And Speaking of Thumb Drives.....

[Tonerbomb]

Re: And Speaking of Thumb Drives.....

Obviously - that's why I said Authorized Dealers. Otherwise Paul wouldn't have much need to sell Ricoh manuals unless he was doing some sort of serious Value Add on his VAR business.

(It's Christmas - Paul can be a VAR for a few days instead of... well, he can be a VAR for a few days.) LOL - sorry dude, got nothing against anybody earning a living, just gotta get my digs in - you can be annoying at times...

...and I was serious about Ricoh needing somebody to sort out the mess they've made of FSD. Years ago (before we bought IKON) the information was all there, easily accessible, and had very few SNAFU's in it. Now that somebody decided to "Fix it" with the "Tech Toolbox" some of the machines don't even have the shop manual on their menu page, and almost none of them have links to the Accessory Parts catalogs like they used to - you have to look to see that the 100 sheet finisher is an SRxxx which translates to a Bxxx product code, then dig through a folder full of PDF's. Typical idiot engineer who doesn't have to use his product, and they won't fix it - or unfix it - it's so bad at times some of us would pay a reasonable fee to have it working like it used to.

Well I actually work for an authorized Savin dealer and have for over 25 tears, we have never been offered the auto updates that Ricoh personel get. As for the mess that is FSD your right it's a cluster f*#k. and then they fixed the parts catalog with the 3D explorer yeah right.. As for your digs, well their your digs, as for me paul has done right by me for other brands of equipment.

[mrwho]

Re: And Speaking of Thumb Drives.....

I didn't read all of the previous posts, so excuse me if I'm going to repeat anything:

- Usb Thumb Drive - It's a great idea. The wear and tear wouldn't be a problem for me - If I ever buy one, I would make backup copies as soon as it arrives and then store it on a safe place and use the backups instead. Also, just because you send a 8GB thumb drive doesn't mean you need to fill all of the 8Gb of it. Wouldn't it be easier to let the customer decide what to include? Then just charge what the customer bought (let's say, 5$ for the pen and then the regular price for each included manual).

- FTP Site - Also a great idea. It gives you the hability to create an account to each customer, with different permissions to each one. Furthermore, if some unauthorized access happens, you can check out which account did it (if a regular customer with regular access from the UK suddenly starts accessing it from China, then you can suspect it's that account).

If you need any help setting up your FTP server, feek free to talk to me.

Cheers!

[mrwho]

Re: And Speaking of Thumb Drives.....

I'll get over it and die of something else.

Can I keep your car?

[Shadow1]

Re: And Speaking of Thumb Drives.....

As for your digs, well their your digs, as for me paul has done right by me for other brands of equipment.

I didn't say he wasn't useful, just annoying at times... and I don't think you'd find many who would argue with that, including Paul.

[JustManuals]

Re: And Speaking of Thumb Drives.....

I didn't say he wasn't useful, just annoying at times... and I don't think you'd find many who would argue with that, including Paul.

I guess I know I can be a jerk at times, but I always come back with an apology, or I make up for it. I DO have my moods. And on those posts where it's obvious that the guy has the manual, I post because Google constantly scans this site, and the more links or mentions I have, the less I have to pay them and the higher my free rankings get. Also, Joe user who may have the same problem may not have the manual, but he needs one. But I've limited my postings lately. A lot of posts lately are for 'scanning to email' and connectivity problems which I know less than nothing about except that a good tech's experience will be the only thing that helps. I don't think a manual will be of much use in those situations.

Paul.........and have a Happy and a HEALTHY Christmas and New Year.

[JustManuals]

Re: And Speaking of Thumb Drives.....

Can I keep your car?

You'll have to deal with Karen about that and she's a tough cookie.

[Shadow1]

Re: And Speaking of Thumb Drives.....

A lot of posts lately are for 'scanning to email' and connectivity problems which I know less than nothing about except that a good tech's experience will be the only thing that helps. I don't think a manual will be of much use in those situations.

Well, yes and no. The service manual won't be much help (at least not on a Ricoh) but the Op-Guide (User's Manual) could be. Op-Guides are available from Ricoh-usa.com, so there's not much market for them, unless it's as a Value Add to the Shop Manual so the tech can have everything for a particular machine in one place. They're included on our FSD for that reason.

...And Merry Christmas - now everybody get off the computer an spend time with your family.

[mrwho]

Re: And Speaking of Thumb Drives.....

You'll have to deal with Karen about that and she's a tough cookie.

Does that mean I get to keep your car and your girl?

[blackcat4866]

Re: And Speaking of Thumb Drives.....

Be careful what you ask for. =^..^=