall and an unplugged Hoover vacuum cleaner absolutely covered in toner..... All of the desks, the fake plants, filing cabinets and computers had a light dusting of toner.

It looked like they literally pried open the toner bottle nipple and flung it in heaping handfuls into the right side of the device- no where near the hopper.

This was my first service call. I became intimately knowledgeable about the complete disassembly of a Canon copier. Everything had to be cleaned. I still have no idea what happened. I wish I took pics tho.

[blackcat4866]

Re: Typical conversation to place a service call.

As opposed to a repeating effect brought about by a fuser roller or a transfer unit (if a machine uses a transfer belt)? Nothing more annoying than the person who proclaims they knows x because their spouse is in that particular industry.

Annoyingly right. I confess she did ask me specific questions beforehand, like how much toner should be just sitting on the surface of the drum. They were good questions. I was impressed. I'd put her up against a green tech any day of the week.

On one occasion I was trying to teach a tech how to string wires. He spent most of the day getting two saggy, loose wires. I brought the tools home and set them on the kitchen table. With some coaching and three snapped wires, she strung (6) good NP6085 wires within 2 hours. I was trying to determine if I was an inept teacher, or had an inept pupil.

I still don't know the answer to that question, but it was a fun experiment. =^..^=

[CompyTech]

Re: Typical conversation to place a service call.

Another one I thought of... I remember when a customer called once they said: " our machine sounds like a fire truck" I was like wth??? So I went on the call. And sure enough It sounded like a siren on the old time fire trucks.. I was baffled. Then I figured out the write unit was going out. I was still fairly new then so I never seen that problem. Those that work on the bizhub 250/350 series probably know what I'm talking about.

[blackcat4866]

Re: Typical conversation to place a service call.

Another one I thought of... I remember when a customer called once they said: " our machine sounds like a fire truck" I was like wth??? So I went on the call. And sure enough It sounded like a siren on the old time fire trucks.. I was baffled. Then I figured out the write unit was going out. I was still fairly new then so I never seen that problem. Those that work on the bizhub 250/350 series probably know what I'm talking about.

I had a Canon L700 fax like that. It was at an airport, and every time a fax printed it sounded like a jet aircraft was landing (mirror motor failing). Except there were a lot of jet aircrafts landing nearby, so no one really paid it much attention. "You mean that noise isn't a jet?" =^..^=

[KenB]

Re: Typical conversation to place a service call.

I had a Canon L700 fax like that. It was at an airport, and every time a fax printed it sounded like a jet aircraft was landing (mirror motor failing). Except there were a lot of jet aircrafts landing nearby, so no one really paid it much attention. "You mean that noise isn't a jet?" =^..^=

Oh, man, I remember those stupid little motors failing!

I think that the rest of the fax was built around it.

After you did the first few, it got a lot easier. (Which was a good thing, as I think I went through about 2 each week for a while.)

[HenryT2]

Re: Typical conversation to place a service call.

I agree, but I hated to say that. The particular client that comes to mind used to unwrap 5 reams of paper and leave it out so it would be "ready" for the tray when they were empty.

Hey .... give them a break .... they apparently have never worked in a normal environment.
Opening the paper is OK ,I guess, if they were working on the Space Station .
But not in the Southern United States , or the Northern , Eastern, or Western regions for that matter .

Prntrfxr , did your client work on the space station ? ... I know this is way off the subject, but, I wonder what kind of printer they do use ( did use ? ) on the space station ?

Thermal maybe ? How does no gravity affect toner transfer ? Once the laser spins up , how long for it to come to a stop ?
HMMMMM ? Just my curiosity runnin' wild .

[Akitu]

Re: Typical conversation to place a service call.

Hey .... give them a break .... they apparently have never worked in a normal environment.
Opening the paper is OK ,I guess, if they were working on the Space Station .
But not in the Southern United States , or the Northern , Eastern, or Western regions for that matter .

Prntrfxr , did your client work on the space station ? ... I know this is way off the subject, but, I wonder what kind of printer they do use ( did use ? ) on the space station ?

Thermal maybe ? How does no gravity affect toner transfer ? Once the laser spins up , how long for it to come to a stop ?
HMMMMM ? Just my curiosity runnin' wild .

Theoretically in the vacuum of space it would never stop spinning without an opposing force equal to that which was used to commence the spinning, any greater force and it would simply spin endlessly in the other direction.