Re: TECHNICIAN IN YOUTUBE !?
I mostly agree with this. There are probably 100 times more copier/printer models out there than there were when we started our company back in 1979. We currently carry parts for more than 500 different models. It is impossible for an individual tech, or even a firm, to master them all. And with MPS, companies want their service contractor to cover everything they own, whether Xerox, Ricoh, HP or Lexmark, and whether it is a copier, printer, or scanner. The only thing that makes this possible is the internet, and the distribution of knowledge it has provided. I worry about the companies that say they are masters of a manufacturer or 2, but won't touch anything else.
At the same time, there are a few large MPS providers out there that nickel and time their tech contractors (like a flat $45 for a service call!) but have zero resources to support them. They usually end up just calling us if they can find us. I think these companies are on just as shaky ground as the small myopic companies.
We want to empower the techs with the seemingly hard stuff, and even empower the end-user with the easy stuff. My radiator went out on my truck a while back, and although I had never replaced one, after looking on line for instructions and youtube videos, I decided to tackle it myself. Pretty easy. If it were the intake manifold, I would have taken it to the shop and let the pros handle it.
I mostly agree with this. There are probably 100 times more copier/printer models out there than there were when we started our company back in 1979. We currently carry parts for more than 500 different models. It is impossible for an individual tech, or even a firm, to master them all. And with MPS, companies want their service contractor to cover everything they own, whether Xerox, Ricoh, HP or Lexmark, and whether it is a copier, printer, or scanner. The only thing that makes this possible is the internet, and the distribution of knowledge it has provided. I worry about the companies that say they are masters of a manufacturer or 2, but won't touch anything else.
At the same time, there are a few large MPS providers out there that nickel and time their tech contractors (like a flat $45 for a service call!) but have zero resources to support them. They usually end up just calling us if they can find us. I think these companies are on just as shaky ground as the small myopic companies.
We want to empower the techs with the seemingly hard stuff, and even empower the end-user with the easy stuff. My radiator went out on my truck a while back, and although I had never replaced one, after looking on line for instructions and youtube videos, I decided to tackle it myself. Pretty easy. If it were the intake manifold, I would have taken it to the shop and let the pros handle it.
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