Kyocera and WSD printing

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  • Brianneoe
    Trusted Tech

    250+ Posts
    • May 2015
    • 317
    #1

    Kyocera and WSD printing

    My setup department have been turning off WSD on my Ricoh's but have left it alone on my Kyocera's because it never had caused us a problem until this week. I had to follow up a technician after he installed the print drivers on 10 workstations and found that the windows 10 boxes were using a "Kyocera XPS" drivers. We install the KX drivers using TCP as SOP. We never had a windows 10 box delete the driver and reinstall XPS. As anyone who deals with the Ricoh product knows,windows 10 will install a "Ricoh Class"driver using WSD if the WSD protocol is left on.

    The Kyocera XPS driver wasn't labeled "Kyocera Class"driver but as Kyocera XPS.XPS is Microsoft version of postscript that is needed for certain apps but as a every day driver it is not recommend by Kyocera.
    My main concern is if there was a update in Microsoft's newer OS's that will now delete the previous KX drivers and replace them with the XPS driver.

    Its my hope that the tech that I followed up was just having a bad day and that I will now not have a bunch of Kyocera customers calling me with print job problems.
    Tags: driver, drivers, kyocera, wsd, xps
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22701
      #2
      Re: Kyocera and WSD printing

      WSD is just as troublesome on Kyocera, Toshiba, Lexmark, and every other manufacturer I see. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27449
          #3
          Re: Kyocera and WSD printing

          No WSD driver or Port Period

            Comment

            • Brianneoe
              Trusted Tech

              250+ Posts
              • May 2015
              • 317
              #4
              Re: Kyocera and WSD printing

              Thanks for the input all, WSD is not the way to go but I never had to bother to turn it off on a Kyocera. It was like the windows boxes didn't recognize the Kyoceras' on the network because windows didn't have a Kyocera driver to link with the WSD protocol.So far this had happen on a 01 series machines and Im sure the newer 02 series will also self install.

              Can anyone confirm or shed more light on what driver the windows 10 machines will automatically configure with WSD turned on?

              So far it looks like its using the XPS driver and if that is the case I will be chasing around customers all over my territory reinstalling drivers and turning off WSD.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22701
                  #5
                  Re: Kyocera and WSD printing

                  Originally posted by Brianneoe
                  ... So far it looks like its using the XPS driver and if that is the case I will be chasing around customers all over my territory reinstalling drivers and turning off WSD.
                  That's what we do. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • kuby
                      Senior Tech

                      1,000+ Posts
                      • Oct 2007
                      • 1327
                      #6
                      Re: Kyocera and WSD printing

                      Re: Kyocera and WSD printing
                      WSD is just as troublesome on Kyocera, Toshiba, Lexmark, and every other manufacturer I see. =^..^=


                      Yea we turn it off whenever we install a printer/copier.

                        Comment

                        • GeneOR95
                          Trusted Tech

                          100+ Posts
                          • Feb 2018
                          • 161
                          #7
                          Re: Kyocera and WSD printing

                          Originally posted by kuby
                          Re: Kyocera and WSD printing
                          WSD is just as troublesome on Kyocera, Toshiba, Lexmark, and every other manufacturer I see. =^..^=


                          Yea we turn it off whenever we install a printer/copier.
                          We also turn it off at setup. We have found that if the end user has allowed windows to manage their printers, as soon as a windows update hits, windows uses WSD to replace the default driver and screws the pooch.

                            Comment

                            • hdmr
                              Helpdesk Engineer

                              50+ Posts
                              • Feb 2013
                              • 51
                              #8
                              Re: Kyocera and WSD printing

                              Always see WSD Ports causing issue on the Ricoh products - never thought to switch the feature of from a device level before.

                              Thanks for info.

                                Comment

                                • savedR
                                  Junior Member
                                  • Nov 2015
                                  • 8
                                  #9
                                  Re: Kyocera and WSD printing

                                  Hey all,

                                  Sorry to necro this thread, but I just had to turn off WSD on a FS-C2526, and it took me a while to find it. So I figured I'd post where it was here, so the next tech doesn't have to search!

