Preconfiguring machines to scan before they go to customers? Thoughts?

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  • NeoMatrix
    Senior Tech.

    2,500+ Posts
    • Nov 2010
    • 3513

    #16
    Re: Preconfiguring machines to scan before they go to customers? Thoughts?

    Originally posted by fishleg
    Gmail scares me because they will upgrade security then bam 100's of calls come in can't scan...
    Set up your own scan to email server business and sell email IT. managed services to your customers.

    Golden opportunity...
    Inauguration to the "AI cancel-culture" fraternity 1997...
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    • JLSam
      Senior Tech

      500+ Posts
      • Jun 2015
      • 605

      #17
      Re: Preconfiguring machines to scan before they go to customers? Thoughts?

      Originally posted by NeoMatrix
      Set up your own scan to email server business and sell email IT. managed services to your customers.

      Golden opportunity...
      Bruh... can you give me examples...?

      Sent from my ONEPLUS A5000 using Tapatalk

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      • rthonpm
        Field Supervisor

        2,500+ Posts
        • Aug 2007
        • 2853

        #18
        Re: Preconfiguring machines to scan before they go to customers? Thoughts?

        Originally posted by JLSam
        Bruh... can you give me examples...?

        Sent from my ONEPLUS A5000 using Tapatalk
        One thing we'll do, since IT services is our primary business, is sell users a basic SMTP relay server. Generally, it's a Linux based server that we either manage and patch, or hand off to the customer to manage. The main selling point is that is will allow almost anything that's email enabled (MFP's, servers, etc.) to be able to scan using their external email domain without worrying about TLS versions and the like that are supported on the device.

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        • qbert69
          Service Manager

          1,000+ Posts
          • Mar 2013
          • 1152

          #19
          Re: Preconfiguring machines to scan before they go to customers? Thoughts?

          Originally posted by rthonpm
          One thing we'll do, since IT services is our primary business, is sell users a basic SMTP relay server. Generally, it's a Linux based server that we either manage and patch, or hand off to the customer to manage. The main selling point is that is will allow almost anything that's email enabled (MFP's, servers, etc.) to be able to scan using their external email domain without worrying about TLS versions and the like that are supported on the device.
          What Linux based relay software do you use??? I wonder if it would run on a Raspberry Pi???[emoji848]

          Sent from my SM-N950U1 using Tapatalk
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          • rthonpm
            Field Supervisor

            2,500+ Posts
            • Aug 2007
            • 2853

            #20
            Re: Preconfiguring machines to scan before they go to customers? Thoughts?

            We generally use Stunnel as our relay. It is supported on the Pi since it works on any Linux or Windows system. In our office, we have a virtual Ubuntu server that just runs this that our other servers use for emailing automated reporting emails and our MFP's use it for scanning.

            Depending on the customer, we've either gone the Pi route, or gone with a full on server. One of my teammtes is even toying around to see if we can get it working as a container instead of a full on virtual machine. The key is to just make sure that the relay is on a system that's always going to be powered on.

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            • qbert69
              Service Manager

              1,000+ Posts
              • Mar 2013
              • 1152

              #21
              Re: Preconfiguring machines to scan before they go to customers? Thoughts?

              Originally posted by rthonpm
              We generally use Stunnel as our relay. It is supported on the Pi since it works on any Linux or Windows system. In our office, we have a virtual Ubuntu server that just runs this that our other servers use for emailing automated reporting emails and our MFP's use it for scanning.

              Depending on the customer, we've either gone the Pi route, or gone with a full on server. One of my teammtes is even toying around to see if we can get it working as a container instead of a full on virtual machine. The key is to just make sure that the relay is on a system that's always going to be powered on.
              What exactly do you mean by a "container"???...a full on self-contained machine as opposed to a VM??? If you do any 3D printing there's quite a few R-Pi custom enclosures over at Thingiverse to choose from!!!
              [emoji16][emoji1303]

              Sent from my SM-N950U1 using Tapatalk
              REACH FOR THE STARS!!!
              Konica Minolta Planetariums!
              https://www.konicaminolta.com/planet...gma/index.html

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              • rthonpm
                Field Supervisor

                2,500+ Posts
                • Aug 2007
                • 2853

                #22
                Re: Preconfiguring machines to scan before they go to customers? Thoughts?

                Originally posted by qbert69
                What exactly do you mean by a "container"???

                Sent from my SM-N950U1 using Tapatalk
                The very basic description is that it's a virtual machine that only installs the portions of an operating system necessary for a specific application.

                What are containers and why do you need them? | CIO

                Being an IT-first shop, we're looking at just about anything that can give us a leg up. Pretty much, if it can have a network cable plugged into it, we'll try to manage it.

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                • qbert69
                  Service Manager

                  1,000+ Posts
                  • Mar 2013
                  • 1152

                  #23
                  Re: Preconfiguring machines to scan before they go to customers? Thoughts?

                  Originally posted by rthonpm
                  The very basic description is that it's a virtual machine that only installs the portions of an operating system necessary for a specific application.

                  What are containers and why do you need them? | CIO

                  Being an IT-first shop, we're looking at just about anything that can give us a leg up. Pretty much, if it can have a network cable plugged into it, we'll try to manage it.
                  Basically a "slipstreamed" install!!![emoji41][emoji1303]

                  Sent from my SM-N950U1 using Tapatalk
                  REACH FOR THE STARS!!!
                  Konica Minolta Planetariums!
                  https://www.konicaminolta.com/planet...gma/index.html

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                  • klimbo123
                    Junior Member
                    • Jan 2019
                    • 7

                    #24
                    Re: Preconfiguring machines to scan before they go to customers? Thoughts?

                    Originally posted by fishleg
                    I thought about the Gmail route, the only problem it's the same as office 365 how long till they decide to change security and not every machine would work.

                    Our customers are pretty dense like I'd say 95% have no idea how emails work. We are installing machines then asking for there companies email information which sometimes gets very frustrating as it's often wrong or impossible to find.

                    We constantly get calls scanning is not working which we immediately get blamed for. I wish the company I work for was clever when it comes to IT but they ain't ><.

                    It's a very gray area for my company because we don't wanna p people and lose the customer to someone else even though its not our fault.

                    Has anyone setup a cloud based server just for this purpose and which provider do they use?

                    Thanks,
                    Mike
                    what is your company name ?

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