Read the error off of the display...please.

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  • prntrfxr
    Service Manager

    1,000+ Posts
    • Apr 2008
    • 1637
    #1

    Read the error off of the display...please.

    Ok...Don't you just hate it when end-users can't seem to get the error code right? The code is nowhere in the manual and you're expected solve it. I've had 2 of these this week. How hard is it to read the display? Obviously this is a challenging feat for a good portion of corporate America.

    There is always some credibility to it since I have come across the occasional error code the manufacturers left out of the SM, but I really hate checking out everything and finding out it was some dumb thing like time to replace the cartridge.
    Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".
    Tags: cartridge, code, display, error, error code, friendly, good, left, manual, replace, reset codes, time, waste toner
    • DavePo
      Trusted Tech

      250+ Posts
      • Jul 2008
      • 303
      #2
      Re: Read the error off of the display...please.

      Or its " The machinee said change toner and I did. But it still says Change the toner" Only to find that it says change the waste toner collector.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22858
          #3
          Re: Read the error off of the display...please.

          Enduser: "The machine doesn't work."
          Me: "Is there an error?"
          Enduser: "It says to call you."
          Me: "You mean 'Call For Service'?"
          Enduser: "... yes that."
          Me: "... and after the Call For Service, there is a letter and four numbers."
          Enduser: "Nope. Just Call For Service."
          Me: "... something like C6050?"
          Enduser: "Nope. Just ... oh wait, how did you know?"
          Me: "Just a wild guess, actually.

          Mind reading is an occupational necessity. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Rob Sandberg
              Trusted Tech

              250+ Posts
              • Jul 2008
              • 275
              #4
              Re: Read the error off of the display...please.

              I refuse to read minds. I tried it once and it gave me nightmares.

              Rob S

                Comment

                • Akitu
                  Legendary Frost Spec Tech

                  Site Contributor
                  2,500+ Posts
                  • Oct 2010
                  • 2596
                  #5
                  Re: Read the error off of the display...please.

                  Originally posted by Rob Sandberg
                  I refuse to read minds. I tried it once and it gave me nightmares.

                  Rob S
                  Better than trying to read M.C. Escher's mind?
                  Cthulhu for president! Why settle for the lesser evil?

                    Comment

                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714
                      #6
                      Re: Read the error off of the display...please.

                      If the customer called and said the machine is asking for one of the color image units, and you went to the site with just the color they ask for and not all three colors, then you have not been doing this long enough.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                        Comment

                        • jmaister
                          certified scrub

                          Site Contributor
                          500+ Posts
                          • Aug 2010
                          • 755
                          #7
                          Re: Read the error off of the display...please.

                          client: cant print

                          dispatch: have you check the machine physically?

                          client: yes, cant print

                          dispatch: any error msg?

                          client: nope, but we cant print.

                          dispatch: k we sending a tech out.

                          Tech upon return: no paper.
                          Idling colour developers are not healthy developers.

                            Comment

                            • LNorris
                              Senior Tech

                              500+ Posts
                              • Sep 2008
                              • 646
                              #8
                              Re: Read the error off of the display...please.

                              had one yesterday...loaded PS3 onto two Ricohs. got a call back later that the remote site couldnt print to one but could print to the other. the IT is 6 hours away. so i'm talking to the office manager. i finally get to the question "could he print to it before?", he replies, i'm not sure. so i get there this morning. the network cable has no signal to it. i was able to connect with laptop with same cable. but jack in wall is dead.

                              apparently, the signal was supposed to "wirelessly" print to a printer that was never hooked up in the first place.


                              i get a call today that the mfp wasnt printing correctly. so i run back to the site (was there earlier for another machine), couldnt locate the complaintant, so i ask the receptionist about it. she goes, we replaced yours with another brand. i was there to help the guy print to a competitors machine. he was using my print driver on another manufacturer...but somehow, its my duty to fix it...lol

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22858
                                  #9
                                  Re: Read the error off of the display...please.

                                  Originally posted by LNorris
                                  ... i get a call today that the mfp wasnt printing correctly. so i run back to the site (was there earlier for another machine), couldnt locate the complaintant, so i ask the receptionist about it. she goes, we replaced yours with another brand. i was there to help the guy print to a competitors machine. he was using my print driver on another manufacturer...but somehow, its my duty to fix it...lol
                                  That was awfully thoughty of you to help your competitor replace your machine. He wasn't too smart if he was trying to re-direct the Ricoh driver to another brand or model printer (and couldn't figure out how to change the port!).

                                  I'd have shook his hand heartily and said "Have at it!" and strolled out the door. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Akitu
                                      Legendary Frost Spec Tech

                                      Site Contributor
                                      2,500+ Posts
                                      • Oct 2010
                                      • 2596
                                      #10
                                      Re: Read the error off of the display...please.

                                      Back on the original topic of reading errors off the display...

                                      I had spoken to one of our customers about 2.5-3 hours away, they were having a data decompression error on their machine, simple fix occasionally of turning it off and on, or in this case I would give them the reset codes over the phone... Call had come in on a Friday afternoon, and I couldn't possibly make it to the site in time to fix anything, so the weekend passes and I called on the following Monday. I asked if the person who answered would be able to walk behind her literally 10 feet to the copier and see if the error was still there (they shut the machine off on weekends). She said she was unable to do so, and my jaw literally dropped.

                                      I informed her that if I were to drive out there and find nothing wrong with the machine, that she would be paying my travel costs and a labour charge, and she agreed... Can anyone guess how it turned out?
                                      Cthulhu for president! Why settle for the lesser evil?

                                        Comment

                                        • igi
                                          Service Manager

                                          1,000+ Posts
                                          • Apr 2009
                                          • 1507
                                          #11
                                          Re: Read the error off of the display...please.

                                          hi all
                                          many years back old sharp copier cant remember the model,but never will forget the incident
                                          customer :cant make copies
                                          me:is there any red lights on the copier
                                          customer;no
                                          me:is there anything unusual on the display
                                          hanging on the phone for about 2-min
                                          customer:you never believe what the machine does
                                          melease tell me
                                          customer: the machine says hi
                                          me:what do you mean the machine says hi
                                          customern the display it says hi,does not make a copy but what a friendly machine
                                          me:newbie at that time ask the super
                                          super:dont worry man its h-1 error code
                                          what a friendly machine
                                          cheers all

                                            Comment

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