Thanks for the Welcome and resources you provide !

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  • marks
    Junior Member
    • May 2017
    • 3
    #1

    Thanks for the Welcome and resources you provide !

    I am looking for answers about Anti- Conterfeiting and Document Protection capabilities for the Taskalfa 3501i , A customer is having issues with
    Scanning and sending copies of certain checks and other documents. When Scanned the machine the machine displays a message to turn off machine and turn back on without sending the scanned pages to folder. any suggestions or answers would be helpful

    Mark
    Tags: anti-counterfeiting, document protection
    • Aneurysm
      Administrator

      1,000+ Posts
      • Jan 2005
      • 1064
      #2
      Hi marks, welcome to Copytechnet.com!
      "Remain calm. All is well." -Chip Diller, Nov 1963

        Comment

        • bob marley
          Service Manager

          1,000+ Posts
          • Jan 2012
          • 1339
          #3
          Re: Thanks for the Welcome and resources you provide !

          Welcome
          Live for yourself and you will live in vain. Live for others, and you will live again

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37289
              #4
              Re: Thanks for the Welcome and resources you provide !

              Post your question in the correct technical forum.

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                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997
                  #5
                  Re: Thanks for the Welcome and resources you provide !

                  Yes. More and more financial documents are recognized and are blocked. They cannot be copied or scanned. Sometimes it helps to cover up the holographic element on the check, sometimes it doesn't help.

                  And Welcome! =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Santander
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • May 2009
                      • 768
                      #6
                      Re: Thanks for the Welcome and resources you provide !

                      Welcome Aboard Marks! Blackcat's suggestion on covering up the Halogram on the check will help in some cases, but we have also found that the micro-printing in the border areas and imbeded threads will also affect the newer models as they have the software recognition firmware already in them to recognize these. I read somewhere, unverified, that some checks have an invisible background image that the new copiers can recognize and prevent them from either copying or scanning.

                        Comment

                        • Metrofuser
                          Technician
                          • Sep 2017
                          • 22
                          #7
                          Re: Thanks for the Welcome and resources you provide !

                          Welcome Mark!!!!



                          Will at Metrofuser.com
                          • HP Remanufactured Printers
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                          908-245-2100 New Jersey & California

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