Worst Remanufactured cartridge ever

[Dickie]

Well as you all know remanufactured cartridges are what keep us in a job !!
But this one has to be the daddy of all rubbish cartridges & the worst quality control by the manufacturer ever.
Picture this, you get a call to a Canon L360 fax with jamming issues.
On arrival the customer informs you " I put a new cartridge in and it never fed a sheet of paper through it just kept jamming in the centre of the machine.
So I then put the old cartridge back in and it worked for a few pages before it said replace cartridge again"
I asked where is the new cartridge now then? & was directed to a box which is obviously a non original & immediately think well that's gonna be the problem here then but wait can you possibly believe this?
I think eh jamming in the centre ; probably the drum & or blade seized/flipped .
So I open the drum protection flap & guess what I see
A nice clean charge roller, a lovely new drum cleaner blade & a cleaner unit mylar seal.
Um I think could there possibly be a slight problem here? & kerpow like a bolt from the blue a whole millisecond later the fault miraculously reveals itself to me.......... Wait for it .........It hasn't got a drum in it!!!!!!!!!!!!!!!!!!!!!!!.
How on earth do you forget to fit one of those I ask!!!!!!!!!!!!!!!!!!!!!!!!!
Can anybody beat that ?

[rthonpm]

Re: Worst Remanufactured cartridge ever

That's why it was available for such a good price! The customer forgot to read the fine print*...








*drum sold separately

[Hansoon]

Re: Worst Remanufactured cartridge ever

Chinese / East-Asian Slave Laborers at their best.

Hans

[Akitu]

Re: Worst Remanufactured cartridge ever

Chinese / East-Asian Slave Laborers at their best.

Hans

Folget dlum. Vely bad.

[Lagonda]

Re: Worst Remanufactured cartridge ever

Too many complaints about dlum qality, solve ploblem,omit dlum!

[KenB]

Re: Worst Remanufactured cartridge ever

Uze olde dlum, stil gud.

[KenB]

Re: Worst Remanufactured cartridge ever

I can't beat that, but...

In the early '90s, I worked a lot on the Canon Fax L700 series, which was basically a laser printer with fax "stuff" on it. (Just like most of 'em, I guess.)

I had a bunch of customers buy aftermarket cartridges, which were supposed to fit the laser printer or the fax models.

There was, however, a small depression in the cartridge shell for the toner sensor, which was in the body of the engine, but only for the fax version.

The first time the door was closed with the "new" cartridge in place, it broke the sensor, and rendered the machine unusable.

Obviously, this was never covered by a service contract. It was about $200 to repair. The part was fairly cheap. but it took a long time to do the job.

I can only imagine the conversations that ensued between the customers and the vendor after that repair bill.

[JimHegs]

Re: Worst Remanufactured cartridge ever

Can anybody beat that ?

Years ago, one of our dispatchers went to McDonald's to grab a cheeseburger and when she got back to the office and started eating she found a perfectly manufactured McDonald's Cheese burger without the meat. Onions, pickles, ketchup and everything else, just no meat.

[mojorolla]

Re: Worst Remanufactured cartridge ever

Years ago, one of our dispatchers went to McDonald's to grab a cheeseburger and when she got back to the office and started eating she found a perfectly manufactured McDonald's Cheese burger without the meat. Onions, pickles, ketchup and everything else, just no meat.

That's the Vegetarian Big Mac

[prntrfxr]

Re: Worst Remanufactured cartridge ever

It can happen sometimes. I worked for another vendor before the one I currently work for. We had a fuser tech. Essencially, a kid out of high school that we trained to work with us. Management didn't want to hire any more techs. Anyway, he would party almost every night (19 yrs old) and come in sometimes wearing the same clothes as the day before. We got one of his fusers back with a missing lamp. It was hilarious to watch the returns manager ask him if he tested each fuser, which he said that he did. "Explain how you could without the lamp?" (BTW...I left that company due to disagreements about what parts should be changed in a fuser.) We don't do cartridges, so I can't speak for them. Humans make mistakes. That's why a lot of jobs have become automated and why larger companies have a QC department to check that each part is in there.

