Should a German phone work when connected to a US phone jack?

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

If you want to hear when a call come in, there are always external bells and tone ring devices. I even helped with a system setup in an audiologist office where they did as little extraneous noise as possible, i.e. no phones ringing. We used a relay system to flash a light at the receptionist desk and the nurses station.

Good to know. Actually silent fax reception is perfect for us.

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

Whilst I felt what I was told about the frequencies made most sense, I did just change the one and only setting it offers relating to PABX from No (Nien) to Yes (Ja). Here's Google Translate (I only have the German physical manual, no PDF):

[ATTACH=CONFIG]57045[/ATTACH]

I changed that one setting (using Google Translate Camera to understand the German language shown on the LCD screen) and IT WORKED! The fax now picks up. (Note, the phone still doesn't ring which may still be the frequency issue, but it works for what I need.)

To summarize what I had to do to get this German Samsung fax phone working in the USA:

1. Wire the two middle RJ11 wires to the two outside wires
2. Change the PABX setting to extension (although it's not an extension)

Thank you!!

If you want to hear when a call come in, there are always external bells and tone ring devices. I even helped with a system setup in an audiologist office where they did as little extraneous noise as possible, i.e. no phones ringing. We used a relay system to flash a light at the receptionist desk and the nurses station.

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

Although the common frequency used in the United States is 20 HZ and in Europe is typically 25 Hz, it can be any frequency between 15 and 68 Hz.

It is more likely to be the ring pacing and not the frequency. Have you checked the IN PBX setting? PABX and PST ringing patterns are not the same. Many fax machines and other devices that have electronic tone ringers instead of actual bells will not respond if either the length of the ring, 1 or 2 seconds and the length of the pause between rings is not correct. PST ringing is 2 seconds on 4 seconds off. PABX might be 1 second on and 5 seconds off and will not always be detected by the timing circuit if the setting is not correct.

Whilst I felt what I was told about the frequencies made most sense, I did just change the one and only setting it offers relating to PABX from No (Nien) to Yes (Ja). Here's Google Translate (I only have the German physical manual, no PDF):

Screenshot 2023-02-24 at 14.21.48.jpg

I changed that one setting (using Google Translate Camera to understand the German language shown on the LCD screen) and IT WORKED! The fax now picks up. (Note, the phone still doesn't ring which may still be the frequency issue, but it works for what I need.)

To summarize what I had to do to get this German Samsung fax phone working in the USA:

1. Wire the two middle RJ11 wires to the two outside wires
2. Change the PABX setting to extension (although it's not an extension)

Thank you!!

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

Samsung USA does not recognize that model number. Can you post it as a pdf file, not a scanned file or a link to where we can down load it and have it translated to English. Google translate can handle complete files as long as they are textual pdfs and not scanned pdfs.

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

Although the common frequency used in the United States is 20 HZ and in Europe is typically 25 Hz, it can be any frequency between 15 and 68 Hz.

It is more likely to be the ring pacing and not the frequency. Have you checked the IN PBX setting? PABX and PST ringing patterns are not the same. Many fax machines and other devices that have electronic tone ringers instead of actual bells will not respond if either the length of the ring, 1 or 2 seconds and the length of the pause between rings is not correct. PST ringing is 2 seconds on 4 seconds off. PABX might be 1 second on and 5 seconds off and will not always be detected by the timing circuit if the setting is not correct.

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

Is it that the phone doesn't ring or that the either the fax or builtin answering machine doesn't function.

Check the MODE setting. In Automatic TAD / FAX switching, the phone WILL NOT ring.

If you are wanting to use it primarily as a phone it needs to be in TEL only mode. Also check that IN PBX which set the ring pacing. Wrong setting and it will not recognize the incoming ring regardless of mode.

There also should be some tyoe of selection for ring volume.

At page 17 the service manual declares proper ring detect operation
to be V= 45 to 75 V and f= 23-54 Hz, so if the device is operating
correctly it will not respond to US ringing signal of 20 Hz. I find
no option to change this (which correctly corresponds to European
ringing frequency (except maybe France) of 25 Hz.

