The creation of a new copier

[mrwho]

I believe that, in every copier brand out there, every time they intend to design a new machine, they gather around a big round table and discuss what the machine should be like, how much it will cost, what it's supposed to do, the whole thing.

Around that table there are the usual suspects: the guy from accounting, the marketing guy, the engineers, and, as it should be, a tech with actual field experience.

But I suspect that before most of those meetings they go like

"Hey, shhh! Don't let the tech guy know about this, but we're going to design a new model"

"Well, shouldn't we call him?"

"Screw him! He's a pain in the ass, always like 'Hey, but if you do that then it will be more difficult to repair it in the field' or 'If you cut expenses like that then the machine will break more often' etc etc."

"Oh yeah, right!"

"So, keep a tight lip and go call the marketing guy - this can't be done without him"

So, when an actual serviceable machine comes out the production line, we know they were already at the round table when the tech guy walks by and goes

"So, you're designing a new model and didn't bother to call me?"

"Wh-what? Nobody told you?"


Sorry, just venting...

[gwaddle]

Re: The creation of a new copier

Sad but true.

[ZOOTECH]

Re: The creation of a new copier

I believe that, in every copier brand out there, every time they intend to design a new machine, they gather around a big round table and discuss what the machine should be like, how much it will cost, what it's supposed to do, the whole thing.

Around that table there are the usual suspects: the guy from accounting, the marketing guy, the engineers, and, as it should be, a tech with actual field experience.

But I suspect that before most of those meetings they go like

"Hey, shhh! Don't let the tech guy know about this, but we're going to design a new model"

"Well, shouldn't we call him?"

"Screw him! He's a pain in the ass, always like 'Hey, but if you do that then it will be more difficult to repair it in the field' or 'If you cut expenses like that then the machine will break more often' etc etc."

"Oh yeah, right!"

"So, keep a tight lip and go call the marketing guy - this can't be done without him"

So, when an actual serviceable machine comes out the production line, we know they were already at the round table when the tech guy walks by and goes

"So, you're designing a new model and didn't bother to call me?"

"Wh-what? Nobody told you?"


Sorry, just venting...

And then, the BETA testing (at the customer's location ) to find out that a tech should have been at the table.

[mo0651]

Re: The creation of a new copier

Copier companies need an option for their copiers. An operation panel option, that bolts on, and just has a big green start button. No options to select, no thought process, just make copies! that way no goof ups by operators.

[gwaddle]

Re: The creation of a new copier

Copier companies need an option for their copiers. An operation panel option, that bolts on, and just has a big green start button. No options to select, no thought process, just make copies! that way no goof ups by operators.

You are wise.

[fixthecopier]

Re: The creation of a new copier

Copier companies need an option for their copiers. An operation panel option, that bolts on, and just has a big green start button. No options to select, no thought process, just make copies! that way no goof ups by operators.

I have been pushing for that as an Army copier for years.

[fixthecopier]

Re: The creation of a new copier

I believe that, in every copier brand out there, every time they intend to design a new machine, they gather around a big round table and discuss what the machine should be like, how much it will cost, what it's supposed to do, the whole thing.

Around that table there are the usual suspects: the guy from accounting, the marketing guy, the engineers, and, as it should be, a tech with actual field experience.

But I suspect that before most of those meetings they go like

"Hey, shhh! Don't let the tech guy know about this, but we're going to design a new model"

"Well, shouldn't we call him?"

"Screw him! He's a pain in the ass, always like 'Hey, but if you do that then it will be more difficult to repair it in the field' or 'If you cut expenses like that then the machine will break more often' etc etc."

"Oh yeah, right!"

"So, keep a tight lip and go call the marketing guy - this can't be done without him"

So, when an actual serviceable machine comes out the production line, we know they were already at the round table when the tech guy walks by and goes

"So, you're designing a new model and didn't bother to call me?"

"Wh-what? Nobody told you?"


Sorry, just venting...

You forgot the part when the machine makes the worst copier ever list, it is the techs fault for not being at the meeting.

[Ollie1981]

Re: The creation of a new copier

Copier companies need an option for their copiers. An operation panel option, that bolts on, and just has a big green start button. No options to select, no thought process, just make copies! that way no goof ups by operators.

We used to have something similar to that on pay per copy machines in supermarkets, it was a metal thing that fitted over the normal ops panel of the copier and replaced the interface with big dumbass friendly primary coloured buttons with big writing on them.

There were still people stupid enough to not understand that!

I think sometimes though, people can be wilfully stupid. They go through life hoping that by whining like a bitch, somebody else will come and sort it out for them.

That's why I wish somebody would actually hire Triple T, the office linebacker.

Remember:- YOU KILL THE JOE, YOU MAKE SOME MO!!

[blackcat4866]

Re: The creation of a new copier

Copier companies need an option for their copiers. An operation panel option, that bolts on, and just has a big green start button. No options to select, no thought process, just make copies! that way no goof ups by operators.

There are plenty of places that need that. No enlargement/reduction, no border erase, no negative copying, just a big start button-that's it. =^..^=

[JR2ALTA]

Re: The creation of a new copier

There are plenty of places that need that. No enlargement/reduction, no border erase, no negative copying, just a big start button-that's it. =^..^=

Would it be insulting to suggest to a customer of sound mind and body to keep machine in "Accessibility Mode" ?

[blackcat4866]

Re: The creation of a new copier

I've got a couple of factory locations that prefer the "Accessibility View". They call it the "Simple View". It's hard not to laugh. =^..^=

[otuvak]

Re: The creation of a new copier

Need to invent the jitter bug copier!

[igi]

Re: The creation of a new copier

Hi all

i know the real reason why tech is not invited.

that way they can blame us for anything that goes wrong.

[Venom]

Re: The creation of a new copier

Years ago we had copiers in a college and we painted the underside of the glass with white paint so only a letter sized document could be seen on the glass...it sure helped them with placing paper on in right direction and skyshots didn't happen anymore.

[Tonerbomb]

Re: The creation of a new copier

Years ago we had copiers in a college and we painted the underside of the glass with white paint so only a letter sized document could be seen on the glass...it sure helped them with placing paper on in right direction and skyshots didn't happen anymore.

Did that back in the day!! And how many service calls have been generated by a customer accidentally pushing the simplified display button????