I suddenly feel the urge to go and grab a sandwich...
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation! -
Biggest oopsy on a copier
My first day in the field as a young techie working for GESTETNER company. Boss sent me to work on a GESTETNER 2316Z copier ( early 1990s), just ordinary routine monthly service. i did the service well, so I thought. Closed and cleaned covers. ON making test copies, i noticed those black sharp lines on the copies. before service, those lines were not there, and drum had just been replaced 2 months earlier. NOW, your guess is as good as mine. I had SCRATCHED the drum. I felt my body temperature rising and a beat of sweat appeared on my forehead. I called a senior colleague and explained to him what had happened. He took it upon himself to report the matter to the boss. He arrived ,later on with a new replacement drum in under 30mins and we had it replaced, During that 30mins of tension, i re-opened the copier and kept pretending to the customer that i had forgotten a very important service tool to access a particular part of the machine. OF-COURSE I met the cost of the replacement drum through salary deductions,& suspension from working alone on copiers.Comment
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I find it surprising when people send new techs alone and then make them pay for unintentional damage. I must have the best boss in the world - even now, when I accidentally smashed a machine's power supply (I posted about it here in the forum), he never made me pay for anything.' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Well I think he assumed I had been well trained by Gestetner - NAIROBI, where sent me for the training. But surely the "punishment" he gave me i consider it to have been much better than outright dismissal from the company job., Jobs are hard to come by. Well he himself later lost the company job when it was taken over by NASHUATEC.Comment
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My first real day in the field, Dan & I were paired up on the first call, April 1989.
It was a Mita DC-313Z, and a really simple call. Just a fuser rebuild, of course neither of us had done one before. Anybody remember how the fuser bearings would weld themselves to the roller? Years later most manufacturers added the heat collars to keep those surfaces from seizing together. A few techs carried a hack saw, and just hacked off the rear end of the roller (too messy for me, all those aluminum shavings).
So here are the two newbies. We've got the roller/bearing assy at the opposite end of the cube. I've got a good grip on the roller, Dan's prying with two big flat blade screwdrivers, then there it goes ...
... it's like slow motion. The bearing lofts skyward toward the machine and lands on the shelf above the machine, on top of the heat lamp (now technically two heat lamps, one front half, one back half). Dan has a stricken look, and I'm sure I looked the same.
Fortunately, there's a DC-213RE in the showroom that's about to loan out a heat lamp. It was one hell of a first day in the field. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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was emptying toner collection in this house they had white carpet so i layed down a pad to keep any toner frome getting on the carpet finished empting used toner collection turned around to reinstall bottle customers white cat jumped off the steps right in the middle of the toner poof black cat and black carpet lukily customer wasnt mad at me she was upset with the cat because she watched the whole thing happenComment
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nope she said it is fine and called a cleaning company to come clean it up i was so shocked and happy i didnt have to do it lolComment
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The year was 1998, my second service call for the day at Police HQ in the records room, the machine a Xerox 5052.
I did a complete PM on the machine then emptied the waste toner bottle into the little black bag Xerox provided us,
customer came in to tell me that I forget to sing in, I put the little black bag on the table and turn around to sign the book,
the bag collapsed with a gentle whooshing sound and the toner spilled everywhere, fortunately they had a dark color carpet,
it took me an hour and a half to complete the clean up operation. That was my first and last toner spill.Comment
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Today, not my worst I think, but maybe some one here can help bail me out. Ricoh MPC2500 had a service code for the fuser, no big deal. Get there take out fuser remove thermo switches (accidentally drop them twice) remove thermistor wipe it down put it all together, fire it up...Different fuser code related to thermistor connector. Now my age(or hair color) starts to show, go into service mode to clear the service code, go to SP5 go to SP5801( instead of SP5810, aaugh) clear scs (sc=service code in my brain at the time). Re-boot copier I get the same code. (STUPID ME!) go back into SP mode5801 clear engine,DOH. Fire it up again and get the same service code, dissassemble fuser and tighten connector for thermistor, reassemble fire it up, no more service code, but... Re-enter info on birth certificate now color registration is off and I can't get the machine to recalibrate, it says that it can't. It might be my worst now that I have read what I wrote.Comment
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Had one Thursday - another tech called me to help diagnose an MPC4500 that had streaks and trash on copies, and was leaving the transfer belt dirty and trashed the transfer roller. Production systems are my specialty, but I've been around long enough to be useful as a second set of eyeballs on just about anything.
We made some test prints from the printer service mode, and in this case I knew the PCUs were just gone enough to be causing the problem, but not be obviously bad. Typical - dirty charge rollers. We swapped out the drum units, checked the transfer belt and replaced the transfer roller. Test it out... exact same problem - streaky image and void areas.
Ok what did we miss? Has to be in the transfer because its in all colors, right? Nope - transfer is perfect. So is the fuser. So are the developers. So is everything.
After about the 3rd time we broke it down my buddy puts his head down and says, "I feel so stupid."
He was using the "before" test print to make test copies, and I wasn't paying attention because I'd thought he was still making prints, not copies. Goes to show how all of us can have a bone head moment every once in a while - this guy has been fixing copiers for almost 30 years.73 DE W5SSJComment
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