Toshiba e-STUDIO 5005AC

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  • MattL
    Technician

    50+ Posts
    • Apr 2012
    • 97
    #1

    Toshiba e-STUDIO 5005AC

    Got a random issue where the copier looses any ability to print, in fact I have 2 that were installed on the same day. Can ping and web browse ok but will it as hell print. Sometimes the pin box pops up but wont print when you put code in, other times I've had to totally delete the printer and reinstall hence the new server (see below) to see if that made any difference.

    Have done:
    Replaced network cables
    Restarted
    Disabled IPv6 and WSD
    Firmwared to T373SY0W1030 and have got I think its 1033 to try
    Rebuilt a new print server for it to sit on
    Forced network speed to 100Mb full as had issues in the past with them auto negotiating.
    Turned user codes off (no difference)

    My plan tomorrow is:
    Put a mini switch on the network
    Firmware to latest
    Install printer locally on pc to see if it plays up

    Any suggestions as I am stuck with what to do next.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22869
      #2
      Re: Toshiba e-STUDIO 5005AC

      Is this happening often enough to demonstrate the issue? Try connecting directly to your laptop via crossover.

      I agree with your plan items. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • MattL
          Technician

          50+ Posts
          • Apr 2012
          • 97
          #3
          Re: Toshiba e-STUDIO 5005AC

          It can be a day or so or even longer in between it playing up.

          On the server if I re add another copy of the printer it works straight away which is the odd thing.

            Comment

            • MattL
              Technician

              50+ Posts
              • Apr 2012
              • 97
              #4
              Re: Toshiba e-STUDIO 5005AC

              Turns out the 3rd of 4th firmware I have loaded onto this (machine is only a few months old) has fixed it. Never know a machine to need so much firmware been so new.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22869
                  #5
                  Re: Toshiba e-STUDIO 5005AC

                  Many new platforms start out this way. There is new firmware every few days for the first couple weeks. Then it slows down. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

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