Independent Service
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Re: Independent Service
I consider myself a limited sales rep. Excellent on the sales floor and when someone calls in for a quote. I think I am better than our sales reps as I can answer any question asked. Our actual sales reps will often come to me or our IT Tech to get odd ball questions answered. If you are on your own you are going to have to field lots of different questions. Anything from how fast can you get it here to can I preview a scanned document on the display before I send it. Door to door sales I am not good at. That is why we have sales reps. I can also do a complete install and demo front to back which our sales reps cannot. If you are on your own this is something you will need to do also. Dealing with IT people is sometimes very frustrating. An install that should take 20 minutes can turn into a second visit becasue they won't cooperate. Then your schedule it wacked.Comment
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Re: Independent Service
I consider myself a limited sales rep. Excellent on the sales floor and when someone calls in for a quote. I think I am better than our sales reps as I can answer any question asked. Our actual sales reps will often come to me or our IT Tech to get odd ball questions answered. If you are on your own you are going to have to field lots of different questions. Anything from how fast can you get it here to can I preview a scanned document on the display before I send it. Door to door sales I am not good at. That is why we have sales reps. I can also do a complete install and demo front to back which our sales reps cannot. If you are on your own this is something you will need to do also. Dealing with IT people is sometimes very frustrating. An install that should take 20 minutes can turn into a second visit becasue they won't cooperate. Then your schedule it wacked.
Excellent post.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Re: Independent Service
I know this figure probably changes with time but how much do you charge per click? How well does that work out for you when you subtract toner and repair time?Comment
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Re: Independent Service
I don't have a set price that I charge per click. There are other factors to consider. Sometimes in a competitive situation, I have to lower my price. Also, I charge more per click if they're a low volume customer.
FYI: For black and white, I charge anywhere from .008 - .02. For color: .04 -.10.
In this business you have to know when to walk away from a deal or you can lose your shirt.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Re: Independent Service
I don't have a set price that I charge per click. There are other factors to consider. Sometimes in a competitive situation, I have to lower my price. Also, I charge more per click if they're a low volume customer.
FYI: For black and white, I charge anywhere from .008 - .02. For color: .04 -.10.
In this business you have to know when to walk away from a deal or you can lose your shirt.
Geez. You can make money on a fraction of a penny?Comment
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Re: Independent Service
Iam in Florida and I charge 115 for a service call which includes 1 hour and travel within 30 miles. Maintenance contracts are 1 cent B/w and 6 cents color. I have a 59.99 per month min. so if they only run 1000 bw they still pay 59.99.Comment
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Re: Independent Service
You also might consider rental units. We have a pretty good rental fleet out there and it saves our bacon when sales and service are slow...Rental income is there whether we service them that month or not.Comment
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Re: Independent Service
For printers and MFPs:
Time and materials are a minimum one hour charge with fifteen minute increments after that to the nearest quarter hour.
For contract machines, rates vary on the age of the machine so newer models get charged a little less and older models a higher price. For machines that are ridiculously old or officially out of support and parts from the manufacturer I won't do contract, just the T&M rate + 25%.
Generally to make it easy, I just use the recommended monthly volume for the machine as a baseline to calculate a flat monthly rate. For any machines that go over the monthly volume by more than 20% there's a per page overage based on the single page rate (few very of my clients hit this).
I'll cut a discount in for our clients that are also using us to manage their PCs and an even greater discount if we're also doing their servers as well.Comment
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Re: Independent Service
For printers and MFPs:
Time and materials are a minimum one hour charge with fifteen minute increments after that to the nearest quarter hour.
For contract machines, rates vary on the age of the machine so newer models get charged a little less and older models a higher price. For machines that are ridiculously old or officially out of support and parts from the manufacturer I won't do contract, just the T&M rate + 25%.
Generally to make it easy, I just use the recommended monthly volume for the machine as a baseline to calculate a flat monthly rate. For any machines that go over the monthly volume by more than 20% there's a per page overage based on the single page rate (few very of my clients hit this).
I'll cut a discount in for our clients that are also using us to manage their PCs and an even greater discount if we're also doing their servers as well.
Just curious - what percentage of your work involves computers/servers? And how long did it take you before you got really good at managing servers?Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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