Equitrac

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  • steve schofield
    Trusted Tech

    100+ Posts
    • May 2010
    • 117
    #1

    Equitrac

    Hi all we have just installed 3 x km c308 to replace currant richo machines we have used a 3rd party to install equitrac . Customer had thus running previously on richos but we have an issue where from clients pc they is no prompt for log in when print job sent ..all print jobs can be seen and but cannot release them as there is no prompt to where they have come from all tabs are correct from client express software....any info much appreciated
    Tags: None
    • KenB
      Geek Extraordinaire

      2,500+ Posts
      • Dec 2007
      • 3944
      #2
      Re: Equitrac

      Nothing you can do from a copier perspective to get this to work.

      Whoever set up and maintains the Equitrac solution needs to be involved.

      I'm not sure, but the licensing may very well be different between the 2 makes of MFPs, and it's highly unlikely that the new license would be at no cost.
      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • steve schofield
          Trusted Tech

          100+ Posts
          • May 2010
          • 117
          #3
          Re: Equitrac

          Hi thanks for the reply, equitrak are installing there software but they are struggling to recreate the log in prompt at the workstations , as this reflects on our side we are trying to find a solution.we have loaded the client express to workstations and the only thing we are missing is the prompt... many thanks

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37503
              #4
              Re: Equitrac

              With Ricoh, the pop-up box for user code is enabled by editing the printer driver using either Ricoh's Print Driver Editor or its replacement Printer Driver Packager NX. Check with KM to get their equivalent.

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3944
                  #5
                  Re: Equitrac

                  Originally posted by slimslob
                  With Ricoh, the pop-up box for user code is enabled by editing the printer driver using either Ricoh's Print Driver Editor or its replacement Printer Driver Packager NX. Check with KM to get their equivalent.
                  Hi, SlimSlob,

                  While you can edit the Ricoh driver for pop-ups, the Equitrac pop-up is its own, unrelated beast.

                  The Equitrac pop-up is mostly used for client codes, matter codes, etc... The data that gets put into it ends up in the Equitrac reporting portion of the application.

                  While it could be that the now displaced Ricoh machines had their drivers edited, I have a hunch they did not, at least in this case.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944
                      #6
                      Re: Equitrac

                      Check out this link from the Nuance / Equitrac knowledge base:

                      Pop-up Notification Dialog Box Is Missing on the Workstation Client
                      Last edited by KenB; 12-24-2016, 02:18 AM.
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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