Private Message/Notifications Issue

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  • CoreyAbels
    Technician

    Site Contributor
    50+ Posts
    • Dec 2014
    • 84

    #1

    Private Message/Notifications Issue

    I'm not sure where to post this issue, I have tried the Contact Us section of the website and I have not received a response.

    I cannot send private messages due to the system thinking that I have 65k messages stored in my account. I do NOT have ANY messages stored anywhere. Is there someone who can assist with this issue?

    If this is not the appropriate avenue, can someone direct me to a person, or web admin to fix the problem?

    Thank you!
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7929

    #2
    Re: Private Message/Notifications Issue

    Good news is you're not the only one.
    Bad news is afaik this is forum glitch...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • CoreyAbels
      Technician

      Site Contributor
      50+ Posts
      • Dec 2014
      • 84

      #3
      Re: Private Message/Notifications Issue

      Originally posted by tsbservice
      Good news is you're not the only one.
      Bad news is afaik this is forum glitch...
      Fair enough, I did read through a previous post in this section referring to the same problem AFTER posting my question... LOL

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22960

        #4
        Re: Private Message/Notifications Issue

        You did exactly the right thing. Posting here will get the attention of Aneurysm. I'm sure that it will be straightened out shortly. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • CoreyAbels
          Technician

          Site Contributor
          50+ Posts
          • Dec 2014
          • 84

          #5
          Re: Private Message/Notifications Issue

          Much appreciated!

          Sent from my Pixel 7 using Tapatalk

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 36970

            #6
            Re: Private Message/Notifications Issue

            While you are waiting for the administrator to login, what do you see when you click on Private Messages? In Inbox do you see any messages listed? If you do there should be a check box at the top right. If you do, click it to place a check mark in it which will select everything in the Inbox. You should then have an option at the bottom for Selected Messages and then select Delete as the action you want to do with the selected messages then click Proceed. Do the same thing for Sent Massages. Once you are able to clear one of the folders, Folder Control for that folder only might show that you messages in some other folder and then an option to (Empty Folder)? If so, click it and see if the problem is cleared.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22960

              #7
              Re: Private Message/Notifications Issue

              There's something magical about the number 65,535. It's the binary number "1111111111111111".

              It's come up before, when I had an issue with a copy count collecting software. Each time I initiated the program to collect copy counts it generated 65,535 corrupt print jobs for each printer. Our IT department was somewhat unhappy with me.

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 36970

                #8
                Re: Private Message/Notifications Issue

                Originally posted by blackcat4866
                There's something magical about the number 65,535. It's the binary number "1111111111111111".

                It's come up before, when I had an issue with a copy count collecting software. Each time I initiated the program to collect copy counts it generated 65,535 corrupt print jobs for each printer. Our IT department was somewhat unhappy with me.

                =^..^=
                I am familiar with 65,535. 65,535 is 216-1 and is often used in unsigned binary for -1. Back when we occasionally had to manually enter HDD parameters on PCs. It was what had to be entered for the landing zone when the actual track was -1.

                I have also seen it as a register over flow indication such as with Ricoh color models on the toner level memory with a bad RFID chip or board
                Last edited by slimslob; 11-16-2022, 08:18 PM. Reason: Added last line

                Comment

                • CoreyAbels
                  Technician

                  Site Contributor
                  50+ Posts
                  • Dec 2014
                  • 84

                  #9
                  Re: Private Message/Notifications Issue

                  Originally posted by slimslob
                  While you are waiting for the administrator to login, what do you see when you click on Private Messages? In Inbox do you see any messages listed? If you do there should be a check box at the top right. If you do, click it to place a check mark in it which will select everything in the Inbox. You should then have an option at the bottom for Selected Messages and then select Delete as the action you want to do with the selected messages then click Proceed. Do the same thing for Sent Massages. Once you are able to clear one of the folders, Folder Control for that folder only might show that you messages in some other folder and then an option to (Empty Folder)? If so, click it and see if the problem is cleared.
                  Thank you for the response

                  I've attached a couple of screenshots for reference. Thanks guys!
                  Attached Files

                  Comment

                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 36970

                    #10
                    Re: Private Message/Notifications Issue

                    Originally posted by CoreyAbels
                    Thank you for the response

                    I've attached a couple of screenshots for reference. Thanks guys!
                    On the second screen shot have toy tried clicking where it says (Empty Folder)

                    -------------------------------------------------------^

                    Comment

                    • CoreyAbels
                      Technician

                      Site Contributor
                      50+ Posts
                      • Dec 2014
                      • 84

                      #11
                      Re: Private Message/Notifications Issue

                      Originally posted by slimslob
                      On the second screen shot have toy tried clicking where it says (Empty Folder)

                      -------------------------------------------------------^
                      LOL, multiple times my friend, multiple times.

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 36970

                        #12
                        Re: Private Message/Notifications Issue

                        Then you are just going to have to wait until aneurysm show up.

                        Comment

                        • CoreyAbels
                          Technician

                          Site Contributor
                          50+ Posts
                          • Dec 2014
                          • 84

                          #13
                          Re: Private Message/Notifications Issue

                          Originally posted by slimslob
                          Then you are just going to have to wait until aneurysm show up.
                          No worries!

                          Sent from my Pixel 7 using Tapatalk

                          Comment

                          • B0265
                            Senior Tech

                            500+ Posts
                            • Jan 2007
                            • 718

                            #14
                            Re: Private Message/Notifications Issue

                            Originally posted by CoreyAbels
                            LOL, multiple times my friend, multiple times.
                            I have the same problem, did yours get solved?

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7929

                              #15
                              Re: Private Message/Notifications Issue

                              Originally posted by B0265
                              I have the same problem, did yours get solved?
                              Probably not because I've just received this message when trying to PM him:

                              CoreyAbels has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

                              So probably you're stuck with broken account in this matter. I wish can assist you in some way by sending on behalf of yourself or something else
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

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