End Users and DIY'ers

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  • Tonerbomb
    AutoMajical Resolutionist

    Site Contributor
    2,500+ Posts
    • Feb 2005
    • 2589

    #1

    End Users and DIY'ers

    Is it just me or does it seem like there are a lot more DIY's and end users posting here for the silver bullet Fix for their machines?????????????????????????????
    Mystic Crystal Revelations
  • NeoMatrix
    Senior Tech.

    2,500+ Posts
    • Nov 2010
    • 3514

    #2
    Re: End Users and DIY'ers

    Originally posted by Tonerbomb
    Is it just me or does it seem like there are a lot more DIY's and end users posting here for the silver bullet Fix for their machines?????????????????????????????
    That's the price of progress TB. Everything becomes cheaper smaller faster, then throw away.
    The new Information Age is here, welcome to the new paradigm. What us older people have in our brains as knowlegde, the new generations of youth have at their iphone finger tips as information. The great knowledge void that the youth of today can't fill, but instead attempt gloss over it with information fact's.

    I speak to my adult children about a life experience while at the same time they search the internet on their iphone to check if the old man is not spinning-a-yarn (trying to pull the wool over their eyes).

    It also comes down to the cost of repairs....
    Inauguration to the "AI cancel-culture" fraternity 1997...
    •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

    Comment

    • Iowatech
      Not a service manager

      2,500+ Posts
      • Dec 2009
      • 3930

      #3
      Re: End Users and DIY'ers

      It kind of looks that way to me as well.
      Still, I sometimes like to give them a chance to show what they know, and then go from there. There's always a chance that a responsible DIY'er has some technical knowledge that would be helpful here.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22997

        #4
        Re: End Users and DIY'ers

        I guess I've gotten better at ignoring them. I don't have the delusion that I can train an enduser to do what I do. As time passes, I doubt that some of the techs I know can absorb that same information. No, that's not right. They're just not interested in learning how to do it.

        The simplest way to distinguish if it's a tech or enduser is to talk to them in the usual technical jargon we use daily. If you get an answer that translates to: "... huh, what?" then you know. =^..^=
        Last edited by blackcat4866; 06-21-2014, 01:35 AM.
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • Tricky
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 2620

          #5
          Re: End Users and DIY'ers

          Originally posted by blackcat4866

          The simplest way to distinguish if it's a tech or enduser is to talk to them in the usual technical jargon we use daily. If you get an answer that translates to: "... huh, what?" then you know. =^..^=

          I accidentally responded to one a while back complaining about lines on a Canon irc3380.
          I asked if the lines move when you enlarge the copy, this seemed to totaly confuse the poster.

          Comment

          • jmaister
            certified scrub

            Site Contributor
            500+ Posts
            • Aug 2010
            • 755

            #6
            Re: End Users and DIY'ers

            Originally posted by blackcat4866
            I guess I've gotten better at ignoring them. I don't have the delusion that I can train an enduser to do what I do. As time passes, I doubt that some of the techs I know can absorb that same information. No, that's not right. They're just not interested in learning how to do it.

            The simplest way to distinguish if it's a tech or enduser is to talk to them in the usual technical jargon we use daily. If you get an answer that translates to: "... huh, what?" then you know. =^..^=
            or

            if there's that "pause" after the tech jargon.
            Idling colour developers are not healthy developers.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37345

              #7
              Re: End Users and DIY'ers

              I have agree with what is being said. I have noticed a lot of newbies that don't even under stand the concept of tech forums. They post their questions to the Newbie Check In instead of the proper manufacturers forum, like they think that everyone looks at the Newbie Check In posts. They also seem to like to hijack an old post instead of starting a new one if reading the old post doesn't provide the answer they want. And then there are those wanting manuals or formware, sometimes on their first couple of posts.

              Comment

              • sdrawkcab
                Confused & Bewildered

                250+ Posts
                • Jun 2009
                • 317

                #8
                Re: End Users and DIY'ers

                ahhhhh End Users and DIYers.


                Sorry I meant AAAAAAAARRRRRRRRRRRRGGGGGGGGGGHHHHHHHHHH
                Some days, it's just not worth chewing through the restraints

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997

                  #9
                  Re: End Users and DIY'ers

                  Maybe I've just been thinking about Copytechnet all wrong over the years. I try to learn the diagnostic tools and tricks from the best techs, so I can use them myself to fix machines. I certainly wouldn't expect any member here to place my hand on a broken part then tell me how to change it. I like to think that I can still do this job without a lot of hand holding.

                  If they're interested, maybe I can teach a few tricks myself ... but only to someone willing to learn. And I don't have any silver bullets. You'll have to do the final the diagnosis yourself. =^..^=
                  Last edited by blackcat4866; 06-22-2014, 03:27 PM.
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • Iowatech
                    Not a service manager

                    2,500+ Posts
                    • Dec 2009
                    • 3930

                    #10
                    Re: End Users and DIY'ers

                    It might be better to start interacting with new people who don't appear to understand what they are talking about with user based info and have them show us what they know?
                    I don't know about you, but I've seen a number of people who have displayed an amount of electrical mechanical aptitude that makes me hope that they don't get even a little technical information...

                    Comment

                    • NeoMatrix
                      Senior Tech.

                      2,500+ Posts
                      • Nov 2010
                      • 3514

                      #11
                      Re: End Users and DIY'ers

                      Well we could always look at it from a different point of view ...

