Interesting problem with Google Chrome and it's solution.

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  • tonerhead
    Senior Tech

    500+ Posts
    • Sep 2009
    • 582

    #1

    Interesting problem with Google Chrome and it's solution.


    Have a customer who has a lanier MPC2003. Prior they had a LD620c (mpc2001). They have been complaining for the past year that they occasionally send print jobs, data light flashes briefly and nothing comes out. They are using access codes, so I have assumed that was always the problem of sorts. Sales sold them the MPC2003 only to find it does the same thing. Myself and several other techs have tackled this problem to no avail. I got lucky last week and it happened in front of me. Customer was printing from some cloud program using Chrome. I had them sign me in on my laptop to the site using chrome, it printed normally. Their pc's would not.

    Here is the solution. When you hit the link to download chrome from google, you get the 32 bit version. The 64 bit version can be found lower in a hyperlink. Every one of their computers had the 32 bit version. I uninstalled the 32 bit on one pc, Ran ccleaner for the registry and loaded the 64 bit chrome. IT WORKED AS EXPECTED. Finally got these people off my @ss. HOORAY
    I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


    Especially when it comes to sex
  • jonhiker
    Senior Tech

    500+ Posts
    • Apr 2010
    • 661

    #2
    Re: Interesting problem with Google Chrome and it's solution.

    Way to go! And thanks for the info..

    Comment

    • NeoMatrix
      Senior Tech.

      2,500+ Posts
      • Nov 2010
      • 3514

      #3
      Re: Interesting problem with Google Chrome and it's solution.

      I got no like/thanks button......

      Thanks for the heads up.
      Inauguration to the "AI cancel-culture" fraternity 1997...
      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

      Comment

      • rthonpm
        Field Supervisor

        2,500+ Posts
        • Aug 2007
        • 2847

        #4
        Re: Interesting problem with Google Chrome and it's solution.

        Just be careful with the 64-bit version of any browser as not all extensions and plugins will work with it. The Chrome model is a little better at managing the platform difference, but there's still not 100% compatibility with everything.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22990

          #5
          Re: Interesting problem with Google Chrome and it's solution.

          Congratulations and thanks for sharing. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • habik
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2010
            • 2013

            #6
            Re: Interesting problem with Google Chrome and it's solution.

            Nice one and thanks for sharing!


            Sent from my iDon't believe in marketing device using Tapatalk
            .OK Google! ... will I need Berrocca this morning?
            Firmwares HERE

            Comment

            • Dreama
              Technician
              • Jan 2013
              • 43

              #7
              Re: Interesting problem with Google Chrome and it's solution.

              interesting find.

              We see a fair few issues with printing from web pages where the MFD's just light up and then do nothing. Quit often getting them to save to desktop then print and it will work. some Manufacturers have brought out firmware updates to help with this as more and more of customers documents and data is only accessible through a web browser.

              thanks again

              Comment

              • qbert69
                Service Manager

                1,000+ Posts
                • Mar 2013
                • 1152

                #8
                Re: Interesting problem with Google Chrome and it's solution.

                Originally posted by tonerhead

                Have a customer who has a lanier MPC2003. Prior they had a LD620c (mpc2001). They have been complaining for the past year that they occasionally send print jobs, data light flashes briefly and nothing comes out. They are using access codes, so I have assumed that was always the problem of sorts. Sales sold them the MPC2003 only to find it does the same thing. Myself and several other techs have tackled this problem to no avail. I got lucky last week and it happened in front of me. Customer was printing from some cloud program using Chrome. I had them sign me in on my laptop to the site using chrome, it printed normally. Their pc's would not.

                Here is the solution. When you hit the link to download chrome from google, you get the 32 bit version. The 64 bit version can be found lower in a hyperlink. Every one of their computers had the 32 bit version. I uninstalled the 32 bit on one pc, Ran ccleaner for the registry and loaded the 64 bit chrome. IT WORKED AS EXPECTED. Finally got these people off my @ss. HOORAY
                It seems as if Chrome is a Weird@$$ Piece of $h!t !!!....Why?...I have noticed when my boss used Chrome (he dearly loves it!), it would *spawn* an individual EXE process for EACH TAB that was opened/created! (something to do with sandboxing and protecting memory....ho hum....)...and considering that he was using Win 7 X64 with only 2 GB of hard RAM, it was having to page a good bit of info to Virtual Ram!...I *fixed* that by adding 2 more GB of hard RAM so he now has 4 GB total and it runs flawlessly!

                I don't use Chrome and don't think I ever will!....I Like My Firefox!!!


                REACH FOR THE STARS!!!
                Konica Minolta Planetariums!
                https://www.konicaminolta.com/planet...gma/index.html

                Comment

                • ApeosMan
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Nov 2009
                  • 183

                  #9
                  Re: Interesting problem with Google Chrome and it's solution.

                  I've had issues printing from all web browsers, nothing is perfect I suppose. The Chrome print dialog menu annoys me, because sometimes if a user selects colour, it doesn't print in colour etc. I always tell the user to double check all settings via the 'Print using system dialog' menu.

                  Thanks for the info about Chrome!

                  Comment

                  • Dreama
                    Technician
                    • Jan 2013
                    • 43

                    #10
                    Re: Interesting problem with Google Chrome and it's solution.

                    Originally posted by qbert69
                    It seems as if Chrome is a Weird@$$ Piece of $h!t !!!....Why?...I have noticed when my boss used Chrome (he dearly loves it!), it would *spawn* an individual EXE process for EACH TAB that was opened/created! (something to do with sandboxing and protecting memory....ho hum....)...and considering that he was using Win 7 X64 with only 2 GB of hard RAM, it was having to page a good bit of info to Virtual Ram!...I *fixed* that by adding 2 more GB of hard RAM so he now has 4 GB total and it runs flawlessly!

