What's the most whack customer description???

[fixthecopier]

This stupid machine won't make a copy. It keeps telling me to put 11x17 paper in and I don't have any.
Yes mam, if you will remove the other papers off of the sensors on the document feeder the machine will stop thinking you have an 11x17 original.

[lkrsardis]

Oh man

This could go on forever.

[Ollie1981]

On a Ricoh 1075 and also a 1022 with the optional LCT

"Paper won't feed from the A3 (DLT) tray, keeps constantly jamming"

...on arrival A3 (DLT) paper loaded into the A4 (LT) tandem tray

"Machine overheating"

..."no sir, that's a fusing unit, it's supposed to get hot"

"Copies coming out blank"

On arrival demonstrate that originals should be fed into the DF with the side to be copied facing up.

Best one ever was at a school that "recycled" paper from unwanted copies....

"Copies coming out with wrong stuff on the reverse side"

[10871087]

Every Mita tech has had this phone conversation at some point in their career


Customer: I need service, my machine only makes one copy at a time.

Tech: Is your "add toner" light on?

Customer: Yes, but it only makes one copy at a time

Tech: That's because your add toner light is on. Remember you had the same exact problem last month when your "add toner" light was on.

Customer: I know, but it only makes one copy at a time

Tech: That's because your "add toner" light is on

Customer: I know it needs toner but it only makes one copy at a time

Tech: It is supposed to do that, until you add toner it will only make one copy at a time.

Customer: Even when I put the original on the glass, it still only makes one copy at a time.

Tech: what part of "add toner" is most difficult for you to understand?

Customer: My machine only makes on copy at a time

Tech: Do you have any toner?

Customer: Yea, but I think my machine is broken, it only makes one copy at a time.

Tech: Argh, OK, I swing by this afternoon and see if I can fix it for you

Customer: Fix What?

Tech: Your copier

Customer: Oh yea, did I tell you it was only making one copy at a time?

[Ozzy]

Tech: what part of "add toner" is most difficult for you to understand?

Classic!

[lkrsardis]

Mita

Every Mita tech has had this phone conversation at some point in their career


Customer: I need service, my machine only makes one copy at a time.

Tech: Is your "add toner" light on?

Customer: Yes, but it only makes one copy at a time

Tech: That's because your add toner light is on. Remember you had the same exact problem last month when your "add toner" light was on.

Customer: I know, but it only makes one copy at a time

Tech: That's because your "add toner" light is on

Customer: I know it needs toner but it only makes one copy at a time

Tech: It is supposed to do that, until you add toner it will only make one copy at a time.

Customer: Even when I put the original on the glass, it still only makes one copy at a time.

Tech: what part of "add toner" is most difficult for you to understand?

Customer: My machine only makes on copy at a time

Tech: Do you have any toner?

Customer: Yea, but I think my machine is broken, it only makes one copy at a time.

Tech: Argh, OK, I swing by this afternoon and see if I can fix it for you

Customer: Fix What?

Tech: Your copier

Customer: Oh yea, did I tell you it was only making one copy at a time?

Oh hell yes, more than once.

[pjdbm]

I would be tempted to hit this customer with a wet newspaper.

[lkrsardis]

one copy

The afore mentioned "ONLY one copy" happens at least once a week to me with the Canon NP6012/7130 machines And these idiot have had the copiers for years!!!

[fixthecopier]

I once got a ticket that said "Can't get toner in" on a Minolta Di 350 and when I got there I found the image unit on the floor and when I opened the door to put it back in I found the toner bottle laying where the IU should be.

[aalex_bom]

the customer was not support and listen to tech.customer is hot - tempered person.if you have this customer type, you would take other person and to guide.

[DadO]

Isn't it great to work whit people? I hope i will become imune to costumers arguments in few years from here like senior techs do . U must be polite and hush in same time. Don't u guys just hate that?

[Jimbo1]

Mathematics

It's almost like a trig problem.

Your ability to get away with telling them they are a dink is inversley proportional to their dinkness.

Does that make sense??

[prntrfxr]

What's the most whack customer description???

how about: "My printer has a double image" when I went out they were recycling the paper and had it turned the wrong way so the printer printed on top of another image.

Oh, and I love the "it wont print" or "my printer's dead" reason. When I ask does it have any lights, do you hear fans, is there an error on the display? I get "just come out and fix it, will ya!" or "I dont know?"

Over the years I've learned to say, if you help me diagnose it a little over the phone I wont charge you for 2 trips, and if I have to make 3 trips because of this I'm charging extra mileage. They change their tune real fast.

[Jimbo1]

Uh huh

Had a call where a machine I didn't work on had an etra image when copying cause the operator put old paper back in upside down.


Takes talent.

[minimerlin]

I had a call from a customer at an airport who insisted that the copier (EP1052) would not work at all...I called them and got them to plug a kettle into the wall socket..it heated. I then attended the premises and when I walked in I turned on the copier switch. Customer..."I did not know it had an on off switch"!! DOOHH!!