Any person who has called Konica Minolta tech support and been left on hold listening to that piano song over and over without starting to twich, is a better man than I. And to make it worse, the song is used on some insurance company comerical or something like that. I was on hold today for about an hour with a bluetooth in my ear and that same damn song over and over and over. I actually made the guy who answered the phone send an e-mail to the admin to complain, so if they change to something better, I should get an "atta boy" at the very least.
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking -
Re: tech support hold hell
Nothing like those hour long holding pattern dances to drive you insane!
I frequently end up on the quarterly "high talker" report from our glorious cell phone provider for going over on my minutes.
When asked about it, I told my manager to look at where all those call were to. "Oh, I see..." was his only comment.
After that I was never challenged about my cell usage again.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins -
Re: tech support hold hell
I feel your pain there! I actually work a tech support desk now (not mentioning which one) and If I have anyone waiting more than 10 mins, which is rare, I apologize right away.
Especially if all they need is a part number or a quick answer, sucks to have to sit on hold while you could be doing something else with your time!!Comment
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Re: tech support hold hell
I started a call to KM tech support one day, got in my truck drove back to the shop , looked up the problem at the solutions database, got the parts I needed and drove back to the job site , all the while waiting on hold. I had changed the parts and was testing the machine when they finally picked up. I was actually making a contest out of it, thats why I stayed on the phone, plus the blue tooth makes it easy.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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Re: tech support hold hell
Ricoh does this thing where you sit on hold listening to the same Ricoh commercial over and over and over again for 40 minutes and then all of the sudden CLICK.... just disconnected.
That ranks up there with the People Gas, who actually have you hold for an hour and then a voice comes on and explains that you should just go on line..... TWITCH.Comment
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Re: tech support hold hell
Samsung likes to transfer you around. First here, wait wait wait, get someone who couldn't find his ass with both hands, transferred there, wait wait wait, second person can find his ass but no clue about your problem, third transfer, wait wait, call dropped. Start all over again ...
By the time I actually get a knowledgeable human I'm so unspeakably pissed, I can hardly be civil to the person. I usually start the conversation with how much I really hate their call handling method, and how it really isn't about you personally ...
Arrggghhh! My jaw is clenching already just thinking about it. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: tech support hold hell
hopefully i wont get to use that number.
Telco is a diff story, love to talk to tier 2 ppl.Idling colour developers are not healthy developers.Comment
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Re: tech support hold hell
Three letters.
I.B.M.I have not failed. I've just found 10,000 ways that won't work. ~Thomas EdisonComment
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“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: tech support hold hell
Ricoh does this thing where you sit on hold listening to the same Ricoh commercial over and over and over again for 40 minutes and then all of the sudden CLICK.... just disconnected.
AAAAARRRRRGGGHHHH!!!!!!!!
But- this makes their 'hold time' report look better-if they did not hang up on you, their time-on-hold number would look bad..........2000 mockingbirds = 2 kilomockingbirdsComment
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Re: tech support hold hell
Two Letters
H.P.
And with appologies to our spanish speaking friends, when you do finally get someone in the Philipines then your trying to expain a complex problem to a screen jockey who doesn't have english as a first language. That can get me pulling the last of my hair out.
I have a HP hot swap printer that has been hanging around here for two months and after umpteen calls to a Philipines "help" desk I still can't get an address to send it back too.
However I have had my revenge, when I finally came off hold I got our service dispatchers to talk to them, they can speak Africaans, a bit of Bantou and Samoan. It was pure joy to hear someone at HP keep saying "I can't understand you"At least 50% of IT is a solution looking for a problem.Comment
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Re: tech support hold hell
Ain't revenge sweet?
A few years ago, I needed to get the part number for a failed CPU cooling fan in a Dell desktop PC.
It was a bit proprietary, with no "Googleable" (hey, I made up a new word!
) markings on it.
After about two hours of getting non-English "help" on the phone, I called it quits.
We were able to "adapt" a fan from a white-box PC and it worked just fine.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: tech support hold hell
Generally I couldn't give a toss if people can't speak the best English, but when it comes to something as complicated as a tech question and ya need to break the language barrier before proceeding to the actual reason you called, then yeh I get the shits.
And as for queues, have any of the aussies here been trying to call Ricoh support and when in the queue the message says, " to request a call back, press * and leave a message and return number?" Well, I pressed * about 600 times today and it did sweet F all. Just keeps playing the damn music.
That actually got the heart rate up, man I was wild.I have not failed. I've just found 10,000 ways that won't work. ~Thomas EdisonComment
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Re: tech support hold hell
They are "extreamly busy" people....I't break my hart how busy the are....when you ask KM support about specific problem you got answer:"I don't know(long pause)..." and after u say u found tech bulletin they suddenly remmember.....lol....poor busy people...now they sell equipment direct;If we didn't exist, they wouldn't exist but noone is paying attention.Comment
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