Fellowes Cross-cut shredder--general cross-cut shredder question

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323

    #1

    Fellowes Cross-cut shredder--general cross-cut shredder question

    Have a customer's Fellowes B-161C cross-cut shredder in my place. It shreds several pages then starts to bunch up at exit. I have properly oiled and inspected for damage.There is no damage.

    Is this due possibly to motor not turning as strongly as it should? Any help is appreciated. I assume this is relevant to all cross-cut shredders. Frank/ActionPhotocopy
  • kingarthur
    Service Manager

    1,000+ Posts
    • Feb 2008
    • 1316

    #2
    Re: Fellowes Cross-cut shredder--general cross-cut shredder question

    Fellowes shredders are a nightmare to try & repair, never been able to get parts, they usually come with a 2 yr warranty, the customer contacts Fellowes & gets sent a replacement, no questions asked, if it's out of warranty...I would suggest selling the customer a decent m/c that you can get parts for...i.e. Rexel
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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    • axyun
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2007
      • 1323

      #3
      Re: Fellowes Cross-cut shredder--general cross-cut shredder question

      Thanks for your input but what is causing the problem so I will have an idea on other shredders. Is it slow motor? Frank

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      • Iowatech
        Not a service manager

        2,500+ Posts
        • Dec 2009
        • 3930

        #4
        Re: Fellowes Cross-cut shredder--general cross-cut shredder question

        I'm not sure, but it sounds a little bit like the shredding rollers are spreading apart after a while. Maybe the bearings or the places they are mounted to have problems.
        I suppose it could be the bin full sensor is intermittently failing. With all the paper dust shredders produce it might not hurt to check that - vacuuming the unit out with a vacuum that can handle paper dust might help.
        A good blast of air from a can might seem reasonable, too. But unless you have the previously described vacuum and a decent set of goggles, avoid doing that. It makes a bigger mess than you might think, and loads of paper dust in the eyes is somewhat uncomfortable.

        Comment

        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514

          #5
          Re: Fellowes Cross-cut shredder--general cross-cut shredder question

          Some people over oil the cutter and it puts a layer of oil and paper dust over the entry LED/LDR sensor and the machine locks up or won't start. Faulty start capacitors on the motor can cause motor to labour and shutter. Broken load bearings also.
          Inauguration to the "AI cancel-culture" fraternity 1997...
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          • oldrn
            Trusted Tech

            100+ Posts
            • Apr 2008
            • 166

            #6
            Re: Fellowes Cross-cut shredder--general cross-cut shredder question

            I may not be understanding how it is jamming. The shreddings should fall directly into the bin or bag from the cutter? I did have a problem with static electricity where the shreddings wanted to stick to everything rather than fall into the bag but don't remember that it would result in jamming. Can you cheat the bin switch and watch while shredding?

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            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323

              #7
              Re: Fellowes Cross-cut shredder--general cross-cut shredder question

              Thanks guys. The cross cut shreddings king of ball up a bit at the exit of shredder. Don't get stuck inside but cause alarm to go off as shreddings building up at create problem. Frank

              Comment

              • cscce
                Trusted Tech

                Site Contributor
                100+ Posts
                • Jun 2014
                • 156

                #8
                Re: Fellowes Cross-cut shredder--general cross-cut shredder question

                Originally posted by axyun
                Thanks guys. The cross cut shreddings king of ball up a bit at the exit of shredder. Don't get stuck inside but cause alarm to go off as shreddings building up at create problem. Frank

                I don't know if you've solved this yet, but if staic is causing trouble try spraying or wiping the plastic parts with Static Guard or liquid fabric softener.

                Comment

                • axyun
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2007
                  • 1323

                  #9
                  Re: Fellowes Cross-cut shredder--general cross-cut shredder question

                  Thanks for the tip. Customer got rid of machine. Frank

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