Fellow technicians (coworkers, specifically) that don't pull their weight

[fixthecopier]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

I worked with "that" person for years. He was hired having never been a tech. He had an online degree in electronics. The manager liked him because he was mild mannered and polite. He was totally incompetent. He was the guy who would ask for help and if your answer seemed like work he would ask somebody else. He was put to work in my territory and I lost it. I was not a patient person, having 12 to 15 calls a day, and I could see he would be no help. I cut him no slack and was complaining to the manager who hired him. As a result, when he had issues, the service manager would help him. The GM knew I wanted him fired and she liked him. I would have to do his machines once a month when he did meters for a week. They were a mess. Lots of "don't send him" calls. The 2 contracts had 2 different contract numbers. Mine was FB3 and his was FB2. One time he walked up to me and held out a ticket that he was having a problem with. I took the ticket, pointed to the "FB2" on it, and said, "You know what that FB2 means? It means it is not my fucking problem." I was kidding, but he walked away and I was OK with that. He was also one of those who we were betting would come back and shoot us up. They let him go when the contract ended.

[Jules Winfield]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

I worked with "that" person for years. He was hired having never been a tech. He had an online degree in electronics. The manager liked him because he was mild mannered and polite. He was totally incompetent. He was the guy who would ask for help and if your answer seemed like work he would ask somebody else. He was put to work in my territory and I lost it. I was not a patient person, having 12 to 15 calls a day, and I could see he would be no help. I cut him no slack and was complaining to the manager who hired him. As a result, when he had issues, the service manager would help him. The GM knew I wanted him fired and she liked him. I would have to do his machines once a month when he did meters for a week. They were a mess. Lots of "don't send him" calls. The 2 contracts had 2 different contract numbers. Mine was FB3 and his was FB2. One time he walked up to me and held out a ticket that he was having a problem with. I took the ticket, pointed to the "FB2" on it, and said, "You know what that FB2 means? It means it is not my fucking problem." I was kidding, but he walked away and I was OK with that. He was also one of those who we were betting would come back and shoot us up. They let him go when the contract ended.

I probably have less patience than you. I usually just wait until he calls in sick and then just fix all his down machines and close out the calls under my name. That way I don't have to actually talk him through how to fix the machine only to have him not do what I suggested anyway. That and the paperwork shows how long he had the call and how long it took to fix after I took ownership of the call. Yeah, he gets really bad reviews...

[fixthecopier]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

I probably have less patience than you. I usually just wait until he calls in sick and then just fix all his down machines and close out the calls under my name. That way I don't have to actually talk him through how to fix the machine only to have him not do what I suggested anyway. That and the paperwork shows how long he had the call and how long it took to fix after I took ownership of the call. Yeah, he gets really bad reviews...

Problem was that we do not track time spent on a ticket. I would find machines with "do not use" signs on parts of them, like a tray or even doc feeder. The customer would tell me our tech put that there. I would tell them to call the shop and complain about it, because as long as you have a contract everything should work. Did I forget to mention that the first training they sent him to was for a Lanier LP116. He fried the class printer twice and they sent word he was not to come back. In other cases, more recently, when I am at a machine that the others usually work and I find that they have been doing "hit and run calls", I just suck it up and put the time and parts in. I have always have a higher parts usage than the other techs at the year end report. The customers know who fixes their stuff and who just shows up.

[oldrn]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

Oh, and did I mention the guy show serious signs of mental illness? Riding him isn't an option either because then I would have to spend my tax refund on a kevlar vest in case this guy loses it one day. He also talks to himself a lot. He's a lot like Milton from Office Space, actually...

So he's related to the boss and you can't tell the boss he needs mental help? I assume it's something like that. If you indeed do feel that there is a chance that he might "go off", then I would suggest ignoring the help presented here. Too many workplace violence stories recently that had plently of warning signs that someone ignored. I'm not an expert in this but it fresh in my mind since we recently had students killed in a nearby school by a student who needed help but didn't get it. This wasn't an isolated insidence either. Keep asking, you're bound to get a better answer.

[HenryT2]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

The guy was actually transferred from another department (because he was incompetent there as well). It's kind of a

In the Military that was normally referred to as : Screw Up Move UP . Can you transfer him to another department ?

Good Luck .

[Jules Winfield]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

So he's related to the boss and you can't tell the boss he needs mental help? I assume it's something like that. If you indeed do feel that there is a chance that he might "go off", then I would suggest ignoring the help presented here. Too many workplace violence stories recently that had plently of warning signs that someone ignored. I'm not an expert in this but it fresh in my mind since we recently had students killed in a nearby school by a student who needed help but didn't get it. This wasn't an isolated insidence either. Keep asking, you're bound to get a better answer.

No relation to anyone important, I think people just kind of feel sorry for him due to all his "woe is me..." stories. He's sort of a charity case, I guess.

[Jules Winfield]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

In the Military that was normally referred to as : Screw Up Move UP . Can you transfer him to another department ?

Good Luck .

I wish...

[banginbishop]

Re: Fellow technicians (coworkers, specifically) that don't pull their weight

me, i dont suffer fools lightly. I'll offer my help when someone asks for it or needs it but i wont do someone elses work because there lazy. Ex engineer looked at a ricoh mpc3500 sc.... ferite core problem and just reset it. I go in the next day for another machine and got asked while i was there to look at it.Required a new fuser, drum and dev all way over life. ordered the parts back behind the engineer. engineer called me to moan about it when he had to go back so i told why and he couldnt answer me. This is the same engineer who failed to order a touch screen but gave the customer instructions on how to calibrate the screen on a daily basis - yep i reported him and sent him back with the touch screen. We all get stuck at times and im fine with that but im not here to carry lazy engineers. I give a damn about my work and I have pride in my work - some dont but that whats sets me apart from them.