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But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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Re: call control
My policy is to always put a tech as a dispatcher. Less problems that way.Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
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Re: call control
LOL, two words " Self Dispatch"
after 21 years as a tech, the dispatcher has no room to question my decisions.
It seems that they always hire Dispatchers that are new to the city and have no clue where anything is.
My favorite comment from a dispatcher is " its only a 1.5 inch away on the map!!!!!!! "
A dispatcher can become better if they listen to the Techs and not the person that hired them.$hit Happens - Deal with it and move on.....................................sigpic....................................Lock & LoadComment
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Re: call control
Years ago we actually had dispatchers. They controlled where you went. They would call your 1st call at 8:00 am and ask the customer if you were there. When you finished a call and told dispatch you were going to lunch, they gave you your next call. Then 1 hour later they called your customer to see if you were there. At 4:30 pm, they gave you another call, but would not approve overtime, all the while expecting you to go. They ran the calls first in first out. I actually have been next door to a customer when they called in a service call and was sent out of town to another call, then the next day I would get the call to go back to the one next door. What a nightmare. Don't work there any more. I strongly believe that if you give the technician the tools to do the job, they will provide good service to the customer. Give the a territory, and let them manage it. Who best knows what thier customers expectations are. We know who will wait and who will not. Territory management is the key to success. I have proven it time and time again in my 30 years of doing this.Comment
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Re: call control
Based on personal experience, it is messed up when you go to a call and look across the road and see another tech from your company.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: call control
When I started in the business, they were liquid machines, the service manager handed out messages and the techs made followup calls and appointments.
The last place I worked the dispatcher was the bosses daughter.
Talk about a nazi dispatcher.
I own my own business now and my customers love that they can call me direct and get help over the phone with an ETA of my showing up.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
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Re: call control
I still remember when dispatch insisted that I would fix a machine (new PCU's, Transfer, fuser!!) , only to find out that the machine was scheduled to be replaced by a newer model later that day...Comment
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Re: call control
Our call controller is a pig sucking mushroom humping bitch from hell.
Never calls customers back, doesn't book calls off so I havn't a clue what needs ordering for car stocks, RTF's etc. Has the cheek to say she is overworked but never asks or volunteers to stay on for a little while to try and clear things, is on her mobile, or facebook or the internet every 5 mins and then has the cheek to say I'm not help her when i tell the customer what they need in response to the query they have called about for the last two days!
And all this after she has been told to sort it out by the boss of the company and everyone offering to help where and when they can. I just wish she would F**K off so we can get back on track with the customers.
Sorry to reserect an old thread but I needed to vent.Comment
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Re: call control
so are you humping her? sounds like you have a thing for her
Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: call control
He's hot for her. Just like the kid in grade school who picks on the girl he has a crush on.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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Re: call control
well mario was a plumber which is service so same thing really - i think he is taking one for the team
WELL DONE THAT MANComment
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Re: call control
Lets put it this way - if it was a silent movie and she was tied to the train tracks, I would ensure the train was on time - early even!!!Comment
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