Can anyone tell if you have anything written into your service contracts for customers who do more scanning than printing/copying on their MFPs....we have been in a situation where a salesperson has sold the m/c, knowing that it will be used primarily for scanning, so at the end of the day, while we aren't getting a lot of revenue from the pages out, the RADF is getting hammered & requires parts
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Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away... -
Re: Using MFPs primarily for scanning
depending on the device you can track the amount scans done on the unit and bill them a rate for the durable parts in the DADF area. We have several law firms setup this way.Accidents don't just happen. They must be carelessly planned. -
Re: Using MFPs primarily for scanning
We have aSharp ARM620N that has over 3 million scans and has yet to see first PM for copies. Amazingly has only had a handful of calls for adf problems. Machine is one of several in their HQ so overall it works to our advantage as rest of machines make up for difference.Comment
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Re: Using MFPs primarily for scanning
We charge for scans and faxes out. I have a Lexmark in Florida doing 80k scans a month. Good thing its scans because that hunk of shit couldn't handle that kind of copy volume.
Failing to plan is planning to fail!!!Comment
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Re: Using MFPs primarily for scanning
Hi...how do you charge for the scans, the same as if they are copying or a lesser amount
cheersTip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...Comment
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