tech support hold hell

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23008
    #31
    Re: tech support hold hell

    Originally posted by pacman
    Samsung - "Have you tried updating the firmware? What version are you running? Oh, we just got a new version last Friday. Have you gotten it from the website? Oh, it's not actually ON the website?"

    blackcat can probably back me up on that one.....
    Hah.

    " ... hmmm. I thought for sure it had been released ... "
    or "The website is down? That really unusual ... "

    There was a young lady there that really knew her stuff. I haven't spoken to her in months. She's probably gone and got a good job. It took all my self control to avoid taking it out on her after all the circular phone transfers and disconnections. Don't know what to do? Transfer. Maybe they'll just get tired and go away.

    I must admit, that given an extra two hours to think about the problem, I've often come up with some good ideas.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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      • KenB
        Geek Extraordinaire

        2,500+ Posts
        • Dec 2007
        • 3944
        #32
        Re: tech support hold hell

        Originally posted by blackcat4866
        " ... hmmm. I thought for sure it had been released ... "
        or "The website is down? That really unusual ... " =^..^=
        On a very similar note, I've gotten "That issue is fixed with firmware / software version x. It's not posted yet, but we have it here and we're not allowed to give it to you."

        While there are normally valid reasons for this, it's still just as infuriating.
        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

          Comment

          • mjunkaged
            Trusted Tech

            250+ Posts
            • Feb 2009
            • 384
            #33
            Re: tech support hold hell

            Piano music makes me ill...esp. that generic garbage....why can't they play floyd kramer or some good piano?
            Licensing fees at the MOH service/box maybe?

              Comment

              • Lagonda
                Service Manager

                Site Contributor
                1,000+ Posts
                • Aug 2008
                • 1649
                #34
                Re: tech support hold hell

                Lexmark are the worst, after 20 min of that endlessly repeating depressing dirge I start to lose the will to live.
                At least 50% of IT is a solution looking for a problem.

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