My question now is how can I adjust the phone line signal from 20Hz to 25Hz?

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

SF2500_SM_SAMSUNG_EN.pdf - Google DriveCan a European telephone work in the U.S.?

Is it that the phone doesn't ring or that the either the fax or builtin answering machine doesn't function.

Check the MODE setting. In Automatic TAD / FAX switching, the phone WILL NOT ring.

If you are wanting to use it primarily as a phone it needs to be in TEL only mode. Also check that IN PBX which set the ring pacing. Wrong setting and it will not recognize the incoming ring regardless of mode.

There also should be some tyoe of selection for ring volume.

[ZOOTECH]

Re: Should a German phone work when connected to a US phone jack?

Is the country code set for Germany or the United States?

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

What is the Mode setting? Auto TAD/FAX switching? Have you tried FAX only Mode?

Until the line is 'picked up' there is no detection of FAX vs Phone, so unless the device answers a call and listens for the pulsed 1100hz tone it cannot know what to do.

Well that's exactly the problem. Yes the fax machine is set to auto answer in fax mode. But it can't auto answer because it has no idea anyone is calling. And that is because this German device can't detect the US ringing signal.

If I send a test fax to the machine, I can manually answer, and receive the fax. But even I don't hear a ringing from the machine, I have to just guess.

[PrintWhisperer]

Re: Should a German phone work when connected to a US phone jack?

...
Any ideas how to overcome it?

What is the Mode setting? Auto TAD/FAX switching? Have you tried FAX only Mode?

Until the line is 'picked up' there is no detection of FAX vs Phone, so unless the device answers a call and listens for the pulsed 1100hz tone it cannot know what to do.

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

What is the model of the Samsung fax phone? Have you tried searching for an operation manual for it?

It’s the Samsung SF2500. The user manual is German and has no info about ring voltages or reasons for not detecting incoming calls. This is the service manual: SF2500_SM_SAMSUNG_EN.pdf - Google Drive

Here’s the link where they suggest voltage differences may cause a German phone not to ring in the USA: Can a European telephone work in the U.S.?

Not such a problem for a basic phone as one could use a separate ringer to know someone is calling, but the fax is rendered unusable because it doesn’t know when to answer calls automatically. It simply doesn’t know anyone is calling.

Any ideas how to overcome it?

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

Gah now I have another problem. This Samsung fax phone isn't detecting incoming calls. In other words it can't hear the phone ring or detect the call coming in. I read somewhere that may be another known issue. Do you have any tips for me? Thanks in advance.

What is the model of the Samsung fax phone? Have you tried searching for an operation manual for it?

[slimslob]

Re: Should a German phone work when connected to a US phone jack?

If the phone is from Siemens, than yes.
Even here in Germany, Siemens found it a good idea (idiotic) to change the pinout of the RJ11 jacks. With Siemens, the two outer pins have the function of the two inner pins on the normal RJ11 jacks in the rest of the world.

Hans

In other words, line 2 of what in the US would be a 2 line jack. there are splitters that can do the job without having to rewire the jack.

[Hansoon]

Re: Should a German phone work when connected to a US phone jack?

Have no knowledge about Samsung phones and am surprised they are irritating their customers like those idiots at Siemens. There could not be ANY technical reason for wiring those RJ11 jacks different from the rest of the world.

Sorry not being of any help here.

Hans

[Starglider]

Re: Should a German phone work when connected to a US phone jack?

If the phone is from Siemens, than yes.
Even here in Germany, Siemens found it a good idea (idiotic) to change the pinout of the RJ11 jacks. With Siemens, the two outer pins have the function of the two inner pins on the normal RJ11 jacks in the rest of the world.

Hans

Gah now I have another problem. This Samsung fax phone isn't detecting incoming calls. In other words it can't hear the phone ring or detect the call coming in. I read somewhere that may be another known issue. Do you have any tips for me? Thanks in advance.