Hi all new to copytechnet . Been in the industry for over 23 years . Started in technical sold Xerox's for 12 years now managing an IT company that sells services Kyocera,Toshiiba,Panasonic,Samsung copiers along with HP printers 
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Welcome aboard. -
Welcome!If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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