My face when

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  • Dalamar
    Trusted Tech

    100+ Posts
    • Oct 2006
    • 117
    #1

    My face when

    >me at customers office
    >lady says "the copier is leaking toner"
    >me wtf?
    >open front door
    >toner oozing out of waste toner drawer
    >see message that waste toner is full on lcd
    >ask lady if she saw message
    >IT dept said to dump it out and reinstall
    >go find IT guy and bring him to machine
    >explain the auger and rubber seal at the end that expands when full
    >IT guy lol i guess we should be replacing these

    >>MFW

    Notatechie - "I am trying, but I don't know how to go into Service Mode. If I just go in and press *then 2, than 8, then * it does not do anything."
    SCREWTAPE - "Try harder.."


    Tags: None
    • Jules Winfield
      Senior Tech

      500+ Posts
      • Jul 2009
      • 821
      #2
      Re: My face when

      It's probably good that we aren't allowed to punch people in the face whenever the situation warrants it...
      But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

        Comment

        • SargeNZ
          Trusted Tech

          250+ Posts
          • May 2012
          • 263
          #3
          Re: My face when

          I am waiting for the day when I install a waste toner bottle with the plug still in the hole.

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3375
              #4
              Re: My face when

              Originally posted by SargeNZ
              I am waiting for the day when I install a waste toner bottle with the plug still in the hole.
              That would be poor design if you could install the bottle with the plug still there; but you could leave the plug out where you empty/vacuum a full bottle.
              "You can't trust your eyes, if your mind is out of focus" --

                Comment

                • TonerMunkeh
                  Professional Moron

                  2,500+ Posts
                  • Apr 2008
                  • 3865
                  #5
                  Re: My face when

                  Originally posted by SargeNZ
                  I am waiting for the day when I install a waste toner bottle with the plug still in the hole.
                  Had that. SPC821 waste bottle installed with th cardboard plug over the top. Backed up, snapped the waste coil and took out all four PCU's.
                  It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                  Hit it.

                    Comment

                    • ss12
                      Trusted Tech

                      250+ Posts
                      • Jul 2008
                      • 289
                      #6
                      Originally posted by TonerMunkeh
                      Had that. SPC821 waste bottle installed with th cardboard plug over the top. Backed up, snapped the waste coil and took out all four PCU's.
                      Painful!!

                        Comment

                        • Kidaver
                          Ghoulscout

                          500+ Posts
                          • Apr 2011
                          • 912
                          #7
                          Re: My face when

                          I had some nurses in the ER at a hospital who would empty the waste toner bottle on a Taskalfa 4500i...they had used the bottle so much the tabs on the lid broke off and they were able to install the bottle with the lid closed....when the call for smudging on copies came in and I got there and finally figured out that the drum was packed with toner and they had snapped the auger in the drum I was a bit pissed off....
                          "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

                            Comment

                            • fixthecopier
                              ALIEN OVERLORD

                              2,500+ Posts
                              • Apr 2008
                              • 4714
                              #8
                              Re: My face when

                              Customer..."Why is all of that toner waste? I can't believe I have to pay for toner that get thrown away. Why can't it be reused?"

                              Me, having a bad day and trying to think of something clever...."BECAUSE THAT"S JUST STUPID!"



                              I will admit I have said funnier things.
                              The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22997
                                  #9
                                  Re: My face when

                                  Originally posted by fixthecopier
                                  Customer..."Why is all of that toner waste? I can't believe I have to pay for toner that get thrown away. Why can't it be reused?"

                                  Me, having a bad day and trying to think of something clever...."BECAUSE THAT"S JUST STUPID!"



                                  I will admit I have said funnier things.
                                  ... and how were you planning to separate the black from the cyan from the yellow from the magenta from the paper dust? =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • rh112
                                      Technician

                                      50+ Posts
                                      • Dec 2007
                                      • 51
                                      #10
                                      Re: My face when

                                      On Sharp color units always get call saying brown toner leaking no one will admit to trying to empty and putting back in machine.
                                      When customer ask me where the brown toner comes from I just tell them never seen a machine that will do this without someones help.
                                      But if I ever find a use for brown toner I would be interested in buying this machine because it must be a special one that makes brown toner and I am going to make a fortune with it. Only had one customer call and complain saying I was a smart ass thankfully my manager got a laugh out of it to

                                        Comment

                                        • Shadow1
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2008
                                          • 1642
                                          #11
                                          Re: My face when

                                          The only customer I had complain about waste toner (on a color machine anyway) dropped the argument after I showed him how all the pretty layers in the WTB would make a geologist drool, and invited him to pick out the toner particles and sort them back to their appropriate development units by hand.
                                          73 DE W5SSJ

                                            Comment

                                            • prntrfxr
                                              Service Manager

                                              1,000+ Posts
                                              • Apr 2008
                                              • 1627
                                              #12
                                              Re: My face when

                                              Originally posted by Shadow1
                                              The only customer I had complain about waste toner (on a color machine anyway) dropped the argument after I showed him how all the pretty layers in the WTB would make a geologist drool, and invited him to pick out the toner particles and sort them back to their appropriate development units by hand.
                                              aab1 could probably do it.
                                              Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                                                Comment

                                                • SargeNZ
                                                  Trusted Tech

                                                  250+ Posts
                                                  • May 2012
                                                  • 263
                                                  #13
                                                  Re: My face when

                                                  If you have access to some KNO3 (Potassium Nitrate aka Saltpeter aka Nitrate of Potash) - Try mixing some with waste toner in about a 50/50 ratio, then tell me how it burns.

                                                    Comment

                                                    • KenB
                                                      Geek Extraordinaire

                                                      2,500+ Posts
                                                      • Dec 2007
                                                      • 3944
                                                      #14
                                                      Re: My face when

                                                      Originally posted by rh112
                                                      On Sharp color units always get call saying brown toner leaking no one will admit to trying to empty and putting back in machine.
                                                      When customer ask me where the brown toner comes from I just tell them never seen a machine that will do this without someones help.
                                                      But if I ever find a use for brown toner I would be interested in buying this machine because it must be a special one that makes brown toner and I am going to make a fortune with it. Only had one customer call and complain saying I was a smart ass thankfully my manager got a laugh out of it to
                                                      Oddly enough, about 20 or so years ago, Canon had interchangeable developer units, with brown being one of the colors available.

                                                      Yuck.
                                                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                                        Comment

                                                        • nmfaxman
                                                          Service Manager

                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Feb 2008
                                                          • 1702
                                                          #15
                                                          Re: My face when

                                                          I asked an instructor at a color school if it recycled toner.
                                                          It was almost the same look on his face when he realized I was joking.
                                                          Why do they call it common sense?

                                                          If it were common, wouldn't everyone have it?

                                                            Comment

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