Laser Printer Service Contracts

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  • freedomtt
    Technician
    50+ Posts
    • Jul 2007
    • 51
    #1

    Laser Printer Service Contracts

    Anyone have a service contract for laser printers? We currently have service contracts for copiers, faxes and multifunctionals but not for stand alone laser printers. We were thinking of offering these to our customers to increase revenues as well as to please the customers.

    How do you price the contracts? What do you include?

    We were thinking of something like charging for a maintenance kit and $125 in labor and covering all service on the machine for one year. The more we think about it, the more it doesn't make sense.

    What is everyone else doing with printers?
    Tags: agreements, contracts, currently, labor, laser, laser printers, limits, maintenance kit, marking, markup, nine, pay, printer, revenues, service
    • blackcat4866
      Master Of The Obvious
      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22599
      #2
      Just sell the toner cartridges.

      Our company has an agreement that if you buy our toner cartridges we provide the service for free. nine out of ten agreements are profitable.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • freedomtt
          Technician
          50+ Posts
          • Jul 2007
          • 51
          #3
          Blackcat - thanks for the reply. Do you have a way of monitoring if they are using your cartridge? Or are there any time limits?

          We were thinking of doing the same thing but there were too many "what if" with it.

          Do you also include fusers with the service? How much are you marking up the cartridges?

          Thanks, I really appreciate the info

            Comment

            • blackcat4866
              Master Of The Obvious
              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22599
              #4
              Contracts

              We compare cartridge yields to the actual # of cartridges ordered (and collect cores, our cores hopefully). It includes all parts (once they have had an evaluation, OK to start service agreement). If the machine is close to maintenance they must pay for the first maintenance. You'll have to decide for yourself about the markup on the cartridges. There is enough margin to cover the maintenance.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

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