Customers - Walking into a hornet's nest

[SalesServiceGuy]

Re: Customers - Walking into a hornet's nest

The modern way to replace paper drawer feed rollers. Designed to last 120k. User replaceable. $15.00 cost per set of three.

e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer)


e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer) - YouTube

[blackcat4866]

Re: Customers - Walking into a hornet's nest

The modern way to replace paper drawer feed rollers. Designed to last 120k. User replaceable. $15.00 cost per set of three.

e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer)


e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer) - YouTube

Philosophical question: How dirty would your hands have to be to ruin a new set of rollers?

[SalesServiceGuy]

Re: Customers - Walking into a hornet's nest

Philosophical question: How dirty would your hands have to be to ruin a new set of rollers?

... perhaps not so much dirty but oily. Maybe a tech just applied lubricant somewhere and has it on their hands. I know a tech would clean their hands, far fetched.

I am installing a e330AC this week at customer planning on running lots of Avery sheet labels through the paper drawers. I am thinking, over time, some glue might come off on the rollers.

[BillyCarpenter]

Re: Customers - Walking into a hornet's nest

The modern way to replace paper drawer feed rollers. Designed to last 120k. User replaceable. $15.00 cost per set of three.

e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer)


e-STUDIO 330AC/400AC Drawer Roller (Rollers in the Drawer) - YouTube

I love how easy it is to replace the feed rollers but my customers would look at me sideways if I even suggested that they replace the feed tires. And, to be honest, I wouldn't trust them to do it.

[Crowfeather]

Re: Customers - Walking into a hornet's nest

... perhaps not so much dirty but oily. Maybe a tech just applied lubricant somewhere and has it on their hands. I know a tech would clean their hands, far fetched.

I am installing a e330AC this week at customer planning on running lots of Avery sheet labels through the paper drawers. I am thinking, over time, some glue might come off on the rollers.

I don't think you'll get any glue on the rollers, it will all seep into the fuser unit and then you'll get jams, or labels peeling onto the ITB. They will want to use the MP tray. I mean ideally, they should just get a shitty inkjet or label printer for label printing. Brother has several flat feed models.


Anyway ontopic grumblings:


I had a customer so unconvinced it was there paper, even after we tested it, that they then had their sales REP on the phone basically saying we were lieing. So we took a video of it printing perfectly in our workshop on our paper.

We also had a customer who said we sent them back a different printer to their own because the colour of the printer was different (He was referring to the plastic panels he thought they should all be white, when they are half white and half black). So we collected it double checked our logged SN confirmed sent it back to him and charged him for the privilege. He never did apologize.


And don't even get me started on "networking problems" that must be with the printer, you go to site test it directly and it has literally nothing to do with the device. As soon as you start mentioning that the calls will become chargeable they go silent.

[blackcat4866]

Re: Customers - Walking into a hornet's nest

I think that my co-worker won't mind my sharing this story:

He was out on a bizhub 754e/FS-534 that has a long history of J72-17 and J72-19 jams, but they were never reproducible. I had been there on a few occasions, but this was his turn.

As luck would have it the enduser with the problem showed up at his elbow asking about that terrible jamming problem (that noone else has ever experienced). She explained that she gets this cardstock (the famous "cardstock"). By appearances it's about 300gsm. It might surprise you that the enduser is a teacher. The conversation goes something like this:

Enduser: "So I take this cardstock. It comes as 9" x 24", so I cut it exactly in half to get two pieces 8 1/2" x 11" letter.
Tech: "You do?"
Enduser: "Yes."
Tech: "See my ruler here ... this paper is 9" x 12".
Enduser: (confused) That can't be. I cut it in half."
Tech: "Yes, half of 24" is 12". And you don't cut the other dimension, so that's 9" x 12".
Enduser: (still confused)
Tech: So when you program the tray as 8 1/2" x 11" these little guides here in the finisher automatically adjust to 8 1/2" wide, 1/2" narrower than your 9" paper. So you can do one of two things: 1) you can cut the paper smaller to 8 1/2" x 11", or 2) you can program the tray to a custom paper size 9" x 12". Either one will work.

I hope she wasn't a math teacher. =^..^=

[Venom]

Re: Customers - Walking into a hornet's nest

This makes me think of a funeral home that copied messages into pre-printed cards. The cards themselves were quite expensive ... imported from Italy IIRC.

They were not, however, anybody's idea of a standard size (back when there was no such thing as Custom Paper Size), and liberally sprinkled with some glittery stuff that turned out to be conductive, and shorted out the transfer/separation charge unit(s) on the Mita DC152.
=^..^=

Ah yes, the last good model that Mita made.