Bizhub C284e scan to email issue

[popup2u]

I have a laptop with windows 10 Home installed and my scan to folder was working but stopped work. I created a new shared folder and gave the user account read/write capabilities, turned on folder sharing and gave the user account full permissions ;I updated the firmware to the latest firmware (G20-M0), restarted the laptop, restarted the copier, turned on the Smb v1 is on. In the copiers information is entered as follows (see below) and if I go to the copier and select : Fax/Scan > Direct input > reference > Enter the workgroup name and host name > copier searches for users in the workgroup > Select the user account > and the when searching for shared folders it pops up with the message (can not connect to network). The copier was waiting for an APN so I switched it to a static IP and the jobs still failed to send, with the error reasoning being "Server Connection Error". I don't know what to do next.



Host name: 192.168.0.0
File Path: Test
Username: user123
Password: *********

[qbert69]

Re: Bizhub C284e scan to email issue

I have a laptop with windows 10 Home installed and my scan to folder was working but stopped work. I created a new shared folder and gave the user account read/write capabilities, turned on folder sharing and gave the user account full permissions ;I updated the firmware to the latest firmware (G20-M0), restarted the laptop, restarted the copier, turned on the Smb v1 is on. In the copiers information is entered as follows (see below) and if I go to the copier and select : Fax/Scan > Direct input > reference > Enter the workgroup name and host name > copier searches for users in the workgroup > Select the user account > and the when searching for shared folders it pops up with the message (can not connect to network). The copier was waiting for an APN so I switched it to a static IP and the jobs still failed to send, with the error reasoning being "Server Connection Error". I don't know what to do next.



Host name: 192.168.0.0
File Path: Test
Username: user123
Password: *********

Make sure the network location is NOT set to "PUBLIC"!!! ...only "Home", "Private", or "Work'!!![emoji41][emoji1303]

Sent from my SM-N950U1 using Tapatalk

[popup2u]

Re: Bizhub C284e scan to email issue

That'll be the next thing I check

[Bix]

Re: Bizhub C284e scan to email issue

Hi, make sure that in the "Change advanced sharing settings" settings, the flag for printer sharing is enabled. In some cases Antivirus may block SMB or FTP.

[bsm2]

Re: Bizhub C284e scan to email issue

[copyman]

Re: Bizhub C284e scan to email issue

I believe there is a firmware update to correct scan to email issues

[popup2u]

Re: Bizhub C284e scan to email issue

uploaded the special firmware beginning with GDB to the copier, set bit switch 219's hex code to 04, and entering the file path in ALL CAPS with no backslash resolved my issue.