Tips/resources for a new tech?

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  • rtrnr
    Junior Member
    • Jan 2017
    • 5
    #1

    Tips/resources for a new tech?

    I am a new member as well as a new technician. I got lucky and got hired to train at a local small repair place. I have been training for a few weeks, and took my first solo calls this week. I fixed some machines that had some common problems.

    I fucked up my first machine today. I was installing a first in a Kyocera 1135 and pinched a wire. The thing popped a Jam20 code even after I cleared the jam. The boss was not thrilled but said it happens to everyone at some point.

    Any general help for newbs would be appreciated, especially about how to handle and avoid technician error.
    Tags: None
    • Aneurysm
      Administrator

      1,000+ Posts
      • Jan 2005
      • 1033
      #2
      Welcome to the site.
      "Remain calm. All is well." -Chip Diller, Nov 1963

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997
          #3
          Re: Tips/resources for a new tech?

          Recommendation #1: Don't do stupid stuff (like I do).

          Congratulations on getting into copier repair. You're in the steepest part of the learning curve right now.
          To you that means everything gets easier from here.

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • rtrnr
              Junior Member
              • Jan 2017
              • 5
              #4
              Re: Tips/resources for a new tech?

              Thanks. I got lucky and had an in with the owner. I love the work (when I fix something). Successfully diagnosing and replacing a fuser today was more fun than work. Still beating myself up about the other fuser I ruined though.

              The other techs directed me here, and most google searches for error codes lead here. Great resource.

                Comment

                • Santander
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • May 2009
                  • 768
                  #5
                  Re: Tips/resources for a new tech?

                  Welcome Aboard! Don't beat yourself up to much for missing a fuser problem, as Blackcat said don't do stupid stuff as I do and it holds true. No matter how long we have being doing this job we all do "stupid stuff". Case in in point, a few weeks ago installing a new drum during a PM, missed the drum guides and scratched the new drum, while 100 miles from the office. Simple error, but more importantly is learning from the mistake.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 37243
                      #6
                      Re: Tips/resources for a new tech?

                      Glad to have you join us.

                      Login daily and check the forum for the makes you dealership sells and services. Also check connectivity if your customers are using any type of scanning.

                        Comment

                        • rtrnr
                          Junior Member
                          • Jan 2017
                          • 5
                          #7
                          Re: Tips/resources for a new tech?

                          Originally posted by slimslob
                          Glad to have you join us.

                          Login daily and check the forum for the makes you dealership sells and services. Also check connectivity if your customers are using any type of scanning.
                          We sell Kyocera, but service every brand, which has been the biggest challenge. Would be much easier if it was just one or two brands.

                            Comment

                            • bob marley
                              Service Manager

                              1,000+ Posts
                              • Jan 2012
                              • 1339
                              #8
                              Re: Tips/resources for a new tech?

                              Welcome
                              Live for yourself and you will live in vain. Live for others, and you will live again

                                Comment

                                • apump
                                  Trusted Tech

                                  100+ Posts
                                  • Mar 2009
                                  • 160
                                  #9
                                  Re: Tips/resources for a new tech?

                                  Everyone boo boos at some point. you will do that numerous times its just part of it. I have 24 years in this and still sometimes slip up. worst part is when things are going good and you decide to go ahead with a pm because you don't want to come back and you break something and the copier is down till you get the part. that's a killer. I would bet that has happened to every tech at some point.

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