I tried to kill the call as soon as I got it. It was for an HP DJ1055. It is an hour and a half away. I called the customer and was told that there had been at least 3 other techs working on it. He said there were boxes of parts. The machine is under a third party contract, so they want it fixed.
The machine is at a Corp of Engineers site on the coast, so I had to wade through sea water to get to the building. The machine boots to the 0B0006 code, which tells me the ribbon had been disconnected at some point. I now have to put on my detective hat and figure out what 3 other "techs" did before me.
The clues are...
A shiny new belt on the plotter
An electronics module for a 1050 [wrong plotter]
An electronics module for a 1055, looks used
I assume the following...
First tech changed the belt and blew the fuse, but was clueless.
Next guy assumes he has a bad electronics module, doesn't know the difference between the 2 models, orders wrong module.
Tech #3 gets the correct module, instals it, and instantly blows fuse, gives up.
Based on clue #1, I assume the first guy dicked up the ribbon cable. I take apart enough to get to the carriage, and find 1 of the 3 ribbons not plugged in.
Now I need a fuse. The tiny 10/125 fuse HP uses cannot be found. It is only half an inch long. I have tried everywhere. I bought some regular fuses and kind of remember having this same issue years ago. I think I made the larger fuse work, but would feel better with the correct part. Does anybody have a source for these?
Also on the subject of going behind another tech, I was having a hell of a time trying to program a shredder with tech support help, until I noticed that the previous tech had put the control panel on backwards, and all of the icons were on the wrong side.
Nothing sharpens your skills like working behind another tech.
The machine is at a Corp of Engineers site on the coast, so I had to wade through sea water to get to the building. The machine boots to the 0B0006 code, which tells me the ribbon had been disconnected at some point. I now have to put on my detective hat and figure out what 3 other "techs" did before me.
The clues are...
A shiny new belt on the plotter
An electronics module for a 1050 [wrong plotter]
An electronics module for a 1055, looks used
I assume the following...
First tech changed the belt and blew the fuse, but was clueless.
Next guy assumes he has a bad electronics module, doesn't know the difference between the 2 models, orders wrong module.
Tech #3 gets the correct module, instals it, and instantly blows fuse, gives up.
Based on clue #1, I assume the first guy dicked up the ribbon cable. I take apart enough to get to the carriage, and find 1 of the 3 ribbons not plugged in.
Now I need a fuse. The tiny 10/125 fuse HP uses cannot be found. It is only half an inch long. I have tried everywhere. I bought some regular fuses and kind of remember having this same issue years ago. I think I made the larger fuse work, but would feel better with the correct part. Does anybody have a source for these?
Also on the subject of going behind another tech, I was having a hell of a time trying to program a shredder with tech support help, until I noticed that the previous tech had put the control panel on backwards, and all of the icons were on the wrong side.
Nothing sharpens your skills like working behind another tech.
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