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  • mdfurqan2012
    Trusted Tech
    • May 2013
    • 189
    #1

    Need Support

    Dear all

    I have Ricoh Pro8120s with external Fiery Controller EB-32.

    I am facing some difficulty in printing. I have to print multiple files of MS word and PDF format sent to printer in sequence, we enable duplex "open to left" by default by that the files contains more than one page print in duplex. I am facing files contains single also pass from duplex by which machine speed reduced 50%. I observed that all single page files shows 2 pages on machine's panel.Even if I print windows test page it pass through duplex.

    when we disable duplex same files shows single page on machine's panel and not pass through duplex but i am unable to print files more than one page in duplex mode.

    Kindly guide me.

    I am waiting for your response.

    Thanks
    Furqan
    Tags: duplex, files, page, print, single
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Need Support

      Originally posted by mdfurqan2012
      Dear all

      I have Ricoh Pro8120s with external Fiery Controller EB-32.

      I am facing some difficulty in printing. I have to print multiple files of MS word and PDF format sent to printer in sequence, we enable duplex "open to left" by default by that the files contains more than one page print in duplex. I am facing files contains single also pass from duplex by which machine speed reduced 50%. I observed that all single page files shows 2 pages on machine's panel.Even if I print windows test page it pass through duplex.
      when we disable duplex same files shows single page on machine's panel and not pass through duplex but i am unable to print files more than one page in duplex mode.
      Kindly guide me.
      I am waiting for your response.
      Thanks
      Furqan
      well you mentioned Word and PDF... and duplex

      1) duplex will slow MOST machines down
      2) didn't mention SIZE of the FILES
      3) have you checked the PROPERTIES of the file VS the settings on the machine/software
      4) how are you connecting the PC/MAC to the Fiery and to the machine?
      5) are firmware files up to date on machine and Fiery?

      really..... if you need help you need to provide more information.

        Comment

        • mdfurqan2012
          Trusted Tech
          • May 2013
          • 189
          #3
          Re: Need Support

          [QUOTE=Phil B.;686602]well you mentioned Word and PDF... and duplex

          1) duplex will slow MOST machines down.
          If slow down for duplex printing of more than one page is ok. I said if print singal page file will also pass through duplex means unnecessary duplex slows down machine.
          2) didn't mention SIZE of the FILES
          Not more than 8 pages
          3) have you checked the PROPERTIES of the file VS the settings on the machine/software
          Yes
          4) how are you connecting the PC/MAC to the Fiery and to the machine?
          By network

          5) are firmware files up to date on machine and Fiery?
          Yes.

          Kindly guide me

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808
              #4
              Re: Need Support

              [QUOTE=mdfurqan2012;686882]
              Originally posted by Phil B.
              well you mentioned Word and PDF... and duplex

              1) duplex will slow MOST machines down.
              If slow down for duplex printing of more than one page is ok. I said if print singal page file will also pass through duplex means unnecessary duplex slows down machine.
              2) didn't mention SIZE of the FILES
              Not more than 8 pages
              3) have you checked the PROPERTIES of the file VS the settings on the machine/software
              Yes
              4) how are you connecting the PC/MAC to the Fiery and to the machine?
              By network

              5) are firmware files up to date on machine and Fiery?
              Yes.

              Kindly guide me
              not # of PAGES but SIZE (MB) of the files.

              you have duplex on as default... TURN IT OFF

              clearly you aren't a tech. HIRE ONE.

                Comment

                • mdfurqan2012
                  Trusted Tech
                  • May 2013
                  • 189
                  #5
                  Re: Need Support

                  [QUOTE=Phil B.;686886]
                  Originally posted by mdfurqan2012

                  not # of PAGES but SIZE (MB) of the files.
                  Maximum file size is 1MB

                  you have duplex on as default... TURN IT OFF
                  When we trun off duplex machine speed becomes normal but issue is that we have to print files of more than one page in duplex which will not done when we trun off duplex.

                  clearly you aren't a tech. HIRE ONE.
                  I am a tech who maintain ricoh's high end machines since last 15years. Currently I run same printing jobs on Ricoh pro1357ex perfectly now we add Ricoh pro8120s and facing this issue.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22699
                      #6
                      Re: Need Support

                      Auto duplex means that all printed pages pass twice, regardless of it's 1 image or more. That's the essence of it. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808
                          #7
                          Re: Need Support

                          Originally posted by blackcat4866
                          Auto duplex means that all printed pages pass twice, regardless of it's 1 image or more. That's the essence of it. =^..^=
                          yeah thought he would grasp that from my post about PROPERTIES... guess not

                            Comment

                            • mdfurqan2012
                              Trusted Tech
                              • May 2013
                              • 189
                              #8
                              Re: Need Support

                              Originally posted by blackcat4866
                              Auto duplex means that all printed pages pass twice, regardless of it's 1 image or more. That's the essence of it. =^..^=
                              Dear
                              It works on pro1357ex that singal page file not pass through duplex and files more than one page print in duplex. Although duplex is set to "open to left" for all files.
                              Pro 1357ex have it's own built in print controller.
                              Pro 8120s have external fiery controller.

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 35063
                                  #9
                                  Re: Need Support

                                  Originally posted by mdfurqan2012
                                  Dear
                                  It works on pro1357ex that singal page file not pass through duplex and files more than one page print in duplex. Although duplex is set to "open to left" for all files.
                                  Pro 1357ex have it's own built in print controller.
                                  Pro 8120s have external fiery controller.
                                  It sounds to me like you have not been formally trained on either the Pro8120, Fiery, or both.

                                    Comment

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