Ricoh copier email transmission fail with Go Daddy

[COPIERMAN]

Hello everyone

problem is email is now saying transmission fail. I have different type of Ricoh copiers and they are starting to have same problem. I am using go daddy mail server and been using for over 4 months with no problems. Now having issues where sometime it works and then quit working. We have spoke with them and they say is working fine on there end and nothing they can do. Is it possible needs a site certificate on copiers to verify that copier is legitimate . I notice that when i go to the web page of copier tells me not secure. i setup a gmail account and use gmail to send email when i start having problems. I notice that email receive would said cant verify and could be spam. Any suggestion thanks

[qbert69]

Re: Ricoh copier email transmission fail with Go Daddy

Hello everyone

problem is email is now saying transmission fail. I have different type of Ricoh copiers and they are starting to have same problem. I am using go daddy mail server and been using for over 4 months with no problems. Now having issues where sometime it works and then quit working. We have spoke with them and they say is working fine on there end and nothing they can do. Is it possible needs a site certificate on copiers to verify that copier is legitimate . I notice that when i go to the web page of copier tells me not secure. i setup a gmail account and use gmail to send email when i start having problems. I notice that email receive would said cant verify and could be spam. Any suggestion thanks

Use G-Mail & whitelist in the spam filter. Problem Sol-Ved!!![emoji3166]

Sent from my SM-N950U1 using Tapatalk

[slimslob]

Re: Ricoh copier email transmission fail with Go Daddy

As soon as the email transmission fail message comes up, go to User Tools, System Settings, Interface Settings and print settings (it is at the top right of the touch screen). The last page of the print will have the network log. You can find the actual error that caused the transmission to fail.

[sandmanmac]

Re: Ricoh copier email transmission fail with Go Daddy

Hello everyone
i setup a gmail account and use gmail to send email when i start having problems. I notice that email receive would said cant verify and could be spam. Any suggestion thanks

I wonder how the customer would feel about you using a gmail account that you created, and have access to, if they knew that it logs every single scan they send in the sent items folder, and you have access to it?

[COPIERMAN]

Re: Ricoh copier email transmission fail with Go Daddy

Did not realize that it would do that . I thought it was just authenticate so it would allow email to pass through .

[slimslob]

Re: Ricoh copier email transmission fail with Go Daddy

I wonder how the customer would feel about you using a gmail account that you created, and have access to, if they knew that it logs every single scan they send in the sent items folder, and you have access to it?

Not only that but if the addressee's email provider bounces an email, it will come back to you as the authenticater not the customer.

[diedux]

Re: Ricoh copier email transmission fail with Go Daddy

Did not realize that it would do that . I thought it was just authenticate so it would allow email to pass through .

You are still right. You'll find nothing in "Sent Items" folder of that mailbox. Google definitely has sent email log, but not the message (or attachment) itself. It would be very hard to get Smtp logs from Google.
Furthermore, MFD has nothing to do with Gmail mailbox. A device just authenticates with Google SMTP server and sends a message.

[sandmanmac]

Re: Ricoh copier email transmission fail with Go Daddy

You are still right. You'll find nothing in "Sent Items" folder of that mailbox. Google definitely has sent email log, but not the message (or attachment) itself. It would be very hard to get Smtp logs from Google.
Furthermore, MFD has nothing to do with Gmail mailbox. A device just authenticates with Google SMTP server and sends a message.

Is that so????

Well please explain then why I have 2 Ricoh boxes sitting next to me, scanning via my own GMAIL account, and every single email is logged with the attachment included!
Not to mention, all of the customers that I have set up to use their own GMAIL accounts because they like that feature, have the same result!

[copier tech]

Re: Ricoh copier email transmission fail with Go Daddy

I wonder how the customer would feel about you using a gmail account that you created, and have access to, if they knew that it logs every single scan they send in the sent items folder, and you have access to it?

Create a gmail account companyname@gmail.com then get them to choose the password & enter it into the copier etc this way only your client has access to that account.

Simple.

[sandmanmac]

Re: Ricoh copier email transmission fail with Go Daddy

Create a gmail account companyname@gmail.com then get them to choose the password & enter it into the copier etc this way only your client has access to that account.

Simple.

Of course it is, but apparently that's not how he's been doing it.... Plus you need to make it clear that the account will log all of the emails, because again, whoever has the credentials has access to every email passing through

[slimslob]

Re: Ricoh copier email transmission fail with Go Daddy

Of course it is, but apparently that's not how he's been doing it.... Plus you need to make it clear that the account will log all of the emails, because again, whoever has the credentials has access to every email passing through

Although I do know a few business owners who would love to have access to every email being sent from their copier.

[sandmanmac]

Re: Ricoh copier email transmission fail with Go Daddy

Although I do know a few business owners who would love to have access to every email being sent from their copier.

Haha...No Doubt. Me too!

But I guess what I'm saying is, that the same business owner probably isn't going to be cool with Sally, the office manager, having that type of access

[COPIERMAN]

[qbert69]

Re: Ricoh copier email transmission fail with Go Daddy

Key idea is "E-Mail Relay Server with NO LOGGING"!!![emoji6][emoji1303]

Sent from my SM-N950U1 using Tapatalk

[slimslob]

Re: Ricoh copier email transmission fail with Go Daddy

So what is best way to solve problem. Like I said go daddy works then doesn’t. Most of my customer don’t have a mail server and now I found out gmail also not a good option Cause it sends a copy. Is rack space an option or do all mail server do the same thing.

My experience is that when email transmission fails intermittently it is usually that your ISP is blocking the SMTP port. This can happen with the size of GoDaddy when other email providers get numerous spam complaints about one of their customer the entire SMTP is black listed. GoDaddy is very quick at correctly the issue.

So now the question is with GoDaddy what SMTP port have you been using? Like I said above it is the port that is being blocked. So if you are using the one of the normal SMTP ports (25, 465 or 587) it can be blocked. One f the nice things with GoDaddy is that their SMTP server, smtpout.secureserver.net, can use port 80. Port 80 is the same port that every browser uses to access the internet and so cannot be blocked.
GoDaddy Email Settings