I work with imbeciles!!!

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  • Debs1964
    Service Manager

    1,000+ Posts
    • Oct 2010
    • 1687
    #1

    I work with imbeciles!!!

    Now, I'm not claiming to be perfect, not by any stretch of the imagination. But this morning I had to attend a help call, left out by someone else as he couldn't fix it. It was a Ricoh SP4100N printer with an SC876 error (HDD fault). He hadn't even tried booting the printer with the HDD disconnected. Why do people like this still have jobs.
    Then I got asked by another colleague how to print a configuration sheet (I've lost count of how many times I've told him how to do this).
    I regularly get calls asking me how to set up user codes. And most of them haven't a clue how to upgrade firmware.
    Sorry, rant over, I just wonder sometimes why I keep on answering my mobile phone (well, actually, when I see certain names I don't LOL)
    There are 10 types of people in this world, those who understand binary maths and those who don't
    Tags: debs, ignore, walked
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      Re: I work with imbeciles!!!

      ... light is dawning. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Shadow1
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2008
          • 1642
          #3
          Re: I work with imbeciles!!!

          Still beats working FOR imbeciles. At least you can ignore another "tech" (for lack of a better word), but it's much harder to ignore the people who sign your paycheck.
          73 DE W5SSJ

            Comment

            • gwaddle
              Senior Tech

              500+ Posts
              • May 2009
              • 782
              #4
              Re: I work with imbeciles!!!

              Debs, a very wise person recently posted this on FB, Can't remember who. Maybe it works for co-workers too.
              Attached Files
              I know I should be ashamed of myself. Strangely though, I am not.

                Comment

                • Debs1964
                  Service Manager

                  1,000+ Posts
                  • Oct 2010
                  • 1687
                  #5
                  Re: I work with imbeciles!!!

                  Originally posted by gwaddle
                  Debs, a very wise person recently posted this on FB, Can't remember who. Maybe it works for co-workers too.
                  PMSL, I wonder who it was that posted that I'm sure she's the wisest of the wise
                  There are 10 types of people in this world, those who understand binary maths and those who don't

                    Comment

                    • gwaddle
                      Senior Tech

                      500+ Posts
                      • May 2009
                      • 782
                      #6
                      Re: I work with imbeciles!!!

                      Originally posted by Debs1964
                      PMSL, I wonder who it was that posted that I'm sure she's the wisest of the wise
                      I'm sure she borders on being a wizard.
                      I know I should be ashamed of myself. Strangely though, I am not.

                        Comment

                        • Iowatech
                          Not a service manager

                          2,500+ Posts
                          • Dec 2009
                          • 3930
                          #7
                          Re: I work with imbeciles!!!

                          If you take props from dopes in the popcorn gallery for things that are probably not on topic, points for being the first person to use the word "imbeciles" that I've seen since I used to watch "The Three Stooges" many years ago.
                          Still, that stinks. If your phone does email you might try making that your default contact method, and have canned solution responses for the usual suspects. Might not reduce the amount of irritation, but that would hopefully reduce the amount of time you have to deal with it.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22929
                              #8
                              Re: I work with imbeciles!!!

                              I did two things to help reduce the number of these type of phone calls:

                              First, I insist that the caller read their own f***ing manual, and try something before calling me.
                              Second, I assembled a database, so persons willing to search could find a solution themselves.

                              Still there remained individuals unwilling to do either. You can just ignore those. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • Debs1964
                                  Service Manager

                                  1,000+ Posts
                                  • Oct 2010
                                  • 1687
                                  #9
                                  Re: I work with imbeciles!!!

                                  My problem is, I'm just too damned nice. I look at the caller display and know it's going to wind me up, but still I keep answering the calls LOL
                                  I have been known to inform people that, just because I have a good memory for useless information, I shouldn't be used as a shortcut, in fact I think I told them to RTFM
                                  Most of the time I can take it in my stride and help them for the greater good (i.e. keeping customers happy) but every so often it annoys the hell out of me.
                                  And Iowatech, imbecile is a good word that should be used more often
                                  There are 10 types of people in this world, those who understand binary maths and those who don't

                                    Comment

                                    • fixthecopier
                                      ALIEN OVERLORD

                                      2,500+ Posts
                                      • Apr 2008
                                      • 4714
                                      #10
                                      Re: I work with imbeciles!!!

                                      Sadly, a lot of techs are little more than end users who needed a different job. I will never forget a guy we were trying out who was supposed to have been in the business for 12 years. He walked up to me with a page from an HP lj4 with black streaks, and ask me where I thought they came from. A mind is a terrible thing to waste.
                                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22929
                                          #11
                                          Re: I work with imbeciles!!!

                                          Originally posted by Debs1964
                                          My problem is, I'm just too damned nice. ...
                                          You will get to the end of you're rope. We all do eventually.

                                          It's hard to believe, but I used to be nice. =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • Debs1964
                                              Service Manager

                                              1,000+ Posts
                                              • Oct 2010
                                              • 1687
                                              #12
                                              Re: I work with imbeciles!!!

                                              Originally posted by blackcat4866
                                              You will get to the end of you're rope. We all do eventually.

                                              It's hard to believe, but I used to be nice. =^..^=
                                              I've been doing this job for 28 years, how long do I have to wait until I stop being nice LOL

                                              I'm sure you still are nice hunny
                                              There are 10 types of people in this world, those who understand binary maths and those who don't

                                                Comment

                                                • Tonerbomb
                                                  AutoMajical Resolutionist

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Feb 2005
                                                  • 2589
                                                  #13
                                                  Re: I work with imbeciles!!!

                                                  Originally posted by blackcat4866
                                                  You will get to the end of you're rope. We all do eventually.

                                                  It's hard to believe, but I used to be nice. =^..^=
                                                  Me too!!! just ask the techs I supervise....... they still don't understand RTFM, they think it's ok to just call tonerbomb.....
                                                  Mystic Crystal Revelations

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22929
                                                      #14
                                                      Re: I work with imbeciles!!!

                                                      I still remember warning my niece: "You see how the kitty is limping? It means her hip is hurting, and she's in a really bad mood. I would suggest that you give her a lot of space. She doesn't want to play ... "

                                                      A couple of hours later a see a large bandage on the back of her hand, and red teary eyes. "I only wanted to pet her ... " =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • nmfaxman
                                                          Service Manager

                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Feb 2008
                                                          • 1702
                                                          #15
                                                          Re: I work with imbeciles!!!

                                                          I used to work for a dealer where I ended up being "The Shell Answer Man".
                                                          It got to the point where I couldn't get my calls per day done because I was "helping" everyone else, so I started charging those individuals that never helped me.
                                                          A buck an answer, a six pack or a bottle of Jack a week.
                                                          For some reason they stopped bothering me.
                                                          Why do they call it common sense?

                                                          If it were common, wouldn't everyone have it?

                                                            Comment

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