Dedicated Samsung section

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  • arnh79
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Apr 2010
    • 467
    #1

    Dedicated Samsung section

    I've noticed that a lot of posts in the "Other" section are for Samsung. Just wondering if it would be a good idea to start a dedicated Samsung section?
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?
    Tags: b/w, dedicated, good, mfp, parts, samsung, section, start
    • excanonguy
      Trusted Tech

      100+ Posts
      • Jun 2008
      • 173
      #2
      Re: Dedicated Samsung section

      Yes I definitely agree!

        Comment

        • Aneurysm
          Administrator

          1,000+ Posts
          • Jan 2005
          • 1030
          #3
          Originally posted by arnh79:230048
          I've noticed that a lot of posts in the "Other" section are for Samsung. Just wondering if it would be a good idea to start a dedicated Samsung section?
          We will take a look at it.
          "Remain calm. All is well." -Chip Diller, Nov 1963

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            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              Re: Dedicated Samsung section

              they seem to have a lot of issues and I do not see Samsung going away anytime soon. They are putting a lot of effort in R&D to become a major player in the MFP industry.
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • Aries_1
                  Technician
                  • Feb 2009
                  • 42
                  #5
                  Re: Dedicated Samsung section

                  I think a dedicated Samsung section would be a good idea

                    Comment

                    • arnh79
                      Trusted Tech

                      Site Contributor
                      VIP Subscriber
                      250+ Posts
                      • Apr 2010
                      • 467
                      #6
                      Re: Dedicated Samsung section

                      Originally posted by charm5496
                      they seem to have a lot of issues and I do not see Samsung going away anytime soon. They are putting a lot of effort in R&D to become a major player in the MFP industry.
                      You're right on both those points. I haven't been real happy with the 45 and 55 ppm b/w we have in the field, lots of weird issues and parts failing prematurely. Smaller ones seem to do well, as long as you don't over work them.
                      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                        Comment

                        • charm5496
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Apr 2008
                          • 2387
                          #7
                          Re: Dedicated Samsung section

                          we are finding similar results as you it seems. The ones that get run hard do not hold up, but if the customer stays within the guidelines from Samsung the parts are lasting. We have some issues with the color units as well.
                          Accidents don't just happen. They must be carelessly planned.

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