30 years in the business, but new to this site - looks interesting.
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Welcome! Has the snow melted there yet? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.
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