Katun Corp. Problems.
Let me start by stating I am a L-O-N-G Time Katun customer since 1982.
I have been with them through all their legal battles and tribulations (you can do a search of the previous major legal problems on the Internet). Despite the problems I have continued with them as my primary parts vendor. Now, I am through however and let me vent as to why.
As you may be aware Katun is in the process of being purchased/putting themselves up for sale.
Recently I sent some toner cartridges back under warranty. I am a stocking dealer which means I purchase these and hold for when a customer may need them. For customer convenience and to avoid unnecessary delay I DO NOT order as the customer needs them but pull them from my stock. Katun refused warranty on two of the cartridges that were returned as defective under warranty. One cartridge was for an HP LaserJet and one cartridge was for an Dell 5110CN printer. Katun warranty refusal was because they were beyond their one year policy period. When I complained to the salesperson I explained that these were "BRAND NEW OUT OF THE BOX FAILURES". In the HP cartridge Katun could have quickly identified the installation date by the internal cartridge chip tat showed the print count AND THE DATE OF FIRST INSTALL! In the case of the Dell toner cartridge it too was an out of the box defect and the communication between the printer and the cartridge showed an error on the printer display to "Please insert the cartridge..." when the cartridge was properly installed and this was verified on another identical Dell printer! Both should have been considered out of box defects with no usage at all yet I was denied simply because Katun states I was beyond the warranty period.
I have had other warranty issues with Katun before but never with a 100% brand new unused item. With times being tight as they are it feels like Katun has taken $200 away from my wallet that I could use for my family.
If this is the best they can do for a 36 year long customer I feel the ship is sinking and time to abandon them. Also, something is apparently amiss with the accounting department in that I haven't received a statement in over three months which usually arrives every month. Are internal people bailing as well? Are they simply curtailing expenses? Your thoughts or knowledge please.
I have been with them through all their legal battles and tribulations (you can do a search of the previous major legal problems on the Internet). Despite the problems I have continued with them as my primary parts vendor. Now, I am through however and let me vent as to why.
As you may be aware Katun is in the process of being purchased/putting themselves up for sale.
Recently I sent some toner cartridges back under warranty. I am a stocking dealer which means I purchase these and hold for when a customer may need them. For customer convenience and to avoid unnecessary delay I DO NOT order as the customer needs them but pull them from my stock. Katun refused warranty on two of the cartridges that were returned as defective under warranty. One cartridge was for an HP LaserJet and one cartridge was for an Dell 5110CN printer. Katun warranty refusal was because they were beyond their one year policy period. When I complained to the salesperson I explained that these were "BRAND NEW OUT OF THE BOX FAILURES". In the HP cartridge Katun could have quickly identified the installation date by the internal cartridge chip tat showed the print count AND THE DATE OF FIRST INSTALL! In the case of the Dell toner cartridge it too was an out of the box defect and the communication between the printer and the cartridge showed an error on the printer display to "Please insert the cartridge..." when the cartridge was properly installed and this was verified on another identical Dell printer! Both should have been considered out of box defects with no usage at all yet I was denied simply because Katun states I was beyond the warranty period.
I have had other warranty issues with Katun before but never with a 100% brand new unused item. With times being tight as they are it feels like Katun has taken $200 away from my wallet that I could use for my family.
If this is the best they can do for a 36 year long customer I feel the ship is sinking and time to abandon them. Also, something is apparently amiss with the accounting department in that I haven't received a statement in over three months which usually arrives every month. Are internal people bailing as well? Are they simply curtailing expenses? Your thoughts or knowledge please.
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