sharp ARM 450N scan question

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  • jpcopy
    Trusted Tech

    250+ Posts
    • Apr 2006
    • 256

    #1

    sharp ARM 450N scan question

    I have a customer that has a scan-enabled 450N. The scan works fine for normal jobs. Here's the problem: the customer occasionally needs to to scan in a large (100+page) job to a single .tiff file and then email the file out to other offices.
    The Sharp's document feeder is rated for a 50 sheet capacity, but can usually feed a lil more w/o jamming. With 100+ in the doc tray, the customer gets a jam about 61-65 copies into the job. When the jam is removed, only the pages that were scanned before the jam are transmitted. I reproduced this in the office and the copier doesn't give an option to resume scanning, just informs you of how many were sent before the jam happened.
    What I need to know is if there is a way to do something similar to a "job build" when scanning to email. Job build does fine for large copy jobs that you intend to print, but it doesn't offer the same function for a large network scan job that you want sent to a computer. The only 'fix' we've come up with is to stand at the copier as the doc feeder scans in about half the job, then as it gets close to the last few pages to put the last half of the pages in the doc tray . I am sure the customer doesn't want to have to hang around waiting for the copier to scan in half the job then try to time putting the 2nd half in the tray to keep it scanning.
  • Comingapart
    Technician
    • Jun 2008
    • 44

    #2
    Scan to File in multi parts then combine into one file and attach to email?

    Not really the best solution, but if they don't do it all that often, maybe it won't be a big upset for them.

    I've never tried to "Job Build" a scan job, but you would think it would be possible in some way.

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22989

      #3
      I had a realtor customer attempting to do the exact same thing. The DF will do 60 originals maybe, when it's working its best. If you try to add originals to the tray the first original of the new addition will jam. Also the exit tray will not hold 100 originals, so eventually the pile of originals gets too high and obstructs the exit of the rest of the originals. I experimented with modified exit foam rollers with a marginal improvement, but hardly worth the amount of effort.

      There is a job build function, but I've not tried using it. Why not combine two equal halves into a single tiff? That's about the only way I see it happening.

      I can understand your frustration here. I got 12 or more recalls to fix something that the machine just was not made to do.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • RSFarrer
        Technician
        • Sep 2008
        • 20

        #4
        the early Sharp did NOT have the Job Build function. But those that do, I used almost every day and teach the user to put 50 or less in the DF, keep putting stacks in and hit the start button
        only when you are done, do you touch the Read-End popup in the display. It will then put the file altogether and transmit.

        Comment

        • jpcopy
          Trusted Tech

          250+ Posts
          • Apr 2006
          • 256

          #5
          RSFarrer
          Which sharp machines will do this?

          Comment

          • RSFarrer
            Technician
            • Sep 2008
            • 20

            #6
            sorry...not in the office for several days so I can't look up the Sharp model.
            The Imagistics model was the im3510 & im4510 that did NOT have Job Building.

            The later Imagistic and/or Oce models following have the Job Build in the scan mode. You get there by being on the conditions screen,
            touch special functions
            arrow down to page 2 & touch Job Build

            im3511/im4511 and next generation im3512/im4512 have the Job Build function in copy and in scan mode.

            the Sharp AR-M355
            digital imager series corporate copiers | AR-M355U

            looks the same as Oce's im3512 without the mailbin finisher.



            Comment

            • jpcopy
              Trusted Tech

              250+ Posts
              • Apr 2006
              • 256

              #7
              RSFarrer
              Thanks for the info
              jp

              Comment

              • RSFarrer
                Technician
                • Sep 2008
                • 20

                #8
                to confirm, the Sharp AR-M450 does NOT have the Job Build function in the scan mode....it is in the copy mode.
                I was actually at a customer's today on another machine and went to their AR-M450 and checked the panel.

                Comment

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