"I think it's the rollers"

[aodtech]

This never gets old. You are either talking to the customer finding out more details as to what the problem is or you have started working on the machine and some random customer reinterates what you already know. It doesn't matter what the problem is. Squeaking noise, grinding noise, black lines, black spots, jamming... it's always "the rollers" according to the customer. And then you try your hardest to suppress any retaliation that is going through your head. Bitchslap or a simple "Then you fix it asshole!" I always just humor the customer and say "I'll take a look" and mumble "dumbass" when they are out of earshot. What are some things that the customer says to you that immediately makes your blood boil?

Another one is when they tell me that I am the umpteenth tech to come out and that it's always broken. And...? "Bring us a new one"

[vincent64]

Re: "I think it's the rollers"

The one that seems to bother me most of any, is did you bring my toner, or do you have any toner, if you did not call and order it, I dont have it, and since we deliver it, we tell them, and its on a lable we stick to every box, cartrige, ect, and it more or less says, you run out, its not our prob, you should have called in sooner, and we take up to 24 hours, thats working hours to get it to you, and if you want it sooner, like today, there is a rush charge, and pretty much no exceptions to it.

[Hansoon]

Re: "I think it's the rollers"

What are some things that the customer says to you that immediately makes your blood boil?

When they say: "That small Samsung (Brother, HP whatever crap) we got from Staples is working much more reliable (prints faster, scans better, prints cleaner) than your big MFP". "Did we got a lemon?" Hans

[Kidaver]

Re: "I think it's the rollers"

I guess my pet peeve would be work orders for lines on copies...and the dispatcher does ask if they cleaned the glass when she takes the call...and I usually call and ask if they clean the glass....and they always say they have...and when I drive 45 minutes to go clean glass...yeah I get a bit pissed off and just want to ask them "What did you clean it with? Fucking mud?"

[kingarthur]

Re: "I think it's the rollers"

the one that always makes me "laugh"....why whenever there are any quality problems, does the customer insist it's the toner....the amount of full bottles i've found in the bin, cos the customer has replaced the toner cos they're certain its the toner.....i always ask....if your car starts to go slowly do you automatically fill up with petrol, even if you have a full tank....

[mrwho]

Re: "I think it's the rollers"

Although I can relate to all of the above, I must say that some (unfortunately few) of my customers are surprisingly accurate - for a non-tech - when pinpointing the malfunction. I wish all of my customers were like that.

[Hansoon]

Re: "I think it's the rollers"

....the amount of full bottles i've found in the bin, cos the customer has replaced the toner cos they're certain its the toner.........

Government Office, been there done that. They are too stupid to adjust exposure/density when copying from the zillionst copy of handwritten NCR-Paper. If copies are not readable "It must be the toner". Problem is that the machine is on contract including toner..... Hans

[BLADE]

Re: "I think it's the rollers"

after the repair or service you can say it was the rollers, then everyone is happy

[CopierTechofOmens]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

[igi]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

hi
i saw both briliant movies
a must for copier techs to watch

[HenryT2]

Re: "I think it's the rollers"

"Did you ever see office space?" "No, did you ever see 'Falling down'?"

Well No ......... But I did see a door step AND a horsefly ......

[Kidaver]

Re: "I think it's the rollers"

So it's monday...and school is starting soon....and teachers are back...and their mental capacity is faltering as loading paper, cleaning slit glasses, and a slew of other common sense easy things seem to be a challenge for them....I think I'm gonna home school my child....

[Ollie1981]

Re: "I think it's the rollers"

I try and not get mad with customers who try and tell me what they think the fault is, best policy I've found is smile, nod and tell 'em "I'll check the 'rollers' while I'm servicing the machine and come and talk to you when I've finished with it" thus hopefully avoiding the "limpet" customer who'll stand there and watch, interjecting frequently with their "helpful" suggestions and comments.Many times customer have told me that their little Samsung/Brother printer is better than the MFD because it apparently requires less maintenance despite the fact that the MFD is in constant use by many more people and has clocked up ten times the amount of pages. Again smile and nod and educate if necessary, most customers who moan like this have a chip on their shoulder and it really isn't an argument worth having.Now everyone has the customer that absolutely SLATES the machine, and every single time you turn up the problem is either down to staples/paperclips in the document feeder or finisher entrance, poor loading of paper and/or damage due to people taking their anger out on the machine. Some of them shut the hell up when you produce the offending staple, some of them try to argue that it's still somehow the machine's fault that it's operators are lazy dumbasses. It's not just true of copiers but any appliance/machine at large, they are as good as you make them. Ask any car mechanic and they'll tell you about customers who slate their cars when their engine threw a rod because they didn't bother to check the oil.

[Bantams]

Re: "I think it's the rollers"

When the customer reports that the machine is Dead and you drive for one hour get there and find out that the dumbass hadnt switched the plug socket on or they had Moved the machine slightly and the lead had come out or they had turned the LCD Brightness wheel down thus making the screen blank.

[Dickie]