                      Think of all the "ever-known copier machine faults an error conditions" as being part of a giant Town sewage plant.
                      Out of the town sewage plant leads a maze and confusing network of dark sewage pipes to all places in town.
                      At the end(which is the begining ) of each sewer pipe we'll call the solution as to the cause of the problem,
                      or "the light at the end of the tunnel."

                      People post a machine fault on CTN an every one knows straight away they're in the sewer (sh!t),
                      and basically looking for a short cut out of their predicument. They shudder at the thought of having to walk down
                      the many streetwise pathways of knowlegde just to solve their current machine fault.
                      The tech/end user doesn't like walking the normal street path of knowledge because it takes too long,an they
                      risk running into to the usual stop signs,red lights and crowded malls, with their angry bosses and work associates.
                      Instead the tech/end user looks for someone on CTN to give them the sewer pipe entry point that cuts under
                      all the normal streets in the hope that it will give them a short cut out of their current "knowledge void".

                      Most techs/end users who post machine faults on CTN just want someone knows where the sewer pipe they're in comes out.
                      In other words they want an "experienced sewer worker" to tell them that if they go down this/that sewer pipe
                      they will come out into the light and find the direct cause of their sh!tty problem.Which in most cases, was caused by an @sshole...

                      In the final analogy of the technical world it brings us to the fact that we are all just "experienced sewer pipe cleaners" ,who after years of
                      going down each sewer pipe,are final qualified to become " theathre instructors/directors" at the Towns technical sewer plant.

                      To put it simply,here on the CTN forum,we just instruct people to "go down that dark sewer/tunnel over there an it
                      should come out in the light at the cause of all your crap."...

                      Don't ya just luv simplified analogies...?


                      Apology if it appears over simplified....
                      Inauguration to the "AI cancel-culture" fraternity 1997...
                      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22997

                        #12
                        Re: End Users and DIY'ers

                        Originally posted by NeoMatrix
                        ... Don't ya just luv simplified analogies...?


                        Apology if it appears over simplified....
                        oversimplified? I don't think so. =^..^=
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

                        Comment

                        • ZOOTECH
                          Senior member of CRS

                          Site Contributor
                          2,500+ Posts
                          • Jul 2007
                          • 3375

                          #13
                          Re: End Users and DIY'ers

                          Originally posted by NeoMatrix
                          Well we could always look at it from a different point of view ...

                          Think of all the "ever-known copier machine faults an error conditions" as being part of a giant Town sewage plant.
                          Out of the town sewage plant leads a maze and confusing network of dark sewage pipes to all places in town.
                          At the end(which is the begining ) of each sewer pipe we'll call the solution as to the cause of the problem,
                          or "the light at the end of the tunnel."

                          People post a machine fault on CTN an every one knows straight away they're in the sewer (sh!t),
                          and basically looking for a short cut out of their predicument. They shudder at the thought of having to walk down
                          the many streetwise pathways of knowlegde just to solve their current machine fault.
                          The tech/end user doesn't like walking the normal street path of knowledge because it takes too long,an they
                          risk running into to the usual stop signs,red lights and crowded malls, with their angry bosses and work associates.
                          Instead the tech/end user looks for someone on CTN to give them the sewer pipe entry point that cuts under
                          all the normal streets in the hope that it will give them a short cut out of their current "knowledge void".

                          Most techs/end users who post machine faults on CTN just want someone knows where the sewer pipe they're in comes out.
                          In other words they want an "experienced sewer worker" to tell them that if they go down this/that sewer pipe
                          they will come out into the light and find the direct cause of their sh!tty problem.Which in most cases, was caused by an @sshole...

                          In the final analogy of the technical world it brings us to the fact that we are all just "experienced sewer pipe cleaners" ,who after years of
                          going down each sewer pipe,are final qualified to become " theathre instructors/directors" at the Towns technical sewer plant.

                          To put it simply,here on the CTN forum,we just instruct people to "go down that dark sewer/tunnel over there an it
                          should come out in the light at the cause of all your crap."...

                          Don't ya just luv simplified analogies...?


                          Apology if it appears over simplified....
                          Holly crap Neo, what drugs are you on? I may want to get some of it.
                          "You can't trust your eyes, if your mind is out of focus" --

                          Comment

                          • NeoMatrix
                            Senior Tech.

                            2,500+ Posts
                            • Nov 2010
                            • 3514

                            #14
                            Re: End Users and DIY'ers

                            Ha ha ha.... Ok not simple enough....

                            I mean : most people post on CTN because they're in the sh!t, and they prefer it that someone else help them out of it. Which is all good an well as long as they show that they have attempt to make an effort first....

                            Is that simple enough....

                            Darn, where's that weed, it was here a minute ago...
                            Inauguration to the "AI cancel-culture" fraternity 1997...
                            •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                            Comment

                            • emujo
                              Field Supervisor

                              2,500+ Posts
                              • Jun 2009
                              • 3009

                              #15
                              Re: End Users and DIY'ers

                              I had one in the KM forum...C360, he made it clear he was an end user, but saw something on You-Tube and thought he could do the repairs himself. I helped him out as best I could, but, of course, he wanted firmware, and how to install it. So now I have 3 categories;
                              1. Trained tech
                              2. End user
                              3. You tube trained tech

                              Emujo
                              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                              Comment

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