                    I don't use Chrome and don't think I ever will!....I Like My Firefox!!!


                    Your boss had only 2Gb of Ram - its the year 2015 man !! even my very antiquated laptop has 4Gb !

                    Comment

                    • NeoMatrix
                      Senior Tech.

                      2,500+ Posts
                      • Nov 2010
                      • 3514

                      #11
                      Re: Interesting problem with Google Chrome and it's solution.

                      Originally posted by Dreama
                      Your boss had only 2Gb of Ram - its the year 2015 man !! even my very antiquated laptop has 4Gb !
                      Boy how things have changed...
                      Back in the Z80 or even the 80286 days 640k of ram was massive. If you had a 1Mb yes "One Megabyte" of ram it would have cost you $800-$900 and you where considered the coolest kid on the block.

                      To quote Bill Gates himself ,no system should ever need more than 640K of ram."640k ought to be enough for everybody."

                      Oh how things have changed.
                      I still use an old AMD 3.2Ghz Athlon CPU with 2Gb of RAM with intensive graphics apps, an I can honestly say I've never seen the resource meter reach over 1Gb.
                      Lazy sloppy programmers use heaps of Ram to compensate for their inefficient coding practices. The old she'll be right we'll get the user to throw in another GB of Ram, we won't need to worry about finding RAM leakage and dangling pointers. What the heck the user can't tell the difference between graphics images so well use memory intensive 32/24bit uncompressed *.bmp in every code page.

                      I had a tiny program back in the 90's that was 2K in size that ran on a 80386 CPU with 1Mb of Ram. The program displayed a full Martian lunar surface with mouse FPS style walk through over the rocks of the lunar surface. The program was a written in 2000bytes of very well polished machine code that displayed graphics in real time rendered landscape scenes.

                      The use of 2-4GB of Ram on a motherboard today is just a well organised sales gimic........
                      Last edited by NeoMatrix; 08-31-2015, 01:58 PM.
                      Inauguration to the "AI cancel-culture" fraternity 1997...
                      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                      Comment

                      • Dreama
                        Technician
                        • Jan 2013
                        • 43

                        #12
                        Re: Interesting problem with Google Chrome and it's solution.

                        Yep, you are correct. OS's themselves use too much ram.
                        I fired up my old laptop which I have Linux Mint installed on and was very impressed with how you can click on menu's and they respond immediately. It's a current version and it's running on fairly low spec hardware.

                        I remember trying to get SimCity2000 to run on my old 386 with 4mb ram - the game needed 4mb Ram to run. in the user manual had instructions on how to create a boot disk for dos which would boot straight into the game! Talk about learning computers.

                        Comment

                        • qbert69
                          Service Manager

                          1,000+ Posts
                          • Mar 2013
                          • 1152

                          #13
                          Re: Interesting problem with Google Chrome and it's solution.

                          Originally posted by Dreama
                          Yep, you are correct. OS's themselves use too much ram.
                          I fired up my old laptop which I have Linux Mint installed on and was very impressed with how you can click on menu's and they respond immediately. It's a current version and it's running on fairly low spec hardware.

                          I remember trying to get SimCity2000 to run on my old 386 with 4mb ram - the game needed 4mb Ram to run. in the user manual had instructions on how to create a boot disk for dos which would boot straight into the game! Talk about learning computers.

                          Thanks for the Linux Mint Add!

                          My wife is a teacher and has less than 10 K-1 students in her class--it's a private school and can't invest alot of money in new equipment. Anyway, she has a couple of Dell Dimension 2400 PC's (P4 CPU) that I have maxed out the RAM at 2 GB per machine, added Nvidia PCI graphics cards AND installed Ubuntu MATE!:

                          https://ubuntu-mate.org/

                          Anyway, it runs great!....AND the memory footprint is around 400 MB!

                          Also, I am able to run KODI!

                          Kodi | Open Source Home Theatre Software

                          WoW!

                          REACH FOR THE STARS!!!
                          Konica Minolta Planetariums!
                          https://www.konicaminolta.com/planet...gma/index.html

                          Comment

                          • tonerhead
                            Senior Tech

                            500+ Posts
                            • Sep 2009
                            • 582

                            #14
                            Re: Interesting problem with Google Chrome and it's solution.

                            Currently replying to this on a P4 2.4 ghz with 768M of ram using Mint. A little slow on some things, but generally does what I want it to.
                            I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


                            Especially when it comes to sex

                            Comment

                            • qbert69
                              Service Manager

                              1,000+ Posts
                              • Mar 2013
                              • 1152

                              #15
                              Re: Interesting problem with Google Chrome and it's solution.

                              Originally posted by tonerhead
                              Currently replying to this on a P4 2.4 ghz with 768M of ram using Mint. A little slow on some things, but generally does what I want it to.
                              ...is that Mint Cinnamon or Mint MATE?!?!



                              PS--the Mint MATE is supposed to work better with lower spec'd equipment!...I've got Ubuntu MATE on a machine at home, but I think I am going to try out the Mint MATE and see how it works!...Great thing is, I got a bunch of 40 GB IDE IBM Hard Drives that I've pulled from some Ricoh-Savin Machines and I can try out different distros to see which work best!
                              REACH FOR THE STARS!!!
                              Konica Minolta Planetariums!
                              https://www.konicaminolta.com/planet...gma/index.html

                              Comment

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