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Re: Time flies when you're having fun.
IMHO, no tech deserves to be berated and attacked like the way I was.
I make it very clear with whom ever I work for, that I will not take verbal abuse from any one be it client, fellow employee or employer.
We arrive in their office to do them a service, not be their verbal punching bag.
I have been at this for 22 years now, and not once after the first year would I put up with it.
When I was service manager for a company it was made very clear what was not acceptable towards my technical staff.
I do not treat any one like that, and don't expect any one else to take it either.
We as service technicians have to take a stand and speak up for our selves, go forth and hold your head high.$hit Happens - Deal with it and move on.....................................sigpic....................................Lock & LoadComment
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Re: Time flies when you're having fun.
Congratulations Shadow, on you extraordinarily terrific management. I've come very close to walking but never made it to the door.
It was a lumber yard, and somebody was giving me the full history of his woes with the copier. At the 1/2 hour mark I started wiping down my tools and putting them in the case. Not rushed, not slow, just normal speed. He was still ranting when I placed the last tool and closed the lid on the case. The machine was still completely apart on the table.
His eyed popped open wide when he figured out that I was making for the door. He sputtered some hasty comment about being needed at the other side of the store and took off at a run.
Since my personal annoyance had gone away, I had no problem with finishing with the machine. It takes a lot of self control to allow the customer to continue to rant without getting flustered. I don't take it personally. A person that reacts that way has the sort of problems that I can't fix.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Time flies when you're having fun.
I walked on a client only once. The guy had bought a business and the copier with it. It was old and a high miler. On my third visit for whatever reason he unloaded on me. I packed up and said to contact my manager. I called my manager and the company owner to explain the abuse I had endured and over what. Next day I went in following an apology from the client.Comment
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I never bangued my head so far. Gave a few punches to the walls (one of the times got a swelled hand for a week) and this is my work cell phone after one of my furies.' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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