Why can't I print? <<<confusion>>>

[blackcat4866]

So I had a simple task, to upgrade the firmware on a bizhub C3110. As I'm trying to enter service mode the machine jumps back out and prints a page. I try again ... and again ... and again. Each time my enduser conveniently prints another page pulling me out of service mode.

I know better than to get angry, so I just remove the network and fax cables and hand them to my enduser. I don't think he understands the import of that because a few minutes later he says: " I can't print." I smile at him. He repeats: " I can't print." I point to the cables in his hand, then proceed to load firmware. A few minutes later a co-worker explains to him why holding the cables explains why he can't print. I see the lightbulb appear over his head.

He tries to hand the cables back to me. I smile sadly and shake my head no, then continue to follow the firmware upgrade.

This task should have taken me 9 minutes. I walked away an hour later. =^..^=

[JSC]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

Yes, been there so menu times, I always unplug the network cable when working on machines. I have only had to go back to a customers once for forgettingto plug it back in.......well maybe more than once

[fixthecopier]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

When they come out of the office and say "Oh, I'm sorry, I just sent a print job, will that mess you up?" I like to reply, "No, it's OKAAAAAAAWWWW it hurts!" while making a face that looks like I am being electrocuted.

[igi]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

the machine, stripped to pieces
customer asked I send a print job.
where is it now?

[fixthecopier]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

Do they have drivers for it on their laptop??

I don't know.

[igi]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

Do they have drivers for it on their laptop??

I don't know.

yes they got
the teachers driving the laptops

[slimslob]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

Do they have drivers for it on their laptop??

I don't know.

Are they using a network connection or are they plugging in to the USB port? I know that on Ricoh MFPs the USB port can be disabled in Service Program settings.

[fixthecopier]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

Are they using a network connection or are they plugging in to the USB port? I know that on Ricoh MFPs the USB port can be disabled in Service Program settings.

It is one of those piece of shit Bizhub 42's. They told me some can, and some can't, that is why I ask about drivers. They said the thumb drive port has never worked, so with so many different variables like the format of the drive or file type, I decided to test the show room machine, then go back with a good example to show them it works....still can't get the damn showroom machine to print from it.

[blackcat4866]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

It is one of those piece of shit Bizhub 42's. They told me some can, and some can't, that is why I ask about drivers. They said the thumb drive port has never worked, so with so many different variables like the format of the drive or file type, I decided to test the show room machine, then go back with a good example to show them it works....still can't get the damn showroom machine to print from it.

On the close relative bizhub 423, you have to enable the print from USB, scan to USB, in administrator settings before they will appear in the menu. I would assume that it's similar. =^..^=

[CompyTech]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

Had one recently. Cant fax... Doesn't even have a phone line in the entire building. Rofl!

Sent from my Nexus 7 using Tapatalk

[CompyTech]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

It is one of those piece of shit Bizhub 42's. They told me some can, and some can't, that is why I ask about drivers. They said the thumb drive port has never worked, so with so many different variables like the format of the drive or file type, I decided to test the show room machine, then go back with a good example to show them it works....still can't get the damn showroom machine to print from it.

Had one like that in a school on a taskalpha 8000i. A teacher told the copy clerk that her thumb drive didn't work. Of course she wasn't around to interro.. I mean interview, because my two thumb drives worked fine. When I finally found out what kind of thumb drive it was, I laughed, and sure enough it didn't work. It was some old no name 128mb stick. Probably wasn't even formatted right.

Sent from my Nexus 7 using Tapatalk

[fixthecopier]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

On the close relative bizhub 423, you have to enable the print from USB, scan to USB, in administrator settings before they will appear in the menu. I would assume that it's similar. =^..^=

I printed the instructions for them, assuming that was the issue with the thumb drive port, and knowing my shop, they didn't set ours up either.


Kind of off the subject, but I was amused. The machine is at a Christian school and I have been there several times. Usually a few ladies in the office, very nice people. When I walked in, there was a man sitting at a desk a few feet away from the copier on a laptop. If I were to make an assumption about where he was born, it would be India, based on his appearance and deep accent. When the customer mentioned that she was getting an extra blank sheet on some print jobs, I said it was most likely the server spooling, if it didn't happen on copy jobs. He spoke up and verified what I said. She mentioned a couple of other print related issues and the man and I both gave the same responses to each, him kind of verifying my answers. When I left, I thought to myself, when these guys get tech support from India they don't fuck around. I wonder how much it cost to fly him in.

[blackcat4866]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

The original call was for not Rx fax. After some investigation I discovered that they did not know the true phone number coming into this fax. Coincidentally there was a fax at the end of the number they told me. Of the many un-answerable questions they asked, "Who was getting our faxes?", "Why that phone number? It certainly isn't our number.", "There is another fax on the line?" Me: "How would I know?"

After dialing the number several times from my cell, they began to believe me about the phone number. And it was very hard to blame the fax, since it wasn't even on the line. My analog handset was.

Once the correct number was dialed we discovered that there were three faxes attempting to RX all on the same phone line, all set to two rings. When one of the faxes did answer, it was immediately interrupted by another fax or two. It works a lot better with only one fax on the line. True genius at work here.

=^..^=

[ivovb]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

Updating firmware on C224e. Finally restarting. There is still shark tails on display. User comes and start pumping Start key... I said it is not possible to speed up boot up process this way but in vain. Nice.

[blackcat4866]

Re: Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

Updating firmware on C224e. Finally restarting. There is still shark tails on display. User comes and start pumping Start key... I said it is not possible to speed up boot up process this way but in vain. Nice.

This sort of reminds me of those PC users that click a command 50 or 60 times, while the PC if processing slowly, so it runs even more slowly. After a very long time the screen starts filling up with windows. "Why does it do that!!!" =^..^=