                                  I got into Command Center (web UI), then logged in as Admin. Then I clicked Basic tab (blue), under Security, mouse over Device Security and choose Network Security, then scroll to the end of the page and there are 4 switches for WSD, for print, scan, enhanced WSD, and enhanced WSD over SSL, all of which I turned off. Then I restarted the printer, and the Win10 PC I was on didn't find it, so it should be good.

                                  As an aside, one of the Windows Updates that came through this year also seems to automatically add another printer copy if IPP settings are left on now, just like WSD. I've mainly seen it happen with Canons, but I bet it does for other brands too.
                                  Last edited by savedR; 11-30-2020, 06:45 PM.

                                    Comment

                                    • Tricky
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Apr 2009
                                      • 2621
                                      #10
                                      Re: Kyocera and WSD printing

                                      Had a Ricoh im3000 that I let Windows10 install drivers for. I printed to it and the red light on the Ricoh started flashing, I walked over to it pressed printer and it said use alternative paper. I knew what had happened instantly the driver had somehow sent it a letter size document when we use a4, a3. Took a brief look at the printer driver all seemed ok then deleted it and used the real Ricoh driver all was good after that.
                                      Copytechnet search tool v0.8 Final

                                        Comment

                                        • bsm2
                                          IT Manager

                                          25,000+ Posts
                                          • Feb 2008
                                          • 27449
                                          #11
                                          Re: Kyocera and WSD printing

                                          No Period. Do I disable No. Install the KX driver and configure.

                                            Comment

                                            • Vincent128
                                              Trusted Tech

                                              Site Contributor
                                              250+ Posts
                                              • Sep 2015
                                              • 332
                                              #12
                                              Re: Kyocera and WSD printing

                                              On the Toshibas we used to turn it off but then found out that it breaks mobile printing from 'Droid ... mostly though the windows deleting printers and installing WSD and using a junk driver can be fixed by unchecking 'let windows manage my default printer' ... have not had any more issues with WSD.

                                                Comment

                                                • Phil B.
                                                  Field Supervisor

                                                  10,000+ Posts
                                                  • Jul 2016
                                                  • 22808
                                                  #13
                                                  Re: Kyocera and WSD printing

                                                  I turn off WSD on everything I touch.

                                                    Comment

                                                    • Blizzoo
                                                      Senior Tech

                                                      Site Contributor
                                                      500+ Posts
                                                      • Aug 2013
                                                      • 588
                                                      #14
                                                      Re: Kyocera and WSD printing

                                                      Originally posted by Vincent128
                                                      On the Toshibas we used to turn it off but then found out that it breaks mobile printing from 'Droid ... mostly though the windows deleting printers and installing WSD and using a junk driver can be fixed by unchecking 'let windows manage my default printer' ... have not had any more issues with WSD.
                                                      Indeed the scanning app Toshiba Ebridge Print and Capture won't work if WSD for Print and Scan is disabled. If the customer is using only iPhones and don't need to scan from MFP to the phone they can use AirPrint and turn off WSD.
                                                      Defects are simple, our mind is complicated

                                                        Comment

                                                        • Brianneoe
                                                          Trusted Tech

                                                          250+ Posts
                                                          • May 2015
                                                          • 317
                                                          #15
                                                          Re: Kyocera and WSD printing

                                                          Originally posted by savedR
                                                          Hey all,

                                                          Sorry to necro this thread, but I just had to turn off WSD on a FS-C2526, and it took me a while to find it. So I figured I'd post where it was here, so the next tech doesn't have to search!

                                                          I got into Command Center (web UI), then logged in as Admin. Then I clicked Basic tab (blue), under Security, mouse over Device Security and choose Network Security, then scroll to the end of the page and there are 4 switches for WSD, for print, scan, enhanced WSD, and enhanced WSD over SSL, all of which I turned off. Then I restarted the printer, and the Win10 PC I was on didn't find it, so it should be good.

                                                          As an aside, one of the Windows Updates that came through this year also seems to automatically add another printer copy if IPP settings are left on now, just like WSD. I've mainly seen it happen with Canons, but I bet it does for other brands too.
                                                          I started to disable IPP also on my Ricoh units for the same reasons you stated. The only problem so far is that it also breaks Airprint.

                                                            Comment

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