Eautomate and Remote Tech

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  • fireater
    Repair God? not quite

    250+ Posts
    • Apr 2006
    • 253
    #1

    Eautomate and Remote Tech

    does anyone use Remote tech on here? and your opinions? does it work well on your smartphones?
    I fix copiers ...Well Sorta
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      Re: Eautomate and Remote Tech

      We're about 3 months into it. At least from the service tech point of view it seems to do what it's supposed to. We've only had one extended service outage, later explained as a "software upgrade". The techs at our end do not have much in the way of rights. We're frequently calling dispatch to have our dispatcher fix something we fat-fingered in the field. The one negative that I can put my finger on is the systems inability to allow ordering a part that is new to the system. If you're the first to need a particular part, it's got to be created in the system by parts before you can request it. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Tonerbomb
          AutoMajical Resolutionist

          Site Contributor
          2,500+ Posts
          • Feb 2005
          • 2589
          #3
          Re: Eautomate and Remote Tech

          Originally posted by blackcat4866
          We're about 3 months into it. At least from the service tech point of view it seems to do what it's supposed to. We've only had one extended service outage, later explained as a "software upgrade". The techs at our end do not have much in the way of rights. We're frequently calling dispatch to have our dispatcher fix something we fat-fingered in the field. The one negative that I can put my finger on is the systems inability to allow ordering a part that is new to the system. If you're the first to need a particular part, it's got to be created in the system by parts before you can request it. =^..^=
          The new part thing is an E auto issue not a remote tech issue, causes a bad sync error for that call.....................
          Mystic Crystal Revelations

            Comment

            • apump
              Trusted Tech

              100+ Posts
              • Mar 2009
              • 160
              #4
              Re: Eautomate and Remote Tech

              we have been using it and I like it. not to many may times where it is down. its easy to use and has several different things I like. you can look at your teams calls look up parts and prices. only bad thing is you order a part and theres nothing to tell you when your part is coming in.

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