Glad to be back. :)

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22930
    #1

    Glad to be back. :)

    Twelve days ago we had a power outage. I ran the generator for 8 hours. When the power came back on all my DSL filters were fried (by the way, thanks 2WIRE for protecting my phones), and my phone and DSL service were gone.

    So I called Cavalier (now WindStream) and placed a service request. I don't want to be one of the pissy customers that calls every 5 minutes to whine, so I waited 5 days. Then I called back. After four phone transfers I got a supervisor. The tech had tried to call to make an appointment, but the line was always busy.

    ... hmmmmm. Could he really be that stupid? Maybe I called for service because the f'ing phone didn't work!

    I guess I'm glad he became a phone tech rather than a heart surgeon. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • vigour
      Service Manager

      1,000+ Posts
      • Aug 2010
      • 1038
      #2
      Re: Glad to be back.

      I feel your pain pal

        Comment

        • Hemlock
          Trusted Tech

          250+ Posts
          • Dec 2009
          • 432
          #3
          Re: Glad to be back.

          Cavalier was one of my clients in Richmond, VA. More than once I went for "our fax isn't working" only to smugly tell them they had no dial tone.
          “Anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'” (Isaac Asimov)

            Comment

            • Akitu
              Legendary Frost Spec Tech

              Site Contributor
              2,500+ Posts
              • Oct 2010
              • 2595
              #4
              Re: Glad to be back.

              Unfortunately logic is a trait that fewer and fewer people possess nowadays. I blame reality TV (Jersey Shore? Really?)
              Cthulhu for president! Why settle for the lesser evil?

                Comment

                • Lagonda
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2008
                  • 1649
                  #5
                  Re: Glad to be back.

                  So you were succesful with stopping the kittens chewing the computer cords then? looks like they moved on to the house power cables.
                  At least 50% of IT is a solution looking for a problem.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22930
                      #6
                      Re: Glad to be back.

                      No more chewed cords. Unless they've been climbing poles to chew, I can't blame the kittens. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • igi
                          Service Manager

                          1,000+ Posts
                          • Apr 2009
                          • 1507
                          #7
                          Re: Glad to be back.

                          Originally posted by blackcat4866
                          No more chewed cords. Unless they've been climbing poles to chew, I can't blame the kittens. =^..^=
                          Hi
                          put grease on the poles if possible,then the cats wont atempt to climb

                          cheers

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22930
                              #8
                              Re: Glad to be back.

                              It was up and working for two whole consecutive days.

                              Hopefully the next tech with just fix it, and not try to call my home phone to set an appointment.
                              Charter is looking better and better every day.

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22930
                                  #9
                                  Re: Glad to be back.

                                  Back again. The tech showed up today and knew his stuff.

                                  He connected his gadget to the line to measure 170 feet to the break. A few minutes with the wheel brings us to the neighbors garage. When the wind blows, the wire drags against the shingles on the ridge. The wire is worn 2/3 of the way through.

                                  The previous tech had switched to a different twisted pair within the cable. It's too bad that there wasn't much left of that pair either. He spliced it, reinforced it, then wrapped it in a metal guard.

                                  The connection was also open between the right side of the phone box and the left side. AFAIK it's just a couple 26gg wires, to the RJ11 connector.

                                  While the box was open I installed my new "Spike-Ender" from LighteningRodStuff (.com). According to their specs it won't pass anything over 130VAC RMS. It won't do anything for the cable outside, but perhaps my DSL filters will survive next time.

                                  =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • prntrfxr
                                      Service Manager

                                      1,000+ Posts
                                      • Apr 2008
                                      • 1627
                                      #10
                                      Re: Glad to be back.

                                      Glad you got it fixed. Who's your DSL provider?

                                      Oh and don't ever go with Charter. Had issues with them. (Of course, if that's all you have in your area, you'd have been screwed.) I know Comcast is more expensive, but I never have problems with them (or haven't up until this post ). Nice very fast internet. Had it for 3.5 years and have never been down.
                                      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                                        Comment

                                        • mikadonovan
                                          Senior Tech

                                          Site Contributor
                                          2,500+ Posts
                                          • May 2008
                                          • 2931
                                          #11
                                          Re: Glad to be back.

                                          Originally posted by prntrfxr
                                          I know Comcast is more expensive, but I never have problems with them
                                          You must have a different Comcast than we do.
                                          NEVER ASSUME ANYTHING

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22930
                                              #12
                                              Re: Glad to be back.

                                              Funny! Initially it was AT&T. Way back we found a discount long distance carrier (before cell phones): Pioneer, which was bought by Cavalier, which was bought by Windstream, that also bought up McCloud.

                                              So the short answer is Windstream. Depending on who you ask there are four possible answers, and I got all four. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

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