Scan to SMB

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  • luis8832
    Trusted Tech

    250+ Posts
    • Dec 2008
    • 250
    #1

    Scan to SMB

    Working on a M3550idn. User stopped scanning, giving an 1102 error. Tried everything, firewall, turned off Avast internet security. Checked Windows feature to see that SMB v1 was turned on, client and server. No success. Any ideas or input would be greatly appreciated.
    Tags: client, feature, server, smb, turned
    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1097
      #2
      Re: Scan to SMB

      Check the sharing settings on the folder.... Microsoft like to push out updates that break scan to desktop folders. Make sure the copier has login credentials to the computer with "Full Control" over that folder.

      Also go into the properties of the IPv4 adapter, click "Advanced", go to the WINS tab and check "NetBIOS over TCP/IP". If it's defaulted to NetBIOS over DHCP, sometimes that breaks scan folders too.

      Good Luck!

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: Scan to SMB

          Originally posted by luis8832
          Working on a M3550idn. User stopped scanning, giving an 1102 error. Tried everything, firewall, turned off Avast internet security. Checked Windows feature to see that SMB v1 was turned on, client and server. No success. Any ideas or input would be greatly appreciated.
          have you tried hooking a lapper to it and try to scan to folder or email that way?

          what OS is on the workstations?

            Comment

            • Santander
              Senior Tech

              Site Contributor
              500+ Posts
              • May 2009
              • 768
              #4
              Re: Scan to SMB

              Originally posted by luis8832
              Working on a M3550idn. User stopped scanning, giving an 1102 error. Tried everything, firewall, turned off Avast internet security. Checked Windows feature to see that SMB v1 was turned on, client and server. No success. Any ideas or input would be greatly appreciated.
              Are you trying to scan to one PC or to a network folder? We have discovered that scanning to a network folder on a Win2016 server, that IT has setup to use a username password that supposedly never expires actually does expire. Simply entering the info again or resetting the password on the server account resolves the issue. We had a major customer with hundred's of units have this problem a couple of months ago and simply resetting the password resolved the issue. Hope this helps.

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 7931
                  #5
                  Re: Scan to SMB

                  Originally posted by luis8832
                  Working on a M3550idn. User stopped scanning, giving an 1102 error. Tried everything, firewall, turned off Avast internet security. Checked Windows feature to see that SMB v1 was turned on, client and server. No success. Any ideas or input would be greatly appreciated.

                  "Tried everything" did you update the firmware?
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                  ​

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