In the company I work for now, the testing is usually done by a different person to QC your work and it gets inspected again before going into a box. When I do remanufacturing of parts, I finish a unit completely before going to break or lunch. Otherwise, you can forget whether you replaced something or not. Especially, when you're looking at 100-150 fusers or in my case paper feed assemblies and transfer belts. The more complicated the part the more checks I do. I hate to put something that has 19 gears, 21 springs, solenoids, clutches, sensors and over an hour of work, just to reallize that I forgot to install a key frame component. The phrase "do it again" is very frustrating. . All of them run together. Some companies test every 10th one. To me, that's just asking for trouble. We have a stripping department, cleaning department, assembly department, testing department, and packing department. So many trained people see the part before it goes out the door errors are rare. Most returns are damaged in shipping or by techs who don't know what they're doing, but errors can still happen.

So if the toner reman company you're talking about is making those kind of mistakes they have procedure issues and are not QC-ing their work, have become a faster, cheaper company, or they're just too small/understaffed. Quality issues are becoming a major problem these days in our industry. The bottom line has become more important than doing a good job. The inexperienced tech issue I mentioned above has increased since the economy went down and managed print became the wave of the future. Many have never seen a printer before or were former IT people. I had a "so-called" tech call me to ask a question on a HP 4250 who asked me, "There are 2 round things that spin when I power up the machine. Is that normal?" "Yes," I replied, "those things are called motors." "Oh, sorry, I didn't know," was his answer. I felt sorry for him. What kind of company throws their techs out with no training? (Don't answer that. I think I know the answer.)

[Akitu]

Re: Worst Remanufactured cartridge ever

I had a "so-called" tech call me to ask a question on a HP 4250 who asked me, "There are 2 round things that spin when I power up the machine. Is that normal?" "Yes," I replied, "those things are called motors." "Oh, sorry, I didn't know," was his answer. I felt sorry for him. What kind of company throws their techs out with no training? (Don't answer that. I think I know the answer.)

I feel the need to answer it, what now?

I was thrown into the field with no prior experience, with another tech who claimed to have not gotten any training. Apparently it's Sharp's mindset that a technician should be in the field for at least 6 months prior to any formal training. In a twisted way it makes sense, if you can stick it out for a heavy learning curve and manage to make it 6 months, picking up what you can along the way, then the training is that much easier and they're also not wasting time training someone who could be gone a month after they complete their training.

Not to say going out without training is bad, but if that's how your company is going to operate then one would think they should be pairing said inexperienced tech with an experienced one to show them some basics.

[groovy]

Re: Worst Remanufactured cartridge ever

Uze olde dlum, stil gud.

MEGA ROTFLLLLLLL

[blackcat4866]

Re: Worst Remanufactured cartridge ever

... What kind of company throws their techs out with no training? (Don't answer that. I think I know the answer.)

... most?

When I was at Ikon I would ask to see a picture of the machine I was going to work on before I left, so I wouldn't accidentally walk past it coming in the door of the customers office. I think that was considered "training".

It sure keeps it interesting (frenetic, challenging, chaotic, ***your word here***).

[KenB]

Re: Worst Remanufactured cartridge ever

... most?

When I was at Ikon I would ask to see a picture of the machine I was going to work on before I left, so I wouldn't accidentally walk past it coming in the door of the customers office. I think that was considered "training".

It sure keeps it interesting (frenetic, challenging, chaotic, ***your word here***).

I once walked into the shop just before a service meeting, and *foolishly* laid my jacket on top of a new model Canon machine which I had never seen before.

Guess who became the local "expert" on that model?

[blackcat4866]

Re: Worst Remanufactured cartridge ever

Guess who became the local "expert" on that model?

Hey! You touched it. That's training. =^..^=