Tech On-Site Business Model

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  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2017
    #1

    Tech On-Site Business Model

    An idea occurred to me. Would it be feasible to have a business model catered only to campuses or very large companies in which you can have a full time tech on site?

    Any thoughts or experience in this. Good or bad?
    Tags: business, full, model, site, tech
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22702
      #2
      Re: Tech On-Site Business Model

      When I was at Ikon we had a tech dedicated to a large bank, mostly one building. He was kept busy all the time.

      His biggest complaint was that since the endusers knew that they had an on-site tech they made no attempt whatsoever to do enduser things like toner, staples, waste bottles, and even loading paper. He tried to organize his calls geographically in the building, because inevitably he was called on to install a half dozen toner cartridges and load paper to every machine he walked past. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2017
          #3
          Re: Tech On-Site Business Model

          Thanks BC. I know there are pitfalls to the idea. But I can't help but think there's a distinct bidding advantage to telling the customer (college, hospital, fortune 500 HQ) we will have a guy on site in a little office with parts, loaner equipment, toner. Moving around updating firmware, etc.

            Comment

            • KenB
              Geek Extraordinaire

              2,500+ Posts
              • Dec 2007
              • 3946
              #4
              “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                Comment

                • Asterina
                  Technician
                  • Sep 2021
                  • 16
                  #5
                  Re: Tech On-Site Business Model

                  It is necessary to think about this

                    Comment

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