Print does not come out of canon or 3245

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  • Sahil102
    Technician
    • Sep 2016
    • 26

    #1

    Print does not come out of canon or 3245

    Hi

    Whenever I give printout from my PC to canon ir3245 ,print commands shows into the machine but no printout comes out , but the status of the command shows ok.This means command had been prosessed.
    I don't know why this is happening may be virus but I have an antivirus installed .
  • guitar9199
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2016
    • 1099

    #2
    Re: Print does not come out of canon or 3245

    If the machine doesn't have the PCL/ PS print option installed, this will be the result.

    Install the Canon UFR II drivers instead and see of those work.

    Good luck.

    Comment

    • Sahil102
      Technician
      • Sep 2016
      • 26

      #3
      Re: Print does not come out of canon or 3245

      Originally posted by guitar9199
      If the machine doesn't have the PCL/ PS print option installed, this will be the result.

      Install the Canon UFR II drivers instead and see of those work.

      Good luck.
      Device has PS, and pcl driver installed

      Comment

      • guitar9199
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2016
        • 1099

        #4
        Re: Print does not come out of canon or 3245

        Originally posted by Sahil102
        Device has PS, and pcl driver installed

        Are you showing an error in the printer's history, or does the job say "OK"?

        Comment

        • Sahil102
          Technician
          • Sep 2016
          • 26

          #5
          Re: Print does not come out of canon or 3245

          Originally posted by guitar9199
          Are you showing an error in the printer's history, or does the job say "OK"?
          Job say ok ,if it was error then status have been NG in the log.

          Comment

          • Anita Price

            #6
            Re: Print does not come out of canon or 3245

            Did you check under 'See what's printing' if any print is stuck or not.
            If so, then delete those prints. Restart the printer and they try it.

            Comment

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