Worked on Savin stuff about 9-10 years ago, haven't done much copier stuff with any regularity lately, but in a bad predicament.
Our copier company sold us ("us" meaning my company, before I worked here) 3 machines, through a leasing agent, with the maintenance contract and all consumables for 5 years bundled in the lease...and then disappeared. I inherited this equipment and situation when I took this IT Management job.
I'm trying to make the best of a bad situation. We've technically already "paid for" all our toner, consumables, and etc... for 5 years, but we will never receive them. Now I'm forced to be budget conscious until these machines are at end of service life and we can warrant getting new ones. Whether we buy, or trade in on a new lease, etc...
Found this forum to be helpful, and hopefully I'll have something to contribute, but mainly I'm just an IT guy trying to keep 3 NEC/KM machines working the best they can until our lease nears it's end in 2-2.5 years or so.
I've got another copier company local that I'll gladly call when the problem is over my head, but I hope to be able to resolve most consumable based issues without the added labor expense. Buying consumables/parts from them is usually above MSRP/Retail pricing plus the labor. A maintenance contract with them ($0.01/black, $0.08/color) is just simply out of our budget right now.
So far this forum has been a wealth of knowledge when researching the few issues I've had with our units. We've got an NEC IT3640D and 2x NEC IT35C5 (aka KM bizhub C353). The 2x IT35C5s are about 2 years old, and the IT3640D is only 6 months old.
Thanks for such a great forum with lots of good info on it.
Our copier company sold us ("us" meaning my company, before I worked here) 3 machines, through a leasing agent, with the maintenance contract and all consumables for 5 years bundled in the lease...and then disappeared. I inherited this equipment and situation when I took this IT Management job.
I'm trying to make the best of a bad situation. We've technically already "paid for" all our toner, consumables, and etc... for 5 years, but we will never receive them. Now I'm forced to be budget conscious until these machines are at end of service life and we can warrant getting new ones. Whether we buy, or trade in on a new lease, etc...
Found this forum to be helpful, and hopefully I'll have something to contribute, but mainly I'm just an IT guy trying to keep 3 NEC/KM machines working the best they can until our lease nears it's end in 2-2.5 years or so.
I've got another copier company local that I'll gladly call when the problem is over my head, but I hope to be able to resolve most consumable based issues without the added labor expense. Buying consumables/parts from them is usually above MSRP/Retail pricing plus the labor. A maintenance contract with them ($0.01/black, $0.08/color) is just simply out of our budget right now.
So far this forum has been a wealth of knowledge when researching the few issues I've had with our units. We've got an NEC IT3640D and 2x NEC IT35C5 (aka KM bizhub C353). The 2x IT35C5s are about 2 years old, and the IT3640D is only 6 months old.
Thanks for such a great forum with lots of good info